The BT subsidiary Openreach is to hire more than 5,000 engineers to accelerate the rollout of next-generation full-fibre broadband across the UK. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. For
What are the time slots for Openreach engineer appointments? Was the First Engineer who the complaint was about actually a Qube Engineer? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. It could be Sky's Openreach account number, for the details that ISPs have given them. Depending on the type of fault and the stage we're at in repairing it, you can do this online. This is how life was back then. Skype involved a presentation, then a capability and suitability assessment. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. A man whose body was recovered following a major river search has been named as 32-year-old Alun Owen. 01-04-2021 Then just follow our step-by-step guide to install your broadband yourself. Myself and my team cover the whole of the UK. on Read about our approach to external linking. If the fault isnt with any BT service or equipment or we have to carry out the work at a time not covered by the terms of the agreement or guarantee, then a charge will apply. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, Find out more about the BT Business app and how to download it. (adsbygoogle = window.adsbygoogle || []).push({}); I worked at BT for 23 years and now freelance as a Telephone, WiFi and Broadband Engineer. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Response was given fairly soon after initial slection. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. Strikes, food banks, takeover fears: the sea of troubles circling BT, Sign up to the daily Business Today email or follow Guardian Business on Twitter at @BusinessDesk, Original reporting and incisive analysis, direct from the Guardian every morning. You were left wondering if this was just a temporary fix. Well, by fiddling around on the Internet you have found me! Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. Well arrange a convenient appointment when both you and the engineer are available. Please enter at least 3 characters to search. Call us on0800 800 150to discuss your installation. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. Later that afternoon my dad contacted BT complaints and spoke to a lovely lady in Newcastle who was really helpful. Engineers from Openreach managed to cut our telephone line while they were working on our road. Openreach will then be in touch to arrange when they can complete the work at your premises. To change your appointment: You can also easily change engineer appointments using the BT Business app. This could be when: We only charge for repair work on a small number of fault reports. Thank You). We're 30,400 people who connect homes, mobile phone masts, schools, shops, banks, hospitals, libraries, broadcasters, governments and businesses -. But opting out of some of these cookies may affect your browsing experience. Announcements, Guides & Community Updates. Accept cookies to experience the full functionality of this page. Analytical cookies are used to understand how visitors interact with the website. bt openreach working up a pole today. Damage to equipment within your premises caused by lightning or power surges. The engineer then looked at the port in the wall and started complaining about how he has no idea what they have done, as in the previous engineers. on Faulty equipment like a telephone or router not covered by a maintenance contract. Now there is light at the end of the tunnel! I've checked with Openreach and they've confirmed an engineer is scheduled to work on the fault today Richard between 8-1 however access is required to the property so . BT Openreach SFI2 Engineer Visits. Work programme gives an insight into life as an Openreach engineer National press office If you have a media enquiry, please contact the External Communications team at Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 My dad said we needed the one downstairs which he had already disconnected. The Case of a 6 Year Wait for an Unfinished Openreach FTTP Build; Boss of Liberty Global Slams Openreach's "Desperate" FTTP Price Cuts; Winter 2023 Update on Project Gigabit UK Broadband Rollout; Deutsche Telekom Ponders Future of its 12.5 Percent BT Stake; Openreach UK Rebranding All its Logos and Engineering Vans We also use third-party cookies that help us analyze and understand how you use this website. Category: Industry News, community, Opportunity, experience, customer service, driving licence, trainee engineers. Demon => Freeserve => Pipex => Be => Sky tthom (member) Sat 05-Apr-14 11:58:26 Extra construction charges only apply in exceptional circumstances such as where there is more external work required from Openreach than was initially estimated. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. After a . 444 reviews from Openreach employees about Openreach culture, salaries, benefits, work-life balance, management, job security, and more. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 Need to change your appointment? "This is not a case of an employer refusing to meet a union's demands - this is about an employer refusing to meet us whatsoever," he said. BT. The experience with Openreach and the references I have been given will really help when applying for jobs., Arran was teamed up with Openreach engineer Luke Murden who said: Arran is very keen and motivated towards work. New grading structure. But it changed its tune when the Observer got involved. I am seemingly stuck in the 1970s - unable to get a working phone line/broadband from BT.When my broadband failed in mid June, Openreach engineers traced the fault to the local cabinet. 