Very Sad! You do not have permission to remove this product association. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible .". If the return is verified, we assist the buyer in returning the item to the seller and offer them a full refund. It doesn't matter whether you bought a package for an incarcerated loved one, expected an insured mail delivery, or made a purchase to redeem a gift card but still have a few bucks left on itwe'll help you make the most of the situation. Expand. Thanks for the good suggestion. Isso se aplica quando a perda de valor se deve manipulao desnecessria das mercadorias no momento de verificar a condio, as propriedades ou o modo de operao. If an item had been received damaged and the buyer had shown that with a picture, I would either refund without return or pay for the return shipping. If the returned item is used, damaged, missing parts, or is damaged during return shipping because it wasn't packaged correctly, some sellers might deduct from your refund to cover the loss in the item's value. But that was not the case. However, if an item arrives damaged, doesn't match the listing description, or if the buyer receives the wrong item, you'll generally need to accept the return. Here's how to send your own label from the View return details section: Select Upload a shipping label and then the upload image icon. If you want to provide an alternative method of returning the item, simply select Confirm you will facilitate the return from the View return details section. Where the goods are returned due to being faulty the consumer is entitled, under the Sale of Goods Act 1979 (as amended), to return the goods within a reasonable time after purchase and claim a full refund plus any other losses that have been incurred as a direct result of faulty goods being supplied, such as the costs of postage. Grab our Beginners Guide to Selling on eBay to help you get started the right way. How To Deal With a UPS Damaged Package Without Losing Your Temper, USPS Damaged a Package From eBayHow To Solve the Issue Stress-Free, Reporting a DHL Lost Package the Easy Way. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. If you used PayPal or eBay shipping to purchase and print the shipping label, log in to your PayPal account and click on the USPS payment's "Details" link. He sells about 100,000 items a year (decorative boxes, display packages and cases,etc. Since youre the recipient of the parcel, you areresponsible for paying any customs, brokerage, service charges, or duty fees. We are only stating what happened to us- sorry if that is unbelievable. Well be able to help you quickly by chatting with you online or through a quick phone call. Refunds go back to your original payment method and are typically available within 3-5 business days. Choose a reason for the refund. After a call to Ebay they implied that the "buyer pays the return shipping" is only a valid rule if the postal carrier damaged the item. eBay may automatically accept a return request from a buyer on your behalf if an eBay shipping label is available. Start an item not as described claim, cite damaged in transit, and get a full refund. What happens if the item is damaged while it's being returned? To say that you lost all creditability (credibility) is way overly simplistic and a frankly unbelievable statement!!!! I learned that the Syandard from EBAY is for the Buyer to pay the shipping charge to return it. The returns process usually starts with a message . Thats why we created a product that reports delayed, missing, and faulty parcels in the blink of an eye. A business can refuse to give you a free repair, replacement or refund if: you simply changed your mind. Heres What You Should Do. I grew up in Central Florida and have lived here my whole life. They told us that since the item was returned damaged and not in the condition we sent it that they would chargeback the cost of the item. We may ask you to accept a billing agreement to authorize payment for these kinds of charges. If you want return shipping to be insured, see our section on alternative return shipping options. No, this seller is not in China . he's American. What happens if eBay seller doesnt respond to return request? The Message from EBAY was that I was not found at fault and that this case woul not be reflected on my Seller ratings. When youre responsible for return shipping, you can choose from a number of options in the return request form. Love seeing what you guys findVery cool find on the stilts! Keep in mind that the condition of the item you send back to the seller is important, so repack it carefully. Scroll down to Return Preferences and click the Edit link on the right. If the buyer uses alternative shipping arrangements, the return shipping charges arent included in any eBay Money Back Guarantee refunds, even if you agreed to pay return shipping charges. 04:41 AM Its important to request the refund within a timely manner. