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What you will want to do before you even start thinking about drafting a policy is reviewing your various suppliers shipping policies as they can vary significantly and take them all into account when writing yours. Step 3 Well inform you once the product arrives back and offer you a full refund, a replacement product, or store credit; If you have a Shopify store, youre in luck! We shall also discuss best practices, tips, and strategies you should keep in mind and incorporate into your dropshipping shipping policy to ensure it remains relevant and helpful to your customers. I will do my best to reply to them as soon as possible. But, as we mentioned before, try to match it to your suppliers. Amazon dropshipping is a business model that allows businesses and entrepreneurs to sell products with very little overhead. Often, we get sidetracked trying to make as many sales as possible, so we start drafting the most eye-catching headlines and product descriptions ever. An address change is something that a typical online business could potentially handle, but when you are dealing with a third-party, communication can sometimes take time and your supplier may not be willing to go the extra length, as their role is limited to fulfillment and does not involve offering customer service. They also have a Buyer Protection, which guarantees 60 days (for some countries 90 days) in which the buyer can ask for a refund. It was founded in 2010 and is owned by China-based Alibaba, one of the worlds largest ecommerce companies. Again, since you are not in charge of fulfilling, packaging, and shipping your orders, you may wish to indicate that delays can happen and that your timeframes are estimates only. What to Include in a Dropshipping Shipping Policy? This is by far the easiest way to contact AliExpress dropshipping supplier use my template and make changes as you see fit. A dropshipping return policy is a written rulebook where the retailer or store owner explicitly informs their customers of the conditions under which its possible to request a return and refund and the specific steps of the return process. Hiding shipping costs from the buyer until the end can negatively affect the shopping experience. In this section, make sure to include additional notes such as possible holiday shipping delays or the additional time you take to process the order before shipping it out. If you do have a chart and its correct and updated, you could mention in your return policy that you wont accept returns based on wrong sizes. Visitors on your store can go to the shipping policy page and read everything on the shipping part of their order process, so they will know what to expect. Learn how to find high-margin products, add them into your store, and start sellingfast. So, it might be worth letting the customer keep a product. If your supplier offers different shipping options, standard/express, or a choice of carriers, for example, it would be wise to list them out in a table, along with the respective cost associated with each delivery method. This number helps you track your product throughout the shipping process. You can create a shipping policy by setting up a new page on your online store. Shipping costs. After being exposed all the time to dropship "gurus" trying to sell their courses and learning from my mistakes, I decided to help build Do Dropshipping and make all information you need to succeed in dropshipping available for free to everyone! Dropshippingwith Aliexpress is an excellent way to start an ecommerce business without worrying about inventory or shipping. Although your product description should be well-written, it shouldnt be deceptive and give false expectations about a product. We offer free shipping for orders above $100. When you receive an order, you pay for that product at wholesale prices. Another mistake we often see dropshippers make is forgetting all about customer service after a sale is closed. Not to mention that the global freight situation can change unexpectedly from one day to another, which is something that you have to take into account when drafting your shipping policy. Dropshipping returns policies are essential for ecommerce businesses big and small. US $15.25. There are many reasons why a customer can request a return. This can be done by being transparent with them in regard to your shipping practices. Then, just copy our Do Dropshipping Shipping Policy Template above and paste it in Shopify. Even with a detailed dropshipping shipping policy, clients will need clarification on matters at one point or the other. Save my name, email, and website in this browser for the next time I comment. Fundamental Difference. Use it to create yours, but ensure you customize it based on your unique shipping practices and options. Some dropshipping companies offer a storefront, but they can be expensive and not have a lot of customizable options. To avoid this as much as possible, you could have a size chart to help your customers find the right fit. So, always ask if thats a possibility. On the subject of a dropshipping return policy, accepting returns shouldnt even be a question but a given. On the other hand, if you are selling smaller items, you may wish to offer international shipping. #: It motivates customers to complete their orders. Or will the customer have to pay their own return shipping? Template: On AutoDS we have some templates which have been adapted for Chinese dropshipping. Many AliExpress suppliers dont offer returns. Here are the main reasons why a dropshipping return policy is a must: Here are the key elements an excellent dropshipping return policy template should contain: Are you accepting returns on all of your store items or just some? If your package has indeed gone missing, we will send you a new one free of charge or send you a full refund. In fact, it can cost you much more than simply letting a customer keep a defective product and offer a refund or replacement. The vast majority of dropshipping businesses accept returns and offer refunds since it would be morally and often legally wrong not to do so. Dropshipping with AliExpress is also pretty easy. Remember that, ideally, you want customer loyalty and repeat sales. The best part about AliExpress dropshipping is that it allows store owners to quickly test and validate product ideas. Like any other eCommerce store, your shipping policy is a section on your