There are no fees if you pay on time. -Kate. There was an error with the shipping option which meant it would take longer than the date i was shown.The agent was polite and professional and pointed out my mistake on the payment page. CAN I APPLY MY STORE CREDIT AFTER I PLACED AN ORDER? Her real name is Carmen and she is secretive about her backstory. Save ur money and timego to windsor insteadur going to end up there regardless. Website: lucyinthesky.com/shop Location: 1200 Wall Street, Floor 2, Los Angeles, California, 90015, USA Industry: Clothing Store Owner: Victor Sayeg Email: shop@lucyinthesky.email Trust Score: Good Social Media: Instagram & Facebook Advantages Lucy in the Sky is one of the most popular prom shops among young, stylish women. They are absolutely, THE VERY BEST!!!! The intellectual property rights in all software and content (including photographic images) made available to you on or through this Website remains the property of www.lucyinthesky.com or its licensors and are protected by copyright laws and treaties around the world. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. 7) A group called John Fred and his Playboy Band had a #1 hit in 1968 with "Judy In Disguise (with Glasses)," a song that was a parody of "Lucy.". I can always count on you for the best quality and accurate fit. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014. We're sorry to hear that you had issues with your order. - Kate. You must not establish a link from any website that is not owned by you. Over 90% of Sky customers seeking help quickly get it through the available online channels. My daughter ordered a dress on 9/11; it was supposed to arrive on 10/5. Did all refunds go to store credit or were some people able to get a full proper refund? Customer service is non-existent. Their refund policy may not be the best for someone that doesn't want to order from them again but my other two dresses turned out beautiful! Lucy in the Sky, Inc may change this policy from time to time by updating this page. We cover the cost of all domestic return shipping for all styles. You can email us at resolution@lucyinthesky.email for any further assistance. As soon as you place the order, it is processing on our end. We'd love to find a resolution due to this issue. Shein has better quality than this garbage! I have been waiting for almost three weeks and still haven't got my money back. You may store, print and display the content supplied solely for your own personal use. You can activate your new camera, view your photos, manage and monitor. Her father has died in Ohio and she needs a place to stay before going off to college in the fall. Please email us at resolution@lucyinthesky.email so we can assist you further. This privacy policy sets out how Lucy in the Sky, Inc. uses and protects any information that you give Lucy in the Sky, Inc when you use this website. When a purchase is made on our site, in addition to the above, we also ask for delivery address, and payment method details. Direct number; Sky Freephone customer services: 0800 151 2747: Alternative free telephone number: 0844 800 0040: Main 0344 number: 03442 411 653: Alternative Lo-call number: . If you need specific product measurements or have further questions, please email us at. This site promises to ship an item by a certain date. Really horrible place. I HAVE MY TRACKING NUMBER. 2. I ordered a dress from Lucy in the Sky for an outfit for a football game at my college this year. Please note we cannot ship express orders to University/PO Boxes. Check out what 6,864 people have written so far, and share your own experience. It has been such a negative experience. We're having delays in our customer service trying to get to each email, we would love to assist you with your order. In the case you forgot to use a store credit we suggest canceling the order for a refund and re-ordering with the store credit. Tip for consumers:Cannot get a refund, only store credit. If you do not wish to be contacted for these purposes or you wish to request details of personal information which we hold about you, we offer a range of ways in which you can contact us: All email messages and email newsletters will contain information on how you can unsubscribe. Yes. Distraught in Australia, she takes comfort in her friends' happiness and turns her sights onto the surfer (and best friend's brother) Nathan. Well look into the stated issue and will work out a way to resolve the situation asap! Please email us at resolution@lucyinthesky.email so we can look into your refund. We're so sorry to hear about the order. We're so glad you were able to reorder and get it in the time frame you needed. I was horrified. I placed an order and was waiting for more than a month. Mar 16, 22 (Updated: Sep 23, 22) We do not provide information to these agencies or companies for marketing or commercial purposes. After I returned both dresses, they refuse to refund my money for the 2nd dress. Prom season is here, and you deserve to look and feel amazing for your big party! This Privacy Policy Statement only covers our Website and does not cover any other website. Products used:I ordered a dress that NEVER was shipped. BEWARE. I ordered 4 items and once I received 2 of them and saw how bad the quality