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#wsite-content h2.wsite-product-title {} Thank you for posting your comments. .wsite-image div, .wsite-caption {font-weight: bold !important;text-transform: none !important;} I was very impressed with my online experience and my phone experience when I rang Staysure to book my travel insurance. Quick and efficient service, very knowledgeable of medical conditions.Thank you. Warm regards,Ross. Have a fantastic holiday. As soon as claim went in was rejected as i had not cancelled the whole trip and someone had taken my place. .wsite-elements.wsite-footer h2, .wsite-elements.wsite-footer .product-long .product-title, .wsite-elements.wsite-footer .product-large .product-title, .wsite-elements.wsite-footer .product-small .product-title{font-size:14px !important;} Jo Phelps You may change your settings at any time or accept the default settings. I received compassionate leave for the funeral and was told to use my holiday for any other days I needed to grieve. If you want to claim on your policy you should contact the Your agent was fine, but your system baffles me. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Lack of progression I would say but good vibes. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) div.paragraph, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) p, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-block .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-description, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .wsite-form-field label, #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} I have not received my email confirmation, I didn't receive my documents in the post. Staysure would not reimburse these costs until probate had been completed and they had received a sealed certificate, even though it was clear what had happened and it was my money that I was claiming back. I have arranged for Customer Experience Agent, Lorraine to contact you to discuss your comments further. You can get award-winning travel insurance, with no upper age limit and well cover most pre-existing medical conditions. Customer Service Representative interview process at Staysure. 24 hour Medical Emergency Support To ensure we are consistent in providing our customers with quality service, we may record your telephone call. Friday 30 December: 8:30am 8pm, Within the USA and Canada: On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Staysure take all feedback relating to our products and services seriously. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Also I was told inaccurate information about my first request. Consumer guides, newsletters, surveys and more! If you need to cancel your policy please click here. We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Thank you for taking the time to post your feedback, its great to hear that you enjoyed your time with us and particularly the great people that work here and the reward package on offer. achieve performance targets across their product portfolio. Europe, S.L., Agencia de Seguros Exclusiva, an Exclusive Agent of ERGO Seguros de Viaje, (Registered Get started with your Free Employer Profile. If the complaint can't be resolved within 3 working days, a Final Resolution Letter will be issued within 8 weeks. var STATIC_BASE = '//cdn1.editmysite.com/'; Replies to negative reviews in < 24 hours. your insurance policy. .wsite-elements.wsite-footer div.paragraph, .wsite-elements.wsite-footer p, .wsite-elements.wsite-footer .product-block .product-title, .wsite-elements.wsite-footer .product-description, .wsite-elements.wsite-footer .wsite-form-field label, .wsite-elements.wsite-footer .wsite-form-field label{font-size:14px !important;} We ensure we give an honest account of our business and the role, detailing its challenges along with the many benefits, so individuals can make an informed decision when choosing to join us. Thanks for your feedback. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Overall experience. Simply go to the My Insurance section and choose which policy youd like to email to yourself. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. .wsite-button-inner {text-transform: none !important;} This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. Were available during the following times: You never know if the training team/management are telling you the truth or lying to you. "560799075470977588", Thank you. To ensure we are consistent in providing our customers with quality service, we may record your telephone call. I know you have to make money but not to sure if the way you do it is ethical, Dear Mr SattinThank you for taking the time to leave a review.Staysure take all feedback relating to our products and services seriously. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk | 10,007 of 10,328 Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 250,728 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total Filter Sort: Most recent This employer has claimed their Employer Profile and is engaged in the Glassdoor community. I started at Staysure as a sales agent nearly 6 years ago. Chased and chased and chased to pay. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Customer Services Manager, With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Staysure. Having problems? Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. Glassdoor has 114 Staysure reviews submitted anonymously by Staysure employees. A free inside look at company reviews and salaries posted anonymously by employees. Staysure spent 5 months trying to dismiss the claim on the grounds of a pre-existing condition requesting medical history 6 months prior to taking the insurance out. It goes against our guidelines to offer incentives for reviews. He basically sold me the policy as I was going to look elsewhere, Dear Welsh,Thank you for your 5 star review. Have you been complained about? I should have asked for the policy to be posted to me. Check out what 241,874 people have written so far, and share your own experience. I interviewed at Staysure (London, England) in Jun 2022. Lied about days being off when I put my mental health to the side to try and work and overall team leaders are horrible people towards employees. .wsite-footer blockquote {} They have made a bad situations 10 times worse. Could not be happier with policy and service, Dear Clive Thorneloe,Thank you for your 5 star review. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. .wsite-not-footer blockquote {font-family:"Georgia" !important;font-style:italic !important;} longer working hour, monotony work, short holidays. I wanted to save a quotation but to do so had to create an account, then was not allowed to use the account until I had verified/activated it. My mum had a fall abroad and broke her neck. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We are remunerated by commission for the arrangement, service and renewal of #wsite-content div.paragraph, #wsite-content p, #wsite-content .product-block .product-title, #wsite-content .product-description, #wsite-content .wsite-form-field label, #wsite-content .wsite-form-field label, .blog-sidebar div.paragraph, .blog-sidebar p, .blog-sidebar .wsite-form-field label, .blog-sidebar .wsite-form-field label {} Thank you. Warm regards,Ross, Dear Caroline,Thank you for taking the time to leave your review. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. (function(){_W.setup_rpc({"url":"\/ajax\/api\/JsonRPC\/CustomerAccounts\/","actions":{"CustomerAccounts":[{"name":"login","len":2,"multiple":false,"standalone":false},{"name":"logout","len":0,"multiple":false,"standalone":false},{"name":"getSessionDetails","len":0,"multiple":false,"standalone":false},{"name":"getAccountDetails","len":0,"multiple":false,"standalone":false},{"name":"getOrders","len":0,"multiple":false,"standalone":false},{"name":"register","len":4,"multiple":false,"standalone":false},{"name":"emailExists","len":1,"multiple":false,"standalone":false},{"name":"passwordReset","len":1,"multiple":false,"standalone":false},{"name":"passwordUpdate","len":3,"multiple":false,"standalone":false},{"name":"validateSession","len":1,"multiple":false,"standalone":false}]},"namespace":"_W.CustomerAccounts.RPC"}); Well always be on hand with guidance and support to help you get the results youre looking for. But your website/automation are pretty poor, so only 3 stars. a:link, Northampton, NN4 7YB. #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {color:#000 !important;} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. We have pre-existing conditions, and the agent carefully went through all these and gave suitable advice.Happy to travel with the Staysure policy behind us. Unhappy with your Staysure experience? Warm regards,Ross, I have had holiday insurance with you for a couple of years. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. You need to sharpen up the verification/activation mechanism. No support from customer service managers. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. Britannia House, } and make your voice heard. Know your worth dont let money make you settle in a job who doesnt care about you. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { Not a good experience. Handful of friends made at Staysure. Have a fantastic holiday. You will receive a written acknowledgement within 5 days of raising your complaint. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. | Read 199,981-200,000 Reviews out of 200,383 . Average Interview. You may raise your complaint to the Financial Ombudsman Service when a Summary Resolution Letter or Final Resolution Letter has been issued, if youre not satisfied with how your complaint has been handled. A company who has to bang on about diversity isnt a diverse company. Staysure subsequenly were not so accomodating in swaping names, and told me i had to pay seperatly for new person despite me saying that i had no interest in claiming if i could do. .wsite-headline-paragraph,.wsite-header-section .paragraph {font-size:20px !important;} Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. If you are travelling within this period, please let us know and we will mark your complaint as a priority to deal with urgently. My Staysure Access your policy documents Update traveller details Renew your policy with ease Manage payment options Create your My Staysure account, or login