All our towels that have recycled elements have been created with post-consumer plastic, that meets the Global Recycled Standards, with appropriate certification. We use dedicated people and clever technology to safeguard our platform. We don't currently offer gift messages on any of our orders, but we're working on it! They ensure all factories we work with have up to date ethical audits to maintain working standards. Love this shop and the experience was fab, What a fantastic product orderd large towel so light weight no more heavy wet Sandy towels to carry of beach.also large enough to cover a sun loungers.cant wait to use in my holiday to Greece.and best of all will only take a very small space in suitcase.. The next day I got an email from Vincent. Corporate Partners - If you're interested in joining our Corporate Program and offering a subsidized Membership to members of your organization, please contact baywheelsforbusiness@lyft.com. Opt in to our newsletter and be the first to hear about new arrivals, exclusive offers and receive a 15% off code for your first order of 2 or more items, 2022 Dock & Bay US They do indeed! Our aim is to get your order processed and dispatched within one business day. Had to contact customer services due to a slight issue with my order. Live chat available in some stores during most business hours. Ordered a beach towel and gym cooling towel. And the best is yet to come as we continue to push to become bigger and better than ever before. I originally purchased one towel as an experiment, my wife loved it and due to this I purchased two more extra large striped ones. We advise to wash your Dock & Bay products a few times before using them on Vinyl, eg. Just send an e-mail over to sales@dockandbay.com with as many details as you can think of and our team will get back to you as soon as we can. By using our site you're agreeing with our Privacy Policy. Learn about Trustpilots review process. Shipping, taxes, and discounts codes calculated at checkout. But I was most impressed with the customer service. Please note that the customer will be responsible for any import fees and taxes when shipping internationally. If not, please let us know at help@dockandbay.com and we'll be happy to send the details through. I love this towel! We won't rest until everyone on this planet has dried themselves silly with one of our unique towels.Read More, Dock & Bays headquarters are in 8 Hutchins Way, Westford, Massachusetts, 01886, United States, Dock & Bays official website is www.dockandbay.com, Dock & Bay is in the industry of: Furniture, Retail, Join the world's top companies using Zoominfo. We are passionate about #doingourbit for the world we live in and reducing our environmental footprint wherever we can. Yes you can. Of course! Click here to find out more about our cooling sports towels. Thepouches are hand wash only and should not go in the washing machine. Hand wash your reusable face wipe after each use with warm soapy water. Contacted Dock and Bay customer care, received a very speedy response and the delivery problem was resolved swiftly and efficiently by Pippy who kept me fully up to date along the way. That, coupled with a good stain lifting powder, should leave your towels sparkling. and they do. I love the colours and the practicality of them and best of all they're a nice material that actually dries you (not like some fast drying towels)! We always reply with 'usethe towel trust us, you will love it!' Excellent service. It is quick drying, so I just lay it spread out over the shower bar and I can pack it the next day to travel. I had a little trouble with a specific discount code working but that was very quickly and professionally resolved in no time! Our aim is to get your order processed and despatched within one business day. We post any vacancies on websites such as Indeed.com, LinkedIn and Milkround. If you would like to exchange your items for a different colour or size, we suggest placing a new order and returning your unwanted items to us for a full refund. Our Swim Shorts and Cooling Towels are made from 100% polyester. Item was meant to arrive in a timely manner however at the last moment before delivery to my address was shipped back to the warehouse for being damaged. Ive given five stars for two reasons, one the product is fantastic and exactly as described and secondly for brilliant customer service. The CS agents were super friendly, nice informal style but were totally on the ball. Planting 100,000 treesTo help reforestation efforts, we donated $100,000 to Conservation International for the Mastercard Priceless Planet Coalition. Launched in August 2015, Dock & Bay has grown up fast (something the founders never did). I've used these beach towels before and love them as they store easily, dry quickly and dry your body quickly too.My other point is that if you ever have any problems customer service is spot on! For example, a gift card purchased on our Australian website can only be redeemed on the Australian website. For any mistakes made, you can self-cancel your order within 30 minutes of placing your order. You can change your country by clicking on the flag at the top of the menu of our website! Verification can help ensure real people write reviews about real companies. We have successfully finished transitioning all of our products to be made from 100% recycled material. Our essential worker discount excludes sale items, gift cards and delivery costs. We have some very exciting things in store! We need your email address to verify that your review is genuine. In addition to an order for me which