was. They offer advanced store credit on returns and after chatting a live agent and giving the order number, they found I'd already shipped it and immediately sent my store credit code to my email. We do not save your payment method details on our website. KYLA can provide quick and real-time responses to your SKY service concerns. These companies are a dime a dozen, you can 100% find another that actually values customer service. Do you agree with Lucy in the Sky's 4-star rating? . The dresses didn't look anything like the photos. Lucy In The Sky consumer reviews, complaints, customer service. Here are 8 tips for writing great reviews. A store credit is automatically applied to an account attached to the email used for an order. CAN I EXCHANGE MY ITEM FOR SOMETHING ELSE? The 24/7 chat is turned off and nobody bothered to respond to my email. Hi Teagan, Thanks for your feedback. Hi Kaylyn! You have to wait 14 days to cancel, and are supposed to receive a refund within 10 business days after that. Go to our site to chat with our support team or email us at support@lucy.co! They have a great live chat setup and I like that they're always ready to help. - Kate. Tip for consumers:Returns usually only give store credit. Horrible company and horrible customer service. We're so sorry to hear about the order. In the end the skirt fit very snug and my booty looks great in it. If you're having problems with your Sky/ Yahoo email account, then phone us on 03442 411 653 for help. I have emailed them three times and tried to do the virtual chat but it never works. Products used:None package arrived too late. We do specifically outline the estimated delivery time on each individual product page once a size is selected. Hi KM, All orders ship out of Los Angeles, we design all of our styles in-house. Lucy In The Sky Cafe Claimed Review Save Share 260 reviews #7 of 214 Coffee & Tea in Kuala Lumpur $$ - $$$ Cafe European Vegetarian Friendly 167 Jalan Tun H S Lee, Kuala Lumpur 50000 Malaysia +60 3-2022 1526 Website Closed now : See all hours See all (160) Ratings and reviews RATINGS Food Service Value Atmosphere Details PRICE RANGE $3 - $8 Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Thanks for your feedback. They have such cute styles, but the clothing quality is so bad. I would like to know if i order my dress now you think it will arrive before june 29 knowing that i live in france? Please email us at resolution@lucyinthesky.email if anything else. Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. We're so sorry to hear that you have not received your refund yet. In the case of any change-of-mind or sizing issues, we offer store credit. Please let us know if we can help any further. Merry was very friendly, professional and helpful. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. I will absolutely be reordering a new size and be a returning customer! Dispatch times may vary according to availability and subject to any delays resulting from postal delays for which we will not be responsible. Hi Carol, Thanks for your feedback. -Kate. Our regular return policy applies to all orders made through AfterPay. Hi Mike, Thanks for your feedback. -Kate. The dress is also incredibly thin and doesn't have much structure. Shop Lucy in the Sky For international purchases with specific credit/debit cards, your bank may charge an international transaction fee. The reps copy and paste generic statements to your emails and don't actually solve any issues. Use a US Mastercard or Visa credit or debit card to make a purchase, Lucy in the Sky, Inc. operates this Website. We're so sorry to hear about the order. I greatly appreciate the customer support 24 hour 7 days a week chat box. Contact Us. What is the Lucy in the Sky Return Policy? You agree to indemnify, defend and hold harmless www.lucyinthesky.com, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use this Website or your breach of the Terms of Service. We provide these companies with only the information they need to perform their services and work closely with them to ensure that your privacy is respected and protected. Review. Your card will be debited immediately upon authorization being received. Store credit only. We do not have a customer service phone number at this time - feel free to reach out to us at shop@lucyinthesky.email or resolution@lucyinthesky.email:) Products used:Dresses- tried to use but material was see through and sizes incony, Hi KA, I know it's still only Nov. 15 but I do not think this dress is coming. I emailed on 9/16 noone has contacted me. WILL I BE CHARGE CUSTOMS FEES OR TAXES WHEN I RECEIVE MY ORDER? All orders are subject to availability and confirmation of the order price. If you choose to cancel your order and you have already paid for the goods, you will receive a store credit for the same value if it is within our shipping policy as outlined on our website; or with the option of either store credit or original payment refund, in the case of any shipping errors or similar situations. They just keep everyone's money, don't send anything. Hi Veena, Thanks for your feedback. Is Tata Sky service free? DO YOU SHIP INTERNATIONALLY? -Kate. Please read the product description of each item carefully before purchasing. The customer service is out of this world. My item did not arrive in the alotted time it was supposed to with NO communication from the company. The average timeframe is about 2 weeks all together, though can be longer or shorter, depending on processing time and potential customs delays:) Its pathetic that they do that to customers. However, our order arrived two days late and was not usable, therefore, for my daughter's graduation. I ordered my daughter's homecoming dress on 9/20. Your return will be processed as soon as possible, generally within 20 business days of us receiving it - you will receive the store credit code in your email. It was nothing like the picture. They weren't rude per se, but they were deeply unhelpful. 