here. We have an exciting new initiative that will launch next year which reflects the feedback weve received so far. .wsite-phone {} Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Staysure Expat, .blog-header h2 a {} I got an online quote and with no warning it increased in 1 minute by about 40. A very unfair company. I needed cover to start from today so as to cover me for any monies I pay before we leave and as far as I could tell that had to be on the single trip quote. right: 0 !important; If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I was able to buy the policy only by starting afresh with a new email address and not creating an account. .wsite-menu a {font-style:normal !important;letter-spacing: 0px !important;} Despite having twice being assessed by a Dr designated Unfit to Fly due to the high risk of anothers fall ( which would result in her being paralyzed) Staysure insisted that she be repatriated or they would cancel coverage. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. I was referred by my stepson to take the cover, and was told i will get 20% or MS voucher. If you haven't received a Final Resolution Letter after raising a complaint within 8 weeks, please contact Staysure. .wslide-caption-text {} The calls are non stop , its very busy and mentally exhausting . document.documentElement.initCustomerAccountsModels++ } - Calling from outside the UK: 0044 1604 210 845 Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. .wslide-caption-text {} '', } David the Staysure agent explained and guided us through the Health Check requirements as my partner is on a NHS waiting list for a minor operation.The travel policy he recommended saved us more than 30% on the equivalent travel policy available through our holiday travel agent. This was done because they said I owed them holiday which they asked me to take as compassionate leave. Were available during the following times: Warm regards,Katie, Have not had to claim yet so experience limited but arranging insurance was easy and efficient, Dear Keith Bardon,Thank you for taking the time to leave your review.We are pleased that you found the service efficient and easy.Thank you for choosing Staysure.Warm RegardsJae. //--> The advisor was very helpful and explained the various options available. To provide better customer service, your calls may be recorded and monitored for quality and compliance purposes. Grandchildren did not have to suffer for me. Absolute despicable bunch of cowboys. good prices, easy to use website and when there was a small glitch about me getting my documents it was quickly sorted out. We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. Find out more about Staysure and get your travel insurance quote today 2023 Trustpilot, Inc. All rights reserved. But the actual service once connected to an agent was excellent. We have up to 8 weeks to investigate and respond to a complaint, however we aim to contact you a lot sooner. 11 Staysure reviews. Offer comprehensive training to fullfill the role. Started online, then had to ring them.Got quote from phone call but to be sure not a good time paid but informed bloke I was not happy as a previous letter had quoted much less.Then I got quote from the online information which was lot less than the phone call one which I had already paid for.When I tried to ask for explanation got nowhere.Complaint in but not holding my breath.Both quotes have disappeared from my mail inbox .interesting. We are investigating your comments and will contact you shortly. When is a time you've been in a difficult situation and how did you solve it? Registered ofce: First Floor, Grand Ocean Plaza, Ocean Village, Gibraltar. I had to pay for the repatriation and all additional costs there and then myself, this was thousands. New management pushing all good long lasting staff out. "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Good salary and get bonus if you are lucky, Hard to find a team leader to help you during the call even the customer escalate. Send your complaints and reviews - and we'll publish the best, and worst! Many thanks. A good clear line, too, with no annoying background noise! #wsite-title {font-size:36px !important;} However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Thank you for choosing Staysure. They have no intention of paying out any claimit's your fault unless you are prepared to spend 6 months+ to prove otherwise. We hope this will continue to inform and provide insight to our employees on the decisions we make. Staysure Customer Service Representative yearly salaries in the United Kingdom Salary estimated from 11 employees, users, and past and present job advertisements on Indeed in the past 36 months. } else if(document.documentElement.initCustomerAccountsModels === 0){ Even though you can earn a lot with the bonus, the bonus system is unfair. We were devastated as grandchildren had been couting the days down. As it only covered Europe and I am going to visit my daughter in Kenya I needed to have a new policy. Have a fantastic holiday. It left me feeling nervous whether Ive done enough to declare everything. Do you agree with Staysure Travel Insurance's 4-star rating? Application. My mother sadly passed away on the 22nd July, her claim on a paltry 500 policy with 85 excess was dismissed. com_currentSite = "952359298347476581"; 2 Staysure Customer Service interview questions and 2 interview reviews. Prepare yourself for your Customer Service Representative interview at Staysure by browsing Interview questions and processes from real candidates. However, there may be postal delays in your area so please allow for this also.