arrived in a few days, I ordered a gift for someone in the Netherlands. Approved retailers will be able to select TreviPay as a payment method when checking out on D&Bs online store, making large orders quick and eas, Fashion Wholesaler Dock & Bay (D&B) Partners with TreviPay to Offer Line of Credit to B2B Buyers. Absolutely nothing! Make sure that you have signed up to our mailing list (at the bottom of this page!) , Order 2x towels from here, I already have two but they're so great I wanted more! As of the beginning of 2021, all products are now made from 100% recycled material, with the exception of any clearance items which were made from the non-recycled material. Try them yourself! We like to treat our customers how we liketo be treated. They just dont work. Our student discount excludes sale items, gift cards and delivery costs. We promise to get this all sorted in no time and we'll do everything we can to turn your experience around! To make things easy for you - Dock & Bay will cover all import taxes and fees. Opt in to our newsletter and be the first to hear about new arrivals, exclusive offers and receive a 15% off code for your first order of 2 or more items, 2022 Dock & Bay US I use it at the beach as a beach blanket/towel, on planes as a blanket, at hotels as a replacement for scratchy hotel towels, and it's perfect for trips back and forth to the hotel pool. But dont worry, if you are coming back for more, simply generate a new code! Shipping, taxes, and discounts codes calculated at checkout. Don't mix your white shirt or dress with a colored towels (or colored anything), it can lead to tears! Unfortunately my towel was now out of stock. Recommend. All of our products are now made from 100% recycled materials, woohoo! I can see that one of our team members has created a discount code for you to use on your next order! Please notethat all personalization will be printed inupper case only. We will try to get your order through, or let you know when we will be up and running again! Eventually they sent me a replacement order which was at my door in just a few days. You can check out the product information section for each item to find out more about the material. Launched in August 2015, Dock & Bay has grown up fast (something the founders never did). Tap 'Unlock a bike' in the Lyft app to purchase a $3.49 Single Ride, then scan the QR code on the back of the bike. Shop our unique collections to choose your perfect beach, home, travel & fitness accessories. Ew. It doesn't take much room and will enhance every trip that you take! As a welcome, you'll receive a 15% off discount code by email for your first orderof two or more items! What's more every time I lent it to someone else for a few minutes they didn't want to give it back! Otherwise please fill out the form below and our team will get back to you as soon as we can. ;). 8 Hutchins Way, Westford, Massachusetts, 01886, United States, OVERLAND PARK, Kan.--(BUSINESS WIRE)--Global financial technology company TreviPay today announced that Dock & Bay (D&B), a sustainable wholesaler that started with a quick-drying beach towel and has expanded to a wide-range of lifestyle categories including camping, fitness and beauty, has joined TreviPays Payments and Invoicing Network. Would definitely recommend! They were very helpful and extremely friendly to deal with.I ordered an XL beach towel and matching hair wrap, which I have used over 1 weekend away so far. If you have placed the order on Amazon or purchased it in one of our retailers, please get in touch with them to arrange a replacement or refund. For more information and too see which towels can't yet be personalized please check out ourpersonalization page. Here are 8 tips for writing great reviews. We process orders almost immediately and most of the time cannot accept cancellations or changes to orders placed. If your product is less than perfect within the first 6 months of use (including rips, tears, discolouration, colour runs) then well get it replaced, free of charge. All of our Quick Dry towels and hair wraps can be personalized (not including charity collaborations)! Shipping, taxes, and discounts codes calculated at checkout. If youre not happy with your product or would like to exchange itwithin 30 days of purchasing,we're here to help. If you can't see thisthepop-up box when you enter our website, scroll down to the bottom of the website and on the right hand side you'll seewhere to enter your email address. All our products are made in China. They are beautiful and functional. We can provide co-branding and embroidery services for orders of minimum 200 units. We attached this to the back bar that raises and lowers the sun lounger each day, to store items, rather than need a big bag by the pool each day.All really positive and we will certainly try out some of the other towels in the range in the future. Our setsare only available to purchase as they are advertised on the website. Excellent to hear, Lynda! Plus they really do make lovely gifts the way they are packaged. Thank you Pippy! If youve noticed this just after placing your order, please get in touch with the team ASAP via our contact us page to see if were able to catch this before its embroidered. They are beautiful, so colourful & feel so lovely & soft. If you have any issues, you can contact GoCertify support on the Student Discount page. And the best is yet to come as we continue to push to become bigger and better than ever before. All of our gift cards are electronic and we don't have a physical version currently available. Thank you Dock & Bay if only all