5) In 1974, this cover of "Lucy in the Sky with Diamonds" was a #1 hit for Elton John. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site. If you have any additional questions, contact us via Live Chat or email us at shop@lucyinthesky.email SHIPPING HOW LONG IS SHIPPING AND DELIVERY? The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Categories. Where a trade mark or brand name is referred to it is used solely to describe or identify the products and services and is in no way an assertion that such products or services are endorsed by or connected to www.lucyinthesky.com. Lost or stolen. this was for a very special event and now i have no outfit and no resolution to this. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. -Kate Sarika Pramod 1 review US 3 days ago Great experience! If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Not worth the hassle and loss of money. . He understood my issue, addresses it and rectified it. Belle R and the team at Lucy in the Sky were great to work with. Meanwhile, the brand is posting on social media like everything is peachy and deleting negative comments. Please email us at resolution@lucyinthesky.email if anything else. We do not have any paid partnerships with any influencers; we only post real customers wearing the products we actually sell, so this really disappointing to hear. We're so sorry to hear that you had issues with your order. Chat is only option and that takes hours to even get a chat representative. Buybook, Radieva 4, Sarajevo 71000, Bosnia and Herzegovina. Please note that business days do not include weekends or public holidays. But Sarah S got my exchange going and it will make it in time! Consumers complaining about Lucy in the Sky most frequently mention customer service, store credit and phone number problems.Lucy in the Sky ranks 92nd among Women's Clothing sites. . "lucy in the sky. Depending at which stage your order is at, we may be able to adjust it accordingly. LUCY IN THE SKY Help Centre. I ordered the Kayden Dress in black. The complete opposite of lawyer James, Nathan is carefree and fun. It is a no for me. Service 527 We may contract with other companies to provide certain services, includingcredit card processing, shipping, name and address verification, email distribution, market research and promotions management. Then, the item never ships. Gucci belt men Marmont . We're having delays in our customer service trying to get to each email, we would love to assist you with your order. If our system does not recognize your email, it means that you may not have registered an account - you can register an account with the same email used to place your order originally, to have access to all your order information. 480 York St, York, ME 03909-1533 +1 207-363-5119 Website Menu. I am so disappointed and will NEVER ORDER AGAIN! Unfortunately, we are not selling our styles to other retailers at this time. It goes against our guidelines to offer incentives for reviews. My customer service rep, Merry S, was so helpful and allowed me to return for store credit, which was awesome! Thanks for your feedback. My daughter has an event Nov. 19. We ask for your name, telephone number, home address, email address and age for, We may contract with other companies to provide certain services, including. - Check in with your local post office, as packages are often held there for pick up. You can call Tata sky Toll-free number- 1800 208 6633 and share your queries with the team.. Write to us at: Customer Service, Lucy in the Sky, Inc. 1200 Wall Street, Floor 2, Los Angeles, CA, 90014.WHAT INFORMATION DO WE SHARE WITH OTHERS? These numbers are generally staffed between the hours of 7 am to 11 pm every day. This may prevent you from taking full advantage of the website. How did we do? Designed to work with the LINK series cellular trail cameras, the SPYPOINT app. You would have received multiple shipping notifications if this is the case. We ship from Los Angeles, and most orders do go out within 2 days, some up to 10 business days. Critic England, United Kingdom. Number of comments: 0 Shipping I need to change my address or order, how do I do this? Finally, the Trust Mamma rating is four stars. Please use the following size guide to help determine your size of clothing. WHY DIDN'T I RECEIVE AN ORDER CONFIRMATION? International delivery is 5-10 business days. Oh no! I DO NOT RECOMMEND THIS COMPANY! my party is april 10. I ordered almost a month ago and only received emails saying we got your order or we received your chat and will respond within 72 hours. If