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. excellent value Date of experience:May 26, 2016 Reply from Staysure Travel Insurance May 27, 2016 Dear Mrs Cleasby, Thank you for taking the time to leave a review. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,226 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website 1-star Sort: Most relevant MT Mr Thomas Reynolds 6 reviews GB We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Verification can help ensure real people write reviews about real companies. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} - Sunday: 10am - 4pm. But I am still waiting for the activation email. I will definitely forward your comments to the relevant department to see what can be done for future improvements.Thank you for your feedback and for choosing Staysure.Kind regardsPoppy. Staysure is a trading name of TICORP Limited. Dear Philip Weston,Thank you for your 5 star review.We are so pleased to hear that you are happy with the service.Thank you for choosing Staysure. . Find out how we combat fake reviews. TICORP Limited is authorised and regulated by the Gibraltar Financial Services Commission and trades into the UK on a freedom of services basis, Financial Conduct Authority FRN 663617.Staysure Travel Insurance is administered by Howserv Limited which is registered in England and Wales number 03882026. Sunday 25 December: Closed I used to use other companies but I am so grateful to my friend that recommend this fantastic travel insurance company. We receive a lot of positive feedback on our great team culture whether our people work in the office or remotely. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Policy purchased, but I am not happy. Will look around for my next policy. 3-5 Rushmills Business Park, See if we've answered your question in our Covid Help Centre . Last updated: 16 November 2020 Create your My Staysure account, or login here. - Monday - Friday: 8.30am - 8pm The initial purchase was fine. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Here are 8 tips for writing great reviews. We are remunerated by commission for the arrangement, service and renewal of - Saturday: 9am - 5:30pm I could put it down racism but overall they are just a horrible company who treat people bad. {"hasCustomMembership":true,"hasCustomMinicart":true} Bedford Road, Warm regards,Vicki, Why not be upfront and tell people they can get it cheaper, no consideration on grades of cancers, I am low grade will take 10 to 20 years to affect me so why one size fits all, it is so wrong. Very friendly, nice people to deal with. Thanks for your feedback. We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. The policy was made clear and in a short time, queries on both sides being cleared up, we had a travel policy.Very soon after that our Certificate and policy were sent to us via email and we are all set. They wouldnt provide us with any details about the repatriation other than a pick up time. Howserv Limited is authorised and regulated by the Financial Conduct Authority FRN 599282. Kind regardsSophie. The call centre dont have enough medical knowledge to assist. Thank you for posting your feedback and for recognising we have fantastic people in the business. The message appeared at the end when i have already purchased the insurance.The message should show at the beginning instead after payment. .wsite-not-footer blockquote {font-size:22px !important;line-height:31px !important;} The HR Team. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. These can take up to 7 working days to get to you. Dear Geoffrey Brooks,Thank you for your 5 star review. No progression here unless your good friends with the senior management. Resolver can help you send your complaints to Staysure. Thank you for posting a comment. _W.storeName = null; Get in touch with us if youd like to make multiple changes to your policy. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} A nice change from the hassled feeling I often feel when dealing with call centres. We use dedicated people and clever technology to safeguard our platform. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Saturday: 9am 5:30pm .wsite-button-large .wsite-button-inner {font-size:14px !important;} Seemed silly, but so be it, or so i thought. Dear Denis Kumm,Thank you for your 5 star review. n 71 Edifcio D 2 Dt, Queluz de Baixo Staysure Travel Insurance is arranged by TICORP Limited which is registered in Gibraltar company number 111526. Didnt have to wait very long to be answered. a:visited, Thank you for your positive comments regarding our training team. font-family: "Open Sans" !important; Wishing you all the best for the future. .wsite-image div, .wsite-caption {font-size:18px !important;}