If you have attempted in good faith to discuss your concerns with Straight Talk customer service but are unhappy with the outcome of your conversation, don't give up. A month equals 30 days. I asked for a manager or someone that could do something. Their website claimed my transaction didn't go through even though my credit card was charged. Text 611611 to check your balance, get refills and much more. It took them a ridiculous amount of time to process my order and when I finally received it, the phone was literally being held together by glue and a rubber band. Visit Walmart: Walmart sells Straight Talk phones and plans in its stores. For the last few months I have had data problems, connectivity issues, cannot log in to website or app. All of a sudden my phone stuck in sos mode. You must remove something in order to add this {{prodName}} to your cart. Welcome to 611611, the text helpline. SMH!!!! BasicTalk 911 service operates differently than traditional 911. DEVASTATING to my business. Had enough of straight talk terrible customer service. Verification can help ensure real people write reviews about real companies. Companies can ask for reviews via automatic invitations. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. WebStraight Talk, Inc. They asked if they could call me on a different number to troubleshoot. I reset network settings. There are no hidden fees with Straight Talk, and there is no cost to activate your plan. Subject to our Reasonable Use Policy and Terms of Service. Straight Talk uses the AT&T, T-Mobile, Verizon and Sprint networks. When I called customer service to get a replacement they told me Im crap out of luck and continued to belittle me and verbally attack me as if it was my fault they sent me a broken inoperable device. While there are several ways to cancel your Straight Talk service, one of the easiest ways is to contact the Straight Talk customer service team. Many consumers have expressed frustration with Straight Talk's phone-based customer service. No customer service at all. Credit card and Account required for enrollment. I do NOT recommend Straight Talk, since they will not do honor their warranty! Calls must originate from the US, or Puerto Rico. Kept asking to speak to a manager but was told they were a manager. While the company offers a wide range of phone plans to meet users needs, there comes a time when youre no longer interested in their service and want to cancel. If you are Straight Talk/Total Wireless customer or have a service plan provided by SmartPay, please call here: 844-663-1309 or email [emailprotected] My other carrier released my number which left me with no phone for 36 hours. Your first look into Straight Talks coverage should be a study of the 4G LTE coverage maps of each major network. I have been calling them for 3 day's in a row and have been on hold for hour's at at time. Straight Talk does not have any long-term contracts and affordable plans, but some consumers report slow data speeds. Why Can't I Talk To A Real Person. [Answered] How to Cancel Straight Talk Service Guide, [Solved] How to find Straight Talk PUK code Guide, [Answered] How Many Lines Can You Have on Verizon. Apparently I am not the only one with issues. I tried to pay my bill and they told me that they never got my money and wanted to charge me again. WebTo Activate your new Straight Talk phone online, you simply need to go to www.straighttalk.com/Activate. I always get great service and customer service is great. We DO NOT remove reports. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. Transferred my friends number and now both phones are not working! So I'm out money with no phone or service and thus far no solution offered. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] After installing it in my phone it said SOS for the cell signal. In 2015, the Federal Trade Commission took action against Straight Talk's parent company, TracFone due to TracFone's poor management of data throttling. The customer service hold times are so long even after holding for almost 2hours the representative somehow hangs up again only to call back and the phone does the exact same thing the previous representative did after I explained the situation yet again this has become a routine thing with straight talk not to mention the service is becoming horrible calls dropping no service the list goes on!!! Now Im sitting here on hold again for over 20 min now. Terms & conditions, Privacy Central Calling in almost every day for 2 weeks resulted in only frustration at the incompetence of the cust. Current items cannot be combined with other purchases. Its location on this page may change next time you visit. You will also be able to see a link to My Account where you can log in to create and update your personal profile information, update credit/billing information, and more. AUTO UPDATES: Turn off auto updates on your apps or change your settings to update over Wi-Fi only. Your transfer of a Phone Number from your current wireless carrier to a New Straight Talk may take up to 7 days and in the case of landline numbers, transfers may take up to 30 days. Since youre no longer interested in their services and have requested them to cancel your subscription, you must return their phone and any other accessory in your possession. WebClick on the option See Balance/Service Date. WebStraight Talk gives you straightforward wireless and no-contract plans like the $45/mo Silver Unlimited Plan on Americas most reliable 5G network wit See more 1,126,867 peoplelike this 1,101,207 people follow this http://www.straighttalk.com/ (877) 430-2355 Telecommunication Company Photos See all Videos See all 0:09 Searching for more savings? My phone went straight into roaming with the new sim they provided and has been stuck in roaming for like 4 friggin days. Common problems addressed by the customer care unit that answers calls to 800-876-5753 include Transfer Phone Number, Lost or Stolen Phone, Device Support, Account Access, SIM Card Transfer and other customer service issues. Once the app and email has been set up, an icon will appear on the applications menu. However, despite the quality of service they offer, there comes a time when you might want to cancel their services. How do I know I can trust these reviews about Straight Talk Wireless? Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Wait a few minutes, and youll be connected to a customer service rep, where you can now make your cancellation request. Help is just text away. I have been a loyal customer since TracFone days! Information may be transmitted with a delay and may not reflect actual balances. FAQ. They might even offer some discounts or incentives to keep you with them. By account information, we mean phone numbers, account numbers, login details, and more. Navigate to the Support tab and click on Contact Us. Unsubscribe easily. Straight Talk is ideal for people who want basic cell phone coverage, plan flexibility and an affordable price. If your are able to make and receive calls, your Straight Talk phone is active.Keep in mind that upon completing the activation steps either through our website at www.straighttalk.com/Activate or through our Customer Care Center at 1-877-430-CELL (1-877-430-2355), you will be asked to place a test call to confirm that activation was successful. Besides calling, the next favorite option for customers looking for help is via Live Chat for Customer Service. Reward Points can only be applied towards an eligible Straight Talk plan when you accumulate the total amount of points needed. Live chat also provides you with a record of your conversation, something that can be useful if you have to escalate your concerns. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. The next best way to talk to their customer support team , according to other Straight Talk customers, is by calling their 877-430-2355 phone number for their Member Services department. 2023 Trustpilot, Inc. All rights reserved. Why Ripoff Report will not release author information! WebCustomer Service Chat Access Reward Information Download it now! He'd done the rehab thing twice and been heavily involved in the 12-step recovering Well, victory Monday was fun while it lasted Cleveland Browns fans. Find more than 137,785 complaints| Ripoff Report I called customer service multiple times only to have the call dropped each time. There is no spot reserved for this router, you will need to check service availability for your address. Depending on location, powered by 5G or 4G Is it possible to keep my Straight Talk phone number after canceling? Asked for a supervisor and was told they don't transfer calls. Track data usage in the app or from the home screen widget. Guess what! Actual availability, coverage, and speeds may vary depending on address/location, signal strength, network connection and traffic. Sky river casino Sky river.com One of the worst yet.so called promotion and they gave nothing.. Elk grove Ca. I absolutely hate Straight Talk! I am probably leaving them after over 10 years. By having this information in front of you during a chat or call, you may be better able to communicate your situation and achieve your desired outcome. If there is one thing we love about Straight Talk, it is the fact that they have made it easy for users to sign up and cancel their services. The NEW $55 Plan will He just did want to do it. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. You can keep your Straight Talk phone number after canceling their service. When will my cancellation request be approved? Our content is intended to be used for general information purposes only. Reward Points have no cash value and cannot be transferred to another customer. 604 Straight Talk Wireless reviews first appeared on Complaints Board on Jul 30, 2009. Original review: Feb. 1, 2023. Corporate Advocacy Program: How to repair your business reputation. When you purchase, activate, or use a Straight Talk product or Straight Talk Wireless services, you agree to comply with the latest Terms and Conditions of Service, which are subject to change from time to time without notice. Yes, you may change your Straight Talk phone number. I have been with Straight Talk Wireless for 3 years now. Press 1, then 5, then press # three times. Went to walmart to buy a hotspot to get me by. I told them I would like a refund. Customers can choose a month-to-month option or save money by opting for a three-, six-, or 12-month data plan. Unfortunately, not everyone can resolve issues by talking with Straight Talk's customer service representatives over the phone. Find answers to common Straighttalk questions below. You may have called before the Customer Care Center was able to Activate your phone. This number worked fantastically, and I got all I needed accomplished! WebSearch consumer complaints, reviews and information about straight-talk-.com. While 800-876-5753 is Straight Talk's best toll-free number, there are 10 total ways to get in touch with them. Nope, only if I could receive texts on a phone that doesn't exist, or provide numbers I had called on my new phone before I bought it. I even went bought a new Sim card. All rights reserved. Turn off Bluetooth and GPS when not in use. There are 1000's of complaints on Better Business Bureau, Reddit, and many other forums. While Straight Talk attempts to be transparent in their pricing and details, some plans that claim to be unlimited actually do have limits. **Each account is allowed to dial up to 15 unique international telephone numbers during a 30-day plan cycle, which resets each time a new plan is redeemed. And should that be the case, you might want to cancel. A couple hours later my phone lost service. Whatever the case, always speak to a Straight Talk customer service rep to know if youre entitled to a refund or not. To port in your existing telephone number to your Straight Talk phone, the number you are porting must be active with your current service provider. Walmart rep asked my address then recommended ST home internet. The next step is to activate your device and redeem your plan. Learn More MEDIA CONTACT If you are a member