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. To avoid a problem with a sale, we advise sellers to be as descriptive and detailed as possible when creating listings. Ask the buyer to use a label you sent along with the item. Of if a situation arose where it needed to be returned to me, I would send them the postage. Sit back and relax while we do the work. 1 review of Ebay "I've sold on eBay since 1998 under two different accounts. If the buyer is sending the item back for another reason, for instance, if they ordered the wrong item or changed their mind, then theyll need to pay for return shipping, unless your returns policy states you offer free returns. Unfortunately some people do try to scam the system and send back their damaged items, but if the item is returned to you in a different condition then you sent it, you dont have to worry. Most sellers refund as soon as they get the item back. Who pays for return shipping you or the buyer depends on the reason they're returning the item and your return policy. It is ebays buyer protection policy that the buyer pays return shipping but IMO a good seller will pay that cost if the item arrives broken or not as described. Depending on the damage intensity and other circumstances, the seller can offer to: There are a few criteria you must meet to be eligible for a refund. Here's how to print an eBay return label, if one is available: Go to your Purchase history and find the item in Returns and cancelled orders. Well this was met with an angry threatening message from the Buyer stateing that I was going to pay for my action with recieving Negative feedback an that this was going to cost me more than I could imagine. Also we would never sell a broken item pretending that it was not broken. An honest , ethical seller will refund return shipping on a defective item. This is what Ebay has gotten to and why sellers are the way they are. It might come as a surprise, but many eBay scams are not targeted at innocent buyers looking for a good deal. Report the feedback. Otherwise not as described on arrival. Heres how you can do it: Once you submit the return form, the seller has three working days to contact you back and offer a solution for the problem. You must have gotten just the right customer service rep at just the right time to have had no problems. A Depop is a platform where people can sell new, vintage, or secondhand clothing, accessories, and housewares. Jump into our 5-day e-mail intro course to see if this could be something for you. Ensure the buyer uses a tracked serviceand includes signature confirmation for items with a total cost of $750 or more. . +A buyer should return a defective, damaged or materially different item within 30 days of receipt.+ +You should also refund both the original (outbound) shipping costs and any return shipping costs the buyer had to pay to return the item.+ Therefore it is a case of have to if the item is defective. Para manter essa confiana, esperamos que todos os usurios se tratem com respeito. Get Your Money Back in a Snap, Why Is Amazon Delivery So Slow? Copyright 1995-2023 eBay Inc. All Rights Reserved. Honestly, this has left such a bad taste. If you return the item used, damaged, missing parts, or if it gets damaged during return shipping, the seller may deduct an amount from your refund to cover the loss in the item's value. I'm more irked than upset about this basically because there isno provision for flexibility. For more details, please see our Condition of returned items policy. All Rights Reserved. If I had simply changed my mind, I would certainly pay the return shipping. With eBay, it's left to theseller's good graces to reimburse the buyer or a lengthy, and often antagonistic, negotiation is required between the two. 2 2 Sponsored by PureCare Knee Protector If the carrier damaged it why does that affect the fact that our listing said that we don't give refunds. By the way, I notice you have four Neutrals in six months (which I think is a lot). Accept your return request and offer a full refund You'll return the item in the same condition in which it was received, and the seller will then issue a full refund, including the original shipping cost. 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The seller pays for return shipping if they offer a free returns policy or if the item was damaged, faulty, or doesn't match the listing description. With the new defect rate, it will only get worse. Any return postage paid would have to be paid through paypal and ebay cannot force a seller to do that. and a fun one too. Again, it comes down to a gut instinct. How do you know it is your item the buyer takes a picture of? When such a situation happens, the safest way to solve the issue is to return the damaged product to the seller and discuss compensation options. It means buyers can get their money back if an item didn't arrive, is faulty or damaged, or doesn't match the listing. The seller keep the sale price but their funds may be on hold for a week. It could not hurt you. It means buyers can get their money back if an item didnt arrive, is faulty or damaged, or doesnt match the listing. I shipped an item and it was damaged in shipping. Depois da inspeo feita pela Autenticidade Garantida