companys were as good as yours! Our teamwill do all they can to help solve this problem for you. Orders will be processed in USD. Now! Wont be re-ordering. Two blocks or two miles, bikes are a fun and affordable way to get around. When youre in the Bay Wheels service area, the icon will appear at the bottom of your Lyft app homescreen. It has always been a goal of ours to create products from something that would have otherwise been filling up landfills. Please ensure youre browsing on the correct webpage so we can offer you the best rates and stock availability for your region. They helped me reorder a new towel, for the original discounted price even though it was a more expensive one (as the one I originally ordered was no longer in stock) and reimbursed me for the unforeseen customs charge. ", "Stunning, I fell in love with this towel as soon as I saw it, I'm excited to use it when I go to Italy in a few days. The hair wrap worked really well, I use a normal towelling one for every day use and found this to be just as good. For any questions, please email sales@dockandbay.com and our team will be able to assist. ", "I have both adult and child version of the grey and white striped poncho. Please get in touch with us via the contact form so we can help you locate your nearest stockist! We LOVE that you're thinkingof choosing Dock & Bay for your gifting! Ok, not quite nothing, but they are all pretty similar! With our 12 month warranty, you don't have anything to lose. We offer USA wide shipping with USPS, UPS and Fedex. There was a bit of a glitch with miscommunication from the carrier which resulted in non delivery on the date given. You can also try washing the reusableface wipes at a higher heat with white stain remover powder to help with pigmented makeup stains. Please ensure that you have met the minimum requirements for the code and that you have entered it correctly in the discount box at checkout. We aim to get your order processed and dispatched within one business day. Leave this blank if you'd like to publish your review anonymously. Return your bike to any station and wait for the light to turn green on the dock so you know its locked. It's probably expensive for what it is but it really did work. Orders will be processed in USD. Would 100% recommend and use again. Bikes get you there faster but there are a few rules of the road to learn first. Simply enter your PO box address at the checkout as normal. Learn more on our. Get 25% off a Nutcase Helmet with code: BAYWHEELS25. Just need a holiday to go on now so I can use them. I always bring it with me when I am traveling. Any current offers will be shown on our website and social media when available. Absolutely! The Home Collection feels a little different to the rest - the bath towels and hair wraps are made from a waffle fabric to give them a little more weight and absorbency for the bathroom. Its sent straight over to their inbox for them to use on whatever they wish. Thank you! You'll be able to find out which ones these are in the clearance section by reading the product information section. We hold our products to the highest quality standards, because you deserve the very best. Please use our website to place your order quickly and easily. You will be refunded as soon as your return is received by our warehouse and you'll receive an email confirming your refund. Great towels, great service, pretty designs. Click here! We're so sorry to hear that you're not a fan of our hair wraps They're designed to be a gentler alternative to a towel & tame frizz too. Each unique code can only be redeemed once. Updating my earlier 3 star review; Ordered a bath towel and matching head turban. Opt in to our newsletter and be the first to hear about new arrivals, exclusive offers and receive a 15% off code for your first order of 2 or more items, 2022 Dock & Bay US Ordered a couple of towels and a hair wrap. All of our terrific towels are sand-free, they are quick drying, super-absorbent, they won't hold on to any nasty odours and they pack down into a cute compact pouch for travel. Well then refund you as soon as the return has been received. Very efficient and fast.. These are often done through both Sedex and Amfori BSCI. By using our site you're agreeing with our Privacy Policy. Please note, only one discount can be used per order. When I take the wrap off, my hairs still dripping wet. Absolutely great for us both to use after swimming in the local pool or for getting changed on the beach. Be sure to keep up to date with us! If you are looking to place a large order for an event, competition or family occasion, we insist you use once of these discount codes to sweeten the deal! Every product in each set will come packaged in its own pouch or gift box (depending on the products ordered). I hope that came through ok? Please note that it can take 3-5 working days for the refund to appear in your account and please contact your bank if you're having any issues with this. Bay Wheels stations and bikes are available throughout San Francisco, the East Bay, and San Jose so you're never far from your next ride! Your order will be shipped from our US warehouse in Wisconsin. Can't fault the customer service, responded in a timely manner, very friendly, will be shopping again. Simplytag us in your post on social media and use the hashtag #dockandbay so we can see your photos and stories. All of these towels (not to mention the Hair Wraps and Ponchos) feel super soft and smooth against the skin, and no, they don't feel like the microfibre cloths you might have in your cleaning cupboard. Were unable to provide