you're reaching out to us regarding an order, please have your Order ID in your message. . Do the dresses come within two weeks and is it worth the money? We're so sorry to hear that your order had quality issues. Tip for consumers:Do not buy from this company. She answered all the questions we had quickly and gave good advice. Intellectual Property, Software and Content. The standard length of our dresses measure approximately 31 inches for size small, measuring from the top of your shoulder. Tip for consumers:Pay attention to shipping times. Not Available. I was never updated or contacted. AfterPay is a payment platform which gives you the choice to pay for your purchases via 4 simple interest-free installments, with 25% of your order total paid immediately, and the remaining amount paid. My advice to anyone. Lucy In the Sky does not provide a direct phone number to contact the company, making it difficult to communicate with customer service when all the emails you receive are automated. If your order is older than 14 days, you will see an option under your Order History in the My Account tab to cancel your order. All international orders are shipped with DHL International Packet Plus. I focused on what I cared about which was waist sizing and chest but hip sizing didn't match mine. Save. This policy is effective from 01/01/2016. There is no phone number and the chat has been disabled. They weren't prepared for homecoming season and got behind. Please read the email in full, there may be pertinent details which may have been missed. I have emailed twice and now we are scrambling for a dress for homecoming the week of. We're so sorry about the delayed style. But, not to worrythey charge your credit card as soon as you make the order. -Kate. Thanks for your feedback. It fits exactly to measurements specified in the skirt section for sure! Check out what 6,872 people have written so far, and share your own experience. We have no idea when the dress will arrive or if it will arrive on time. Do not order from here. Not Available. They are constantly moving as not to get found. I definitely recommend Lucy in the Sky, as my other dresses were great and their customer service is top-tier! Their trendy collections are always changing and they offer many sales. You should check this page from time to time to ensure that you are happy with any changes. If a new order is needed urgently, we can issue the store credit in advance once the package has been dropped off to USPS and the tracking has been scanned in. Please email us at resolution@lucyinthesky.email so we can assist you sooner. Products used:Still waiting for it to arrive (for 6 weeks)! All our models are approximately 175cm tall. I have ordered twice for my daughter, and both times, I had to reach out to Customer Service. We therefore have no responsibility or liability for the content and activities of these linked sites. Don't waste your time here! I will definitely order from this website again. Don't waste your time or money, just go somewhere else! Our mailing address is 808 Wall St, 2nd Floor, Los Angeles, CA, 90014. Hi Grace, Thanks for your feedback. It is the size of a T-shirt. How useful is that if the items never come? Thanks for your feedback. I foresee no dress, no money returned and no reply. Just enclose your order details in your return package and send it back to our Return Address below: LUCY IN THE SKY -Kate. Beyond disappointed. Customers have had difficulties with returning items as well as receiving items (plus, they only offer store credit for returns). When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. For more specific information or any delivery concerns for any International Orders, you can reach DHL GlobalMail Customer Service below: Email: https://webtrack.dhlglobalmail.com/help/contact?country=US, For any other concerns, you can reach out to us at shop@lucyinthesky.email. Contacts: Adam Russell Adam.Russell@FHFA.gov Number of comments: 0 Only store credit even though clothing size is not standard. They wasted no time taking my money but today is 10/7 and I have not received a tracking number and they have not replied to my last email I sent them yesterday. Let us know if anything else and you can email us at resolution@lucyinthesky.email! When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. Any orders which are returned to sender will be processed for store credit as per the return policy on our website. Date of experience: 20 February 2023 carly raymo 1 review US 2 days ago Late order If your order is accepted we will inform you by email and we will confirm the identity of the party which you have contracted with. We have Live Chat and Email available for any questions or concerns. I reached out 5 days ago to see where it was. I NEED TO CHANGE MY ADDRESS OR CANCEL MY ORDER, HOW DO I DO THIS? WHEN SHOULD I EXPECT TO RECEIVE MY STORE CREDIT? If they don't offer refunds, they should have made this much more clear during purchase. Either you embrace "diaper astronaut love triangle" or you don't . All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. Orders and upgrades. . Thanks for your feedback.We're so sorry that some of the dresses didn't work out but glad a few did.
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