do eBay, os itens sero devolvidos ao comprador e o reembolso no ser emitido se eles no estiverem no mesmo estado em que foram recebidos. What I might do is take a chance and send it without tracking. In general, whoever pays for return shipping is responsible for ensuring the item arrives at its destination. Yes, it's that simple! Before you toss the item in the trash, have you considered phoning the seller and asking whether they'd refund on the basis of a photo, explaining the high cost of tracked shipping to return it? eBay Money Back Guarantee covers most transactions on eBay. Who pays for return shipping cost on items damaged during shipping? How you request the return depends on how you bought them. Who covers the shipping costs depends on why you're returning it. We used the other account for our own private purchases. Recycle the old glasses. Subscribe to DoNotPay and some great tips for reporting other issues to couriers and requesting refunds the easy way. Find It In Seconds! If the buyer is returning the item because it's damaged, faulty, or didn't match your listing description, then you're responsible for the return shipping costs, even if your returns policy says you don't offer free returns. Use the phone over e-mailing when you want a response ), and told them the situation. Well I have changed my listing to reflect that I will split the cost of the returned damaged item. Your email address will not be published. Or perhaps send a replacement if you return the item via untracked shipping? Paypal refunded us in full including the shipping. I was calling them to see what my options were. If you are the buyer in this situation, all you need to do is file an Arrived Damaged eBay return and work with the seller in resolving said claim. When returning an item, it's the buyer's responsibility to ensure that it's packed properly and protected during shipping. Who pays the cost of return shipping depends on the seller's return policy and the reason for the return. Learn more about our Condition of returns policy. There are several ways you can send an item back to the seller. For packages that have been shipped by Priority Mail (or Priority Mail International), Global Express, or Click-N-Ship labels, the USPS will offer a full refund if the package is delivered late. Otherwise, register and sign in. You pay for return shipping if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return shipping. ( 2 ) Core Charge $360.00. I agree. Appeal eBay's decision about a return or missing item for buyers. There's no "truth meter" for sellers to determine for certain whethera buyer is telling the truth, and you're right that bigger volume sellers don't want to have to make a decision in each case based on judging the transaction and the buyer's demeanor asa whole. DAMAGED ITEMS: If you receive a damaged/defective item, please email hello@shopriffraff.com within 7 days of delivery. Look at the metal bent in! Who pays return shipping on PayPal? 3 Send it back For most returns, you can simply print a return postage label, pack the item and send it. Car & Truck Safety & Security Accessories, Best practices for avoiding and handling issues with buyers, How to handle a return request as a seller. As long as you paid for the incorrect, damaged or defective item you need to return through PayPal they will cover return shipping costs to the seller up to the value of $30. We called eBay ( BIG KEY! If you've already registered, sign in. I first got into buying and selling items when I was 16 years old, and have been hooked ever since. eBay is taking action to protect sellers for shipments to and from British Columbia. Next, clean the lens with dish soap and dry with a microfibre cloth. Oh, damn, looks like you won." You will have to pay the return shipping if the item is: Damaged. eBay is not perfect by any means, and there may be other platforms that take its spot over in the future. I'm not confident that I will receive the refundif I don't send with tracking. The shipping for this item was about $3. 03-23-2018 06:31 PM. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyerspurchases. Refunds, Returns, and Exchanges for Sellers Etsy is a venue made up of independent sellers who run their own shops. Once you request a return, the seller should get back to you within 3 business days. If your item arrives damaged, doesn't match the listing description, or is the wrong item, you can return it for a refund. When you use an eBay label, tracking is automatically included. As a seller though, I would hate to see ebay make this a requirement as I suspect that all a customer would have to do is say that the item was damaged and we would have to pay whether there was legitimate proof or not. If you paid for the return shipping, you'll need to work with the shipping carrier to try and find the item. They are listed in the following table: According to the policy of the platform, the seller must issue a refund within six business days of receiving the faulty item back. Most of the time if you have an issue with a purchase the seller will be able to solve it