of the media, please contact: [emailprotected] Straight Talk has continued to offer quality services since launching a few years ago. If you value service, speed of service and having a company be able to handle the speed that tech updates they are NOT for you. My phone service is not working. I had straight talk for years. In short, the two companies are not related. The NEW $55 Plan will now provide Unlimited High-Speed Data. You have the option of purchasing a phone through Straight Talk or transferring Straight Talk cellphone service on to your existing phone. Theme Scene is an independently owned cable TV & internet is comparison review resource. We though we'd save money with Straight Talk. The data is non existent no matter if it is the beginning or end of your service date. Click on "Straight Talk My Account" or "TracFone Wireless, Inc." to cancel. I spent HOURS on the phone with customer service getting the same answer every time. 2023 TracFone Wireless, Inc. 9700 NW 112th Avenue, Miami, FL 33178. I am now in the process of changing carriers because of how horrible they are and continue to be. At this point youve probably tried calling Straight Talk Wirelesss customer service. Other terms and conditions apply. I use the app to refill my monthly service and it always goes off without a hitch! RATES EXCLUDE INTERNET SERVICE. All rights reserved. While Straight Talk does not have a specific family plan, it makes it easy to add lines to your existing service. Today I was told I would only need a credit card to sign up for service. You need help? I mean extremely rude. OUR GOAL IS FOR OUR CUSTOMERS TO ALWAYS HAVE THE BEST MOBILE EXPERIENCE POSSIBLE. Straight Talk does not own their own cellular towers. They are a SCAM!! Straight Talk is a registered trademark of TracFone Wireless, Inc., a Verizon company. I will never use Straight Talk again. I was charged the full amount and then the next day lost phone and text service. Get immediate Straight Talk support from HelpOwl.com. 2023 TRACFONE. Sorry you won't get any! I had a fraudulent charge on my credit card account from Match.com. I have been a customer for about 7 years (with 4 phones/lines) in my household. The didn't know there own settings to get their phones to work. Thanks SO much! I do not know if they changed their website or not. $45 Unlimited plan with unlimited talk, text and data, with the first 10 gigabytes of data at high speeds, then 2G. Straight Talk is one of the leading wireless carriers in the United States. Having spent 3 hours on calls with them no one could seem to know the reason and then when you're obviously frustrated with the service and answers that they give because they make no sense they have to audacity to tell you not to be upset. If youre moving to another state, especially a location where Straight Talk doesnt currently offer its services, it makes sense to cancel your current subscription and switch to a carrier that is readily available in your new location. Find another carrier. These include: Issues involving devices that must be repaired or replaced will have to be resolved either at a Walmart store or by mailing a device to Straight Talk's repair services. on 2/28 at 3:05PM Receive your unlock code via email. Long time customer of Straight Talk. Call (888) 442-5102 to request an unlock. Verizon does not work well in this area, hence the AT&T sim card. DO Not do business with thieves. It is affordable and I like that I could bring my own phone. Call Straight Talk customer service faster with GetHuman 800-876-5753 Customer service Current Wait: 25 mins (14m avg) Free: Skip Waiting on Hold Hours: Mon-Sun: 8am-12am EST; best time to call: 8:15am Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up! We recommend that a Gmail account be created, if they don?t have one already, in order to take full advantage of what Android offers. Ive talked to 20 different people, no ones helped at all, it says my service is active but I dont have any bars, only says sos. However, you wont be entitled to a refund if you dont have a plan running or only a few days left until your last subscription expires. WebStraight Talk is committed to providing our customers the best customer service. How Do I Check If My Balance Is Due on My Straight Talk Phone? Based on your location, you can currently expect to receive 4G LTE coverage with download speeds of 20-50 Mbps and upload speeds of 3-6 Mbps. Went to Walmart, only to have them tell me that they dont know why they sent me and no refund will be granted. Forget about data limits! Dont waste you time or money. Please select which option you would like to keep: You are going to logout in {{logouttime}} minutes. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! You need to request Straight Talk to port in your number, Straight Talk will process your request in your behalf. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. Straight Talk is a registered trademark of TracFone Wireless, Inc. All other trademarks, service marks and trade names referenced in this site are the property of their respective owners. Enter your personal details including; your Straight Talk phone number, your phone's serial number, and the last four digits of your phone's serial number. Straight Talk is also branded as Tracfone and offers prepaid phone service. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. It offers the best smartphones on the market, some of which are sold at significantly discounted rates. Does Straight Talk offer a refund after cancellation? Whatever your reason for cancelling, todays guide will give you a detailed walk-through on cancelling your Straight Talk subscription. How do I cancel my Straight Talk service? People do change cards. INSTALL NOW>>. Like someone before me said, it's as simple as buying a data card monthly and scratching for the pin off the back. Never had any other carrier! It goes against our guidelines to offer incentives for reviews. Press 1 then 1 then 5 then 2 then 5 then 2 then 3 then 0# each time it asks for a phone number. After multiple phone calls I ended up talking to someone at SmartPay who confirmed my transaction went through and provided me with an order number. Still no service. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Jan 4th of 2023 lost all coverage and internet. Power and Associates has ranked Straight Talk customer care significantly lower than most full-service prepaid and postpaid carriers, though Smart Talk does rank ahead of some limited-service, prepaid brands. You can help! Very frustrating since Im having to borrow someones phone. The phone is not within the Straight Talk Service Area Map . WebTell us what your question is about so we can direct you to the best team to help you. Once again, I went home, called customer service, and learned that I could not in fact set up a service contract unless I already had a different phone for text message verification. I called ST customer service. A Gmail account (Google?s free email account from Gmail.com) is required once your phone is activated to access Gmail, Market Place, and Calendar. If you do not have a Google Account, the phone will prompt you to create one and will guide you step by step to do so. About 5 hours later, I had not received the label via email, so I called back. Straight Talk is ideal for cellphone users that do not want to commit to lengthy contracts. WebContact Us Now. There may be more specific results for "straight-talk-.com", For more specific results for "straight-talk-.com", Showing 1-25 of 137,789 Found Reports Straight Talk offers basic cellphone coverage and the option to purchase discounted phones or keep your current phone. I've been on the phone 4 different tech people. Privacy Policy. Your transfer of a Straight Talk Number when upgrading to a New Straight Talk phone may take up to 24 hours. HIGH SPEED INTERNET REQUIRED. You may also Activate your New Straight Talk phone by calling our Customer Care Center at 1-877-430-CELL (2355) from another phone. Full web sites require more data to view and browse. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Straight Talk users call the company's customer service department for a range of reasons, including: Straight Talk offers toll-free customer service numbers, though there are different numbers depending on the type of service or device a customer uses: Hotspot, home phone, cell phone and "bring-your-own device" plan users each have a different number to call. Straight Talk: Call 1-877-430-2355. I then got someone that I explained the situation to again, gave the person my ticket #, from earlier in the day, and he then stated that "my request was denied". A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Straight Talk will unlock phones for current and former Straight Talk customers for free. The phone was bought 7 months ago (has a 1 year warranty). I've talked to 6 customer care agents was promised to get a call back twice that never happened. Phone: If you want to cancel your Straight Talk service quickly, use the phone option. Straight Talk could never get my phone to activate. Smart Pay items cannot be combined with other purchases. But you have exceeded the number of items allowed per order. I would leave 0 stars if I could. I bought a service plan before my service cut off. We value your privacy. Visit our Bring Your Own Phone website at http://www.straighttalkbyop.com to check if your phone is compatible with Straight Talk. There are many easy self service tips you can do to help you enhance your experience. It may also be a good "last-ditch" effort before escalating your complaint to a consumer protection agency. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it. The wireless phone number can be changed only up to 4 times per year. Anyone can write a Trustpilot review. There are no credit checks, and you pick the plan and activate your account. Press # three times. Get rewarded with Free Service at Straight Talk Rewards. They are crooks and will not help! And tell me why the day I paid the 130 plus tax my son phone haven't worked (No text, No phone calls etc) he can't do anything. They refuse to refund my money too. WebGet rewarded with Free Service at Straight Talk Rewards. Alarms, TTY and other systems may not be compatible. In todays guide, we showed you a step-by-step guide on how to cancel your Straight Talk service. Unfortunately, they've lost our business going forward. The 2nd person wanted me to scratch off the pin on the data card. The ABSOLUTE WORST decision I ever made was switching to Straight Talk!! They are terrible! I bought a sim and plan from them at Walmart for $35. Hopefully, that will prove to be a better choice as I run a store and absolutely have to have reliable service. WebThe Straight Talk My Account App lets you manage most aspects of your wireless service right from your phone. All you need to do is dial this number: 1-877-430-2355 and follow a prompt. Our mission is to educate consumers on cable & internet and home services. > Print Monthly Statement. Have a Straight Talk question? So if thats what you want, feel free to explore it. The latest review Sales/Customer Service was posted on Feb 21, 2023. You have until DATE to complete the activation or you will lose your spot. I havent had service all day, I paid my phone bill a week ago and I need to know what My phone service isnt working and Ive been put off a dozen times. As with Live Chat, you'll have the advantage of being able to keep a record of your interactions with your customer service representative. He then said that a label would be sent to my email, to send the phone (via UPS) to Straight Talk, after they received it they would send a phone back to me. Send a letter: It is also possible to write and send a letter to Straight Talk. They say they'll call you back. EMAIL: Turn off push e-mail or set e-mail accounts to sync every hour or longer, or to update manually. There's no kind of help or communication to help at ALL. Phone was fine for a month. Finally, click on the option for Chat Now and follow the prompt to reach a customer representative.
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