website that contains information in regards to delivery methods, costs, and timeframes. The technical storage or access that is used exclusively for statistical purposes. Stay up to date with news in the industry, First emails will contain the best articles on the blog to get started, how to deal with these long shipping times, at our Return Policy template here as well. It should communicate if any lockdown restrictions delay shipping or if you need to follow special procedures like contactless delivery. Also, this drop-shipping theme ensures complete satisfaction and offers a 30-day refund with a simple policy. According to a Statista report, clothing and shoes have the highest return rate. My name is Patryk and I've been dropshipping for 2+ years now! Here is an example of a return policy from Brummell: Both will revert the order status, but if you choose the manual refund option, you have to do the refund process by yourself or through your payment gateway dashboard. Returns and Refunds. Will you accept a return if the package is opened? [WEBSITENAME] will happily accept returns due to change of mind as long as the request is received by us within 30 days of you receiving the item. How much does it cost to dropship on AliExpress? You should aim to make your potential customers decisional process easier and encourage them to buy from your website rather than from a competitors. You can see the templates on the settings page under the templates tab. If youre starting a dropshipping business with no money, its easy to find products to sell on AliExpress with zero startup costs. The customer makes their purchase directly on an online store, the supplier simply fulfills the order, usually in unbranded packaging. Doing that might increase your sales, but it will also increase your return rate. 3. Buy Any 2 Dropship Stores. The next reason for high refund rates is products that arrive damaged or defective. Your best bet is to have a Covid-19 shipping policy in place. While it isnt perfect, Ive developed a list of criteria for choosing a product. I also recommend reading this article, its long but will explain you everything related to starting your own dropshipping store. It's as simple as listing a product for sale on your website and sending an email to your supplier to ship the item on your behalf whenever you get an order. If you provide multiple shipping options, provide a chart that lists out all of those options. Adding products to your store may seem like an easier task than choosing products and suppliers. 2018-2023 Do Dropshipping. You should include a link to your detailed return policy for transparency. Now that you know what to include in a shipping policy, heres a template that you can use to create your own shipping policy. To avoid that, you could try one of these two things: Your first option to keep your customer loyalty and integrity as a dropshipping store is to send the product back for free. Also, DSers can be a dashboard for your AliExpress dropshipping business, allowing you to track all your orders and monitor the status of deliveries. Using Etsy, store owners can manage and exceed their clients, Most eCommerce businesses outsource order management to experts or use OMS software to automate and make the order management process efficient. These are the options we offer to our clients: International orders are subject to customs charges as they enter your country. A dropshipping shipping policy is a page on your store that informs your customer about shipping methods, shipping costs, and delivery times. Dropified - Import items from AliExpress, eBay, and over 80 other product marketplaces. All in all, WooCommerce refunds are easy to set up and process. Explain step by step what your customer needs to do if they want to submit a refund request and send the product back. They can often sell generic, niche products without having to pay for manufacturing, only facilitating customer orders online. 5. Growing your AliExpress dropshipping business, Start your dropshipping business with Dsers, How Does Amazon Dropshipping Work? Packed or still unpacked? The dropshipping return and refund policy should be written in plain words, include every necessary point, and cover every imaginable scenario. This template is intended to be used as a general structure to help merchants set up their shipping policy. And dont forget to take a look at our Return Policy template here as well. Yes. Its 100% free to dropship through AliExpress. That can be a common concern, especially for dropshippers who sell clothing or jewelry. It lets you grow without worrying about having to manually order dozens (or more) of products on AliExpress. Notifications are sent out immediately via email after the package is ready for shipment. Try Shopify free for 3 days, no credit cardrequired. Another reason customers might submit a refund request is the long shipping and delivery times. What is Dropshipping? Print on demand ensures that no inventory is lost and profits maximized. What are the benefits of dropshipping on AliExpress? Selling dropshipping products with high return rates can negatively affect any business. Even though all your instincts scream that thats a bad idea, its the best way to avoid return requests and refunds. Type above and press Enter to search. Trustworthy suppliers and warehouses close to your customers can help you prevent this issue. AliExpress Sellers (Suppliers) offer shipping to over 200 countries; In todays competitive online marketplace, you may wish to set a general flat-rate for your customers and assume the difference in costs, which will likely average out at the end of the year. As soon as a customer asks for a return, you must act fast and create a return request at your suppliers store. You should create a section on your website that is dedicated to shipping and returns and it should be easy to find. AliExpress supplier price $70 $5 $100 $200 $300 Your margin 120% 10% 100% 200% 300% Amount of sales per month 400 0 250 500 750 Your monthly profit: US $ 35,840* *Plus AliExpress cashback 8% AliExpress cashback depends on the product category, country, Clothing is definitely the number one niche with the highest return rate 25%, while shoes have a 15% return rate. Doing this will save you a lot of headaches by preventing the most common support mail (in most cases): Where is my order?. Your email address will not be published. This dropshipping return and refund policy should