I would answer YES to the questions "Do you accept the response from the business?" I called the company and they informed me that they do not have in person tech support and they tried to guide me on how to fix it on my own w a bunch of videos off of youtube, not caring one bit that it was still under warranty (says 3 years on amazon site) and that not everyone has the tools needed to take apart this bike to troubleshoot and fix it. So disappointed and upset with this company. I did not pursue it because a friend gave me her Sunny Magnetic Rowing Machine which she purchased on November 2,2020 through Amazon for a total cost of $265.63. 6 Month Warranty, SuperMats Made in U.S.A. for Indoor Cycles Recumbent Bikes Upright Exercise Bikes and Steppers, YBEKI SPD Pedals - Hybrid Pedal with Toe Clip and Straps, Suitable for Spin Bike, Indoor Exercise Bikes and All Indoor Bike with 9/16" axles. It is unfair and dishonest to sell items to consumers you know may or may not function correctly. Thread the hex nut on the backside of the pedal arm. Price and other details may vary based on product size and color. As one of the few factories in China that only focuses on the production of spinning bikes,the annual output of YESOUL is 500,000 units, and the annual output will exceed 1 million units in the future.From research and development, design, production,quality control, etc. Bike Tools & Accessories. Start your search for exercise parts at Sears Parts Direct. bike sunny fitness health exercise handlebars sf fan resistance zephyr unlimited adjustable air zoom walmart b1423 sunny fitness health bike belt drive cycling indoor sf bikes zoom walmart min I want a replacement with no charge to me for shipping or a full refund. I could not believe that a customers word, disappointment with their product and desire for a reasonable resolution had fallen on deaf ears and am appalled that a customer would have to go to these lengths to seek a resolution. BBB Business Profiles are subject to change at any time. Then, around the holidays, it broke down. Terms It shipped to me from Target so why can't I ship it back to them? I haven't been able to find them online. I do not have the means to take a bulk large piece of equipment 60 miles from my home to be diagnosed. I ordered a Sunny rowing machine from Wal-Mart online, which I received on 2/25/22. I work at four different corporate fitness centers and will be sure to make it clear what I think of this company. As it stands it is pretty much like putting the cart before the horse. If you are in need of exercise bike parts, it is a simple process to find what you need and place an order online. In that condition the bike is completely useless to me. sf sunny evolution pro pedals cycling fitness indoor bike health factor cage toe regular mm As one of the few factories in China that only focuses on the production of spinning bikes,the annual output of YESOUL is 500,000 units, and the annual output will exceed 1 million units in the future. Well guide you through the process. It's new! exercise resistance quiet magnetic sf sunny surface belt desk fitness bike health (The consumer indicated he/she DID NOT accept the response from the business.) bike health sunny fitness recumbent magnetic pink exercise bikes den ****** (Sunny Health & Fitness) Jun 14, 2022, 5:21 PM PDT Hello ****, We have reviewed the details with our Management team, we apologize for the delayed responses, our warranty requires that we have video documentation of any damages or defects on the models so we determine how we may determine the next steps. * would expect an item to last for the amount of money * paid. Since I've bought the bike I have had nothing but problems. But once I sent the photo showing the issue, they simply stopped replying to me. I reached back out and they refuse to answer me. I purchased a spin bike from this company May of 2020. bike sunny b901 sf cycling indoor pro together fitness spin instructions health exercise bikes (The consumer indicated he/she DID NOT accept the response from the business.) Once part is received and confirmed correct, I will close this complaint out as fulfilled. How to make the time spent exercising fun! Please note we have attempted the refund process and were not successful due to the chargeback that has been submitted by your financial institution. If you dont like the pedals that came with your spin-type cycling bike you can get high performance pedal sets with industrial grade bearings. We have reviewed the details of this claim and will contact the customer to address the next steps. I need the manufacturer to have some integrity and return to me the amount I paid for their non functioning equipment. I went into the hospital and didn't open it until the 5th day after being released from the hospital. Provided pictures and receipt. We have reviewed the details of the claim and will contact the customer further to clarify how we can further assist our customer. sunny health and fitness spin bike replacement parts. This specific model requires a 16 mm bolt pedal for replacement. I contacted the consumer division of Sunny and they asked me to take photos which I did and sent to them. We have contacted the customer via email. The response was to offer to send me a replacement part for one rowing machine if I paid for the part and shipping. Customer support asked me several times for the part number, which * didn't know, and with them working at the company, they should know their products. sf your Facebook account, or anywhere that someone would find this page valuable. We have confirmed that no refunds can be issued while the investigation is on going on, this chargeback investigation may take up to 75 days to conclude, unfortunately we will review the refund as soon as July 27, 2022. b1423 belt They will accommodate toe clips and straps, as well all SPD-type shoes and cleats. sunny fitness health foot caged pedals Why and how to choose wholesale treadmills? I am a spin instructor and have been teaching online (and continue to do so). hausfeld sunny e3607 2hp bt ruban scie bandsaw saws courroie rikon I want the refunds which I would use towards purchasing a better designed and constucted rowing machine. b1002 Our commercial-grade equipment is made with modern designs and techniques for effective fitness gains. All of them are the top level of China's spinning bike factory. Lastly, we may further assist with the other model mentioned as soon as we have on file the requested information. I received it on Wednesday July 6, 2022. Best Regards, ******************************************************************************************** Previously this is (below) the first acknowledgement that "Sunny Health and Fitness" intended to refund my transaction with them. We have reviewed the details with our management team and have confirmed the refund will be processed through the original vendor for this purchase. The pedal is arguably the most critical part on a stationary bike; a bike isn't much good without functioning pedals! b1423 They told me that I only had a 15 day period to return the item, however, I could approach the manufacturer for any warranty issues or full refund. I contacted ***** to get the extra parts and they have told me that they do not have them but that I could search online to find them. To achieve the desired training effect, Yesoul currently has a Chinese and English version of the app, with operation interfaces in English, German, Spanish, Russian, etc. All of them are the top level of China's spinning bike factory. Thank you. It was determined by Sunny that the steel used for the middle axle broke and there is no way to repair or replace. Communicated with ****** from the technical team at Sunny for my request #****** who seemed to be very helpful. Tried several times to get a resolution to receive a part needed on an elliptical * purchased barely a year ago. If you are in the market for a new exercise bike saddle, they can range from $20 to $60 on average. Note that complaint text that is displayed might not represent all complaints filed with BBB some consumers may elect to not publish the details of their complaints, some complaints may not meet BBBs standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. The bike is faulty and I believe they are aware and don't care. felt bike sunny flywheel fitness indoor health resistance pad brake lbs kg cycle chain drive feutre rsistance spin Both sites will provide diagrams with each part separated and identified. Use the spanner to rotate the interior pedal bolt clockwise. bike sunny fitness health cycling indoor pro handle pulse cadence sf cycling capacity monitor sensor rate indoor bike weight drive magnetic sunny belt rear fitness health I then proceeded to contact Sunny Health and Fitness (no walk in the park trying to get them on the phone), after several failed attempts I was finally able to reach someone via email and explained the issue. YESOUL, A specialized manufacturer and supplier of indoor cycling bike in china , With many years of OEM product production experience, a strong technical research and development team, with a variety of uniquely designed indoor bike styles. Comfortable Bike Saddle Mountain Bicycle Seat. sf sunny fitness health bike cycling indoor commercial Why should consumers be expected to repair new equipment that hasn't ever been used before? Its also built to last, even with hundreds of uses each day. When I attempted to assemble the machine, there was a threading defect on one of the parts that would not allow a bolt to be screwed in beyond a couple of mm. It is evident that the flywheels break very easily. We have reviewed the details at length and have contacted the customer to offer an alternative solution. if the refund they promised had been processed. Meanwhile, we have a broken spinbike that we paid over $400 for that we do not have the ability to fix, and cannot get help from the company that sold it to us. bike fitness sunny monitor cycling indoor drive pulse cadence capacity sensor rate weight sf magnetic belt rear health bikes handlebars Use an adjustable wrench to rotate the hex nut on the backside of the pedal arm clockwise until loose. I have had to replace the pedals three times and the clips half a dozen times. So I reached out to Sunny and Competitor's Outlet. No resolution, just "sorry for the inconvenience." It was easy enough to assemble, rode the bike everyday for one hour and it worked great. sunny pro b901 sf bike cycling fitness health indoor parts brakes bikes Top subscription boxes right to your door, 1996-2022, Amazon.com, Inc. or its affiliates. We have reviewed the details of the claim and have requested additional information to determine the next steps. I am willing to go to court if necessary to ensure return of my money spent and dissolve of any consumer relationship with this company. bike health sunny fitness recumbent magnetic pink exercise bikes den Shop products from small business brands sold in Amazons store. The factory of YESOUL smart spinning bike is located in Quanzhou, China. pro sunny b901 sf bike cycling fitness indoor health Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. I want a refund of the machines and will accept nothing less. Accessibility, How to Fix a Cross Thread or Stripped Hole in Aluminum, York University, Team N-21, O'Regan Winter 2022. I am ending my relationship with them and requesting return of the $551 I paid for their broken equipment. sunny fitness health bike belt drive cycling indoor sf bikes zoom walmart min This seemed a little unusual considering the item was purchased Brand New unassembled, so I reached out to Curacao. trainer elliptical ricambio cinghia flywheel Our factory is in Quanzhou, Fujian,Chinanot far from Xiamen International Airport You are welcome to visit at any time, Yes, we can provide samples for your inspection, the sample fee will be refunded after bulk ordering, We provide one-year quality assurance and 2% FOC spare parts for after-sales service, The factory of YESOUL smart spinning bike is located in Quanzhou, China. Through YESOUL Sports App, you can enjoy beautiful scenery of China, Japan, New Zealand and Canada at home. exercise resistance quiet magnetic sf sunny surface belt desk fitness bike health BBB Business Profiles may not be reproduced for sales or promotional purposes. BBB is here to help. You can also add calorie and mileage counters, heart rate monitors, seat gel covers, bookracks, new handlebars, equipment mats, chain lubricant, repair tools, and much more. Would be nice if they refunded and handled broken items better! We have reviewed the details with our Management team and we, unfortunately, cannot process the request for a refund as we did not collect the funds for this purchase. Use the adjustable wrench to fasten the hex nut by rotating counter-clockwise. International Association of Better Business Bureaus. For obvious reasons, I do not want to purchase anymore exercise equipment from Sunny. If the pedal breaks, it can cause severe damage or injury to the user. They are con artists selling defective products and then gaslighting you. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. The flywheels of two different rowing machines were so broken that they literally disintegrated in powder and chips after less than a year.