22h52, Hi. While we respect the choice of our colleagues who are CWU members to strike, we will work to minimise any disruption and keep our customers and the country connected. An engineer visit is requested, and no fault is found. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. Yes, please make sure you or someone in your business is available to give the engineer access to your premises. Ex open reach engineer here, up until 5ish years ago. BT Group workers unionised with the CWU stand at a picket line outside the BT Tower in London during the strike on 29 July. these comments are my own and in no way represent any company that i may or may not be linked too. 22h. If you cant change your appointment, chat online or call us and we'll do it for you. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Missed appointments. He has sturdy life goals and knows where he wants to go. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). The installation takes around three hours and the Openreach engineer will need access to your property. This field is for validation purposes and should be left unchanged. Engineers from Openreach managed to cut our telephone line while they were working on our road. If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. I have a line fault that needs to be fixed. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. The cookies is used to store the user consent for the cookies in the category "Necessary". Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. We don't ask for any formal qualifications. . When you contacted BT, it said it had not booked that engineer and did not know about the work. Civil's don't have to give the hrs travel time as you have to start at a yard. The engineer first needs to turn on the cable that runs from the street cabinet to your property. They then spent a couple of days being inducted and learning about health and safety, before being paired up with an engineer. I think Openreach work 7 days a week, and on bank holidays. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. @XRaySpeX . Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Functional cookies help to perform certain functionalities like sharing the content of the website on social media platforms, collect feedbacks, and other third-party features. We need our broadband but have been told that it could take days to fix. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Talk about pass the buck BT! Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. We have confirmed to the CWU that we wont be reopening the 2022 pay review, having already made the best award we could. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. Soon after you sent your letter to us, your service was patched up by an Openreach engineer working on a property nearby. But the lowest (cheapest) Openreach service maintenance level is for next working day plus one. The engineers work to 2 time slots, 08:00 - 13:00, and 13:00 to 18:00. . When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. If the work is not complex, they'll carry out all the external work required. However, you may visit "Cookie Settings" to provide a controlled consent. They are completely useless but Openreach Engineers dont tend to mind them because their incompetence generates revenue for Openreach when they have to go out and fix their mess. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. on Examples are forced overtime, bullyboy management, and a productivity philosophy which encourages shortcuts. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. The fault isnt due to fair wear and tear. Our broadband then stopped working completely. Log into order tracker using your BT ID or order reference and postcode. In 1987 I began a career as a British Telecom Engineer. The installation takes around three hours and the Openreach engineer will need access to your property. Lost or stolen. Darlington, United Kingdom. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. 30-03-2021 Noisy faults often dont show up on a line test result. "These are the same workers who kept the country connected during the pandemic. Openreach aims to connect 20. BT said in a statement: "We have tried and tested processes for large scale colleague absences to minimise any disruption for our customers and these were proved during the pandemic. 01-04-2021 Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Members of the Communication Workers Union (CWU), including call centre. I have sent a pm with my information and description of the situation. Necessary cookies are absolutely essential for the website to function properly. An actual one and not one of the Qube(not sure how it's spelt) guys and it happened to be one of the guys who visited last year. Clear a path to the main telephone socket, if you have one. We have tried-and-tested processes for large-scale colleague absences to minimise any disruption for our customers, and these were proved during the pandemic.. Delayed repair following loss of service. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. BT argued that you still received a partial service. Engineer call outs and costs | BT Business Business help Phone line & services Fix Report or manage a fault Engineer call outs and costs There's no charge for most engineer visits. The strikes will take place on 29 July and 1 August. When someone did arrive, they told us the fault was in the street and that he needed to book temporary traffic lights, with council permission required, and it could take seven days to fix. . These cookies track visitors across websites and collect information to provide customized ads. Do I have to pay for this visit? BT Openreach What a great place to work! The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . Theres no charge for most engineer visits. Every year, we help more than 2500 people from all walks of life to start new chapters in their careers - more than any other private sector business in the UK. In a complex 2 stage install, engineers may need to dig up roads or put in overhead cable across a road. Other uncategorized cookies are those that are being analyzed and have not been classified into a category as yet. Your contracted to 37.5 hours a week for work which your are field based. Replying to . Ring sky told an engineer will come out in the next 48 hrs. How long is the appointment? Try their website here. Orders and upgrades. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. The working pattern of Openreach is quite good as it is more of an employee-centric firm rather than a Customer-centric firm. Often, noisy line faults test OK and therefore the advisor tells the end user it must be their own equipment and there will be a charge. This is simply not true. Come home no Internet. Mon 1 Aug 2022 02.00 EDT Thousands of BT and Openreach workers will go on strike again on Monday in a dispute over pay. Starting salary is poor, but you'll reach the higher rate after 3 years. If you already have an ONT, its very quick to get connected. The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. But you will have heard of BT, BT Broadband and BT Infinity . If the work is complex, Openreach will take longer to do all the external work. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. But heres a quick guide to the different installation terms we use, and the average timescales. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Include an address and phone number. Account and billing. I used to work for Openreach, when it was split from the main part of BT, and it was made clear to us at the time, that we must never tell end users that we were from BT Openreach. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. What's the least amount of exercise we can get away with? Contact BT. This situation is very frustrating and all caused by this engineer and we have been left to try and fix the issue that he has caused. If you need help email your.problems@observer.co.uk. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. BT said it had engaged in "exhaustive discussions" with the union, before finally deciding on a 1,500 payment which is said is its "highest pay award in more than 20 years" for workers. Anna Tims is away. What is a Fibre to the Premises (FTTP) Service Identifier? It does not store any personal data. business and public sector, For business and public
Very rarely. 30-03-2021 The union was . A company that was engineering-led is now run by business(wo)men with the resulting chaos. You also have the option to opt-out of these cookies. All in a day's work | 17 comments on LinkedIn The BBC is not responsible for the content of external sites. Suggest you contact openreach as this is BT Retail /Consumer forum. As a trainee engineer with Openreach, you'll play a big part in keeping the UK connected. - Providing support for Service and Commercial inventory. It provided a chance for them to learn new practical skills and observe the engineer installing new phone lines as well as identifying and then fixing faults. Poor customer service 3 1 1 BT @bt_uk Replying to @IpsBhoy Sorry to hear this is the case. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. sector, For global
", http://www.speedtest.net/my-result/3167201384. Within 10 working days, Openreach will have completed their survey. They come across many different situations that require considerable skill and the ability to think and act quickly. Work programme gives an insight into life as an Openreach engineer. We have a range of ways to get in touch for new and existing customers. Ask questions and share tips with other people 24 hours a day. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. What tips or advice would you give to others applying to BT? During this saga, BT offered you a EE 4G mini-hub to allow broadband access, but the signal is poor in your area, with you calling it next to useless. Openreach did not have anything to add to the BT statement. Re: Openreach trainee engineer interview I don't think anyone's been given the hours yet as nobody has even done the training yet. Hey,@zoni23welcome back to the community. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. 0 Ratings Ibz 10. The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Contact from abroad. As a field engineer in other telecommunication companies I've found my time at openreach really bizarre. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Ive also heard of customers asking for a Sky Engineer, Talk Talk Engineer, or BT Openreach Telephone Engineer to re connect or install a new telephone extension socket, only to be told that its far cheaper to get the work done privately by an Independent Engineer. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. It was reported a yesterday (I think). What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. These cookies will be stored in your browser only with your consent. BT Openreach apprentice engineer Thomas (Tom) Dickenson. At conservative gathering, Trump is still the favourite. My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . Answered 26 October 2019 You will work long hours and not get paid for them . Compiled by Patrick Collinson. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 & Broadcast. Hence, the addition of working experience gained from Openreach can truly be like a milestone . CWU general secretary Dave Ward said: "For the first time since 1987, strike action will now commence at BT Group.".