be an essential page of any dropshipping or eCommerce store since it creates trust and adds a layer of safety for your customers. Im glad to hear that you found the article helpful! While starting a dropshipping business is a great way to launch an ecommerce business from scratch, digging deep through the web to find a reliable supplier can be tough. Remember to draw inspiration from the dropshipping shipping policies of successful online businesses to ensure your shipping policy is all-encompassing. Once we receive the package, the refund will be processed and you will receive the full value of the product as a refund. So, let your customers see all those happy customers and reap the benefits of user-generated content. In other words, the online store owner never has the actual physical products that it sells in hand. The big difference is that theres more competition than in previous years. How does AliExpress dropshipping work? The technical storage or access that is used exclusively for anonymous statistical purposes. While AliExpress may position itself as an online retailer, most sellers on AliExpress understand that a large number of their customers are resellers and are much more interested in dropshipping. Most of the time, you cant do anything about it. For a more personalized experience, mention the duration it takes to ship to the more popular regions in your store. Read more: How Does Amazon Dropshipping Work? Summarize your return and refund policy in your shipping policy to make it easier for your customers to decide if they wish to shop with you or not. Unsure if youre capable of selling a certain product? If thats the case, then the return shipping address will have to be the one at your supplier in China. However, if youre working with multiple suppliers, simply have an email where customers can request a refund and get in touch with you. Lastly, dropshipping is as simple as buying a product from the site and inputting your customers address after receiving their order. There are several essential questions to ask your suppliers before writing your dropshipping return policy: By asking these questions in advance, before drafting your own return policy, youll learn your suppliers return policies and be able to match them to yours. Make sure to give your customer a realistic delivery time, so they will know what to expect. Make sure to clearly state any additional costs that might be associated with certain options. By doing this, your visitors will be able to find your shipping policy. Sadly, we are unable to ship your order to a [PO BOX] or to a [MILITARY ADDRESS], 5. Free and low-price shipping is increasingly being seen by customers as the standard norm of online shopping, rather than the generous luxury it once was. One of the best dropshipping tips I have: build relationships with the reliable suppliers. We are glad to hear that you found the article helpful . They simply view it as a risk of selling products to a retail market. Here are a few things I look for when selecting a product on AliExpress to dropship: Once you set up your Shopify store and have a product category and supplier in mind, its time to start adding products. AliDropship - Instant access to 50,000+ products that are bestsellers on AliExpress. What Dropshipping Products Have the Highest Return Rates? You are now able to create your own dropshipping shipping policy. One way wed recommend selling AliExpress dropshipping products on Amazon is: Once you set up DSers, you can also create Amazon listings out of existing products in your store or create offers for existing Amazon products if youre already selling on the platform. You can start your AliExpress dropshipping business as well using affiliate programs (AliExpress Portal or Admitad). Earlier we spoke about how a business' return policy is essential for allowing customers to shop in confidence. In that case, say that you will be able to locate the package and verify if it is still in transit. Do Dropshipping is supported by our participation in affiliate programs. Upon the acquirement of the package containing the products for the warranty claim, we will process your warranty claim within 7 days. If youre lucky enough to find a supplier that accepts free returns from your customers countries, keep them, and youre good to go! Start selling the right products to the customer base that you know best. After deciding what to include and present on your dropshipping shipping policy, create a draft and review it. Thats not the most useful option when dropshipping with AliExpress since the buyer will typically unpack and open the package, which means theyll break the seals. Link back to the main post on this here for more clarification. Ive found most of the suppliers on AliExpress use WeChat or WhatsApp. Shipping Methods, Costs, and Delivery Times. State whether you offer your customers a tracking number and how they should use it when they want to confirm order status. Competitor marketplaces like Doba and Worldwide Brands charge monthly fees to access their suppliers. Simply navigate to Online Store -> Pages, and click on Add Page. How does it work? For the final step, head over to Online Store -> Navigation, to add your new shipping policy to your footer menu and/or other menus! These are all major things to straighten out on your return policy page. Funny Bed Life Store. Dont be scared to use it; its free! We can contact the shipping company to investigate the issue. Your customers need to know this before they place an order, as most people are used to the extra-fast shipping times of Amazon and the likes. This helps customers decide whether to proceed with a purchase. #: Use tables and other formatting options to underpin important information, like shipping prices and timelines. However, informing your customers upfront can make them aware of this before deciding to purchase. 6. Usually, a 14-day money-back guarantee with no questions asked is the norm in Europe. If your customer is simply not happy with the product, its usually a matter of expectationswhat they received wasnt what they expected. You can find the Legal section by going to Settings -> Legal. Start a free trial and enjoy 3 months of Shopify for $1/month on select plans. You should also indicate that those are at the sole responsibility of the customer, as it can be hard for a business to calculate or estimate those costs, which can be significant depending on the destination country.