for you. It means that if you receive a product that is faulty or doesnt match the description, you can request a refund or a replacement within a specified period after receiving the parcel. For the last several years, more often than not, ebay will side with the buyer, even when the buyer has admitted they broke the object in an email or there is photographic proof that the item wasnt returned in the same condition as it was sold. I was indeed shocked that in was the first call this was resolved. They are not allowed to mention a case in feedback. You can return the item if the seller accepts returns, but as it's no longer in the exact same condition as when you received it, some sellers might provide a partial refund to account for the loss in the item's value. Your email address will not be published. All other return / refund requests will be considered at our discretion and a 20% restocking fee will apply. The item is only $25.00, but thetracked packet rate will be approximately $14.00. Thanks for answers to the above questions and what happened to the buyer paying the return shipping since they say WE damaged the item by folding the back card board on which the item is held inside by a heavy plastic sealed cover. He had put the charger back in the box without the proper padding and it was definitely tossed around and bent in on several sides. Why Did My Package Go Farther Away, USPS? How do I initiate a claim? Contacting customer support and discussing a refund for missing or damaged items can be stressful and quite frustrating if the company doesnt want to cooperate. "Birth certificates show that you were born. Who pays for return shipping? If the seller doesnt respond within that time, go to the Resolution Center to escalate the case to Customer Support. Defective. on Ensure that the amount includes tracking, and on items that that have a total cost of $750 or more, include signature confirmation. On the other hand, Sky Elite OctaMax Soft Reset is .Sky Devices Elite OctaX Tablet 8" 8-Core 32GB Android Go Edition Network Unknown Sponsored $56.00 Free shipping Sky Elite Octa Plus Tablet $26.90 + $7.80 shipping Sky Elite Octa Max Tablet 3GB RAM Used $34.99 Free shipping Sky Devices Elite OctaX 8" IPS Screen 32GB Android 11 GO Edition 4G . Confirm your return address on the label. No message before opening a claim. You're also responsible for any return shipping you promise to pay in your return policy. The feedback suggests that buyers do receive a refund -- eventually. If you stated you offer free returns, youhave to pay;otherwise, you can ask the buyer to cover the cost. Ive had this happen and the ebay help boards are full of examples of this. We are ready if that happens, but in the meantime we continue to sell on the platform that makes us the most of our income. What happens if the buyer refuses to pay for return shipping? If the item you purchased arrived damaged or not as described, and you reported the issues to the seller or Reverb within 7 days of delivery, the seller would be responsible for the return shipping costs. If they simply changed their mind or ordered the wrong item, who pays for return shipping is determined by your return policy. Yes, no, maybe. All sellers need a filter to keep the "stories" out. Saiba mais sobre a Autenticidade garantida do eBay. 05-11-2014 Select your reason for the return and enter a comment about why you're returning it. A seller either indicates "Seller Pays Return Shipping" or "Buyer is responsible ..". 2 min article; If youd rather the buyer use your preferred shipping carrier for return shipping, or if an eBay label isnt available, you can provide your own return label. Tracking lets you know the item is on its way, and eBay can see the progress of the return in case were asked to step in. How to File A Shipping Insurance Claim if Your Package is Damaged, Will Online Sales Tax Affect How You Sell On eBay? If you need help, you can contact us. Anyway, I don't think you should publicly announce your refund offer. Hopefully this isn't a seller in China. Send the funds using the buyer's preferred method. 2022 Flea Market Flipper. If you're dealing with a really big seller, you'll probably get a CS rep who may or may not be willing or able to bend the rules, but it could be worth a try. Mail has really dropped off a lot. If you decide to mail a letter to the company yourself, we'll tell you how you need to draft it to get exactly what you need. And I cant recall a time that we have lost money on an item and a case. The amount of horse-hockey stories that would phone or walk-in was astounding. The item was significantly not as described. The eBay process to issue a refund works as follows: Buyers open a return application via the website after changing their minds. From the dropdown menu, select Send refund. The neg's relateprimarily to the receipt of the wrong item or a defective item. first selfie ever taken Crate Engine, Chrysler 408 Stroker Magnum 465 HP Stage 3 Long Block, Assembled, Hydraulic Roller Tappet, Internal Balance, Aluminum Heads, Dodge, 6.7L. Also check the email messages you received from PayPal and/or eBay. If you're responsible for return shipping and using an eBay label, we'll deduct the cost of the label from your refund. Quando os compradores no cumprem esses padres, tomamos medidas em relao a eles e protegemos nossos vendedores. Once you've received the item, you have 2 business days to review and issue a refund, or ask eBay to step in and help. If you dont receive a response from them during the specified period, you can contact the platform and ask for assistance. Just initiate it as such, and the seller can either approve or deny it. If the seller doesn't respond or you're unable to resolve the issue with them, you can ask us to step in and help. As a seller though, I would hate to see ebay make this a requirement .". That means that you'll need to accept the return and cover the cost of return shipping, even if you don't normally offer returns. If the item has been returned to the seller and they haven't given you a refund after 2 business days, you can ask eBay to step in and help. Comment below and let us know what happened and how you resolved it. We use cookies to ensure that we give you the best experience on our website. When your return request is accepted, you'll receive a return shipping label from either the seller or eBay, or you'll be asked to purchase one directly from a carrier. Check their FB/DSR rate -- it's possible they might care about getting a neutral/neg FB or an INAD case. Adding tracking details to your return helps protect against delays or issues in the refund process. Our vast knowledge base also provides excellent advice for dealing with: Helping you apply for a late, damaged, or missed delivery refund is only a fragment of what we can do for you. you misused the product or service in a way that contributed to the problem. We have helped over 300,000 people with their problems. Weve stated many times throughout our blog that we usually call 2-3 times before we get something resolved. As to a Return within the GSP for Not As Described, I would assume the same principle applies. Returns will not be accepted without prior authorization. After following these steps, eBay will stop automatically approving your buyer's returns. Se o item devolvido estiver usado, danificado ou com peas ausentes, ou se for danificado durante o transporte por no ter sido embalado corretamente, alguns vendedores podero fazer um reembolso parcial pela perda no valor do item. How they can respond depends on the reason for your return: Accept your return request and offer a full refund You'll return the item and the seller will then issue a full refund depending on their returns policy, this may or may not include the original shipping cost. If you select Other, enter the carrier name. For more detail, read our blog on fixing scratched lenses. Use the phone over e-mailing when you want a response), and told them the situation. Dunno about that. (Maybe that's what they're hoping for.). Quick Answer: How Does Ebay Global Shipping Work, Question: How To Create A Return Label On Ebay, Question: How To Send A Return Shipping Label, How To Sign Up For Ebay Global Shipping Program, Quick Answer: How To Track Returns On Amazon, Question: How Do Returns Work With Affirm. The negative feedback and the the buyers comments on my handling of the issue did in fact lower my Seller score below Standard and I have been penalized by not being able to participate in Promo's of free listings, unable to list Bullion and I don't even know of other areas that are affecting my selling practice. Any reputable online retail store will accept the return of damaged items or items sent in error and will reimburse the return shipping cost. Log on DoNotPay in your web browser and we will help you. In most eligible cases, the buyer is fully covered by either the eBay Money Back Guarantee or the PayPal Purchase . Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. We agree over the years that eBay has favored the buyer, but the past few times we have dealt with them they have been easier to favor us. It's not too late for you to write the buyer a really nice note apologizing for the misunderstanding you had and asking them to consider removing the negative. In some instances, return shipping charges are estimated rather than based on the actual weight of the package. Tips for returns If the item is damaged while it's being returned to you, you may be entitled to offer them a reduced refund. Then to top it all off she left negative feedback calling me a liar. So CALL eBay when something like this happens. Careless stacking or bumpy roads can result in damaged packages and cause the contents of your long-awaited eBay order to break. Select View return details. If you selected to bring the item into the store, please return it within 14 days to 15 S. Block Ave. Fayetteville, AR 72701. I can see where an dishonest buyer could simply damage the item themselves to get a refund and or a Seller could make a mistake in proper packaging. Photographs show that you have lived. -Unknown.
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