free returns for unwanted items or incorrect selections so please choose carefully when shopping. Once your order is shipped, you will receive an email confirmation with a tracking code so you can follow your orderto it's new home. Another one was resent out which still hasnt arrived despite tracking information saying it was going to be delivered 14th April. Simplyselect the amount you would like to give, enter recipients email address, recipient's name and a little message and voila! and manufactured by our awesome team in China! Bay Wheels bikes and ebikes are now available on the Lyft app, starting at just $3.49 per ride. Using fabric softener will not destroy your towel the first time it is used, but over time, it can degrade the performance of your product, and we want it to last as long as possible for you! You can currently pay by credit or debit card (VISA, MasterCard and American Express are all accepted), or with PayPal. A beach essential! As part of her birthday present I wanted to buy her a funky xl beach towel and the tangle teazer set. They absolutely will! We do not tolerate any expletives or offensive language on personalized products and we have the right to refuse personalization and cancel the order at our discretion. Be sure to subscribe to our newsletter (at the bottom of this page) to be the first to find out. We are still a small team who are super busy providing you with the stripey goods, so unfortunately it isn't possible for them to process any orders placed by email or phone. We took our time to make sure that the recycled material performs in the exact same way - it is just as efficient and feels great against the skin. Please ensure that you have entered your email correctly. I could see from the DPD tracking that it got stuck at customs and sent back to the UK. That's great to hear! Help future customers by talking about customer service, price, delivery, returns & refunds. If you have any issues, you can contact GoCertify support on the Essential Worker Discount page. 2022 Trustpilot, Inc. All rights reserved. For more information, read our size guide on each product page. Look out for the 'help' icon. Low-income residents qualify for a discounted membership. You will then need to send this on to the recipient. ", "It\u2019s absolutely lovely, my kids trying to sneak it all the time! To find out what these are and for more information, please visit our Doing Our Bit page. Please refer to the shipping & returns page more information, and ensure that you're on the right website for your country. Gift Cards can only be used online via our website on the country page on which they were purchased and are not valid for use with any of our stockists or other websites such as Amazon. Don't worry, our Head of Customer Services is on the case and has contacted you. We offer all residents of the Bay Area an affordable, accessible, and fun new transportation option. Very pleased with the the hair wrap and Cabana Striped Towels - the colours look great on the website but are even nicer in reality! Do not bleach, or put near fire or hot implements. Dock & Bay | Makers of the best compact, sand free and quick-drying towels around. In the rare case you have an issue with delivery, please fill out the form on our contact us page. They tend to have quite a rough texture and feel horrible on any patches of dry skin. Fold up quite small and very useful indeed! ), compact for travel and easy to care for. *Coupon codes cannot be used in conjunction with other codes, only one at a time per purchase. Dock & Bay towels are packed full of features which are simply down to how they are made. These are lightweight, dry super quick, they\u2019re soft and look so cute! These towels are ideal for life on a boat compact and dry easily. Made an order and after a week of waiting for it to show up they cancelled my order. Our pouches are all made from 100% biodegradable cotton. Ultimately we cannot guarantee no staining as all makeupdiffers but this won'tchange the efficiency of the product. To pay with the gift card, please enter the number in the gift card box at checkout before payment (do not confuse this with the discount code box!). Mastercard | Metropolitan Transportation Commission. Brought matching ones for me and my husband. Terms and Conditions apply. For worldwide delivery options, see our global sites by changing the flag in the top right hand corner. thanks!". The delivery was so speedy, I got a notification that the order was on its way just hours after I ordered. I have also popped you an email with more information - Best wishes, Pippy. We're so sorry to hear this, that's not good! Small: 100x50cm, 250g and packs into a 20x11cm pouch, Large: 160x90cm, 380g and packs into a 26x15cm pouch, Extra Large: 200x90cm, 475g and packs into a 30x16cm pouch. Other 'quick dry' towels that we've used in the past haven't been so effective. We can't wait to hear from you! We also recommend not washing our stripy towels and block color towels in the same wash. Just to be on the safe side! Our magic cooling towels are infused with jade stone to keep you cool for up to 6hrs (even through those sweaty workouts!). The majority of our towels are made from 83% Polyester, 17% Polyamide. Please get in touch via our wholesale contact page and we will let you know where and when our upcoming trade shows are! Unfortunately, we are unable to accept returns on personalized products even due to mistakes so please be very careful! Cannot be used in conjunction with any other promotion or discount code. Our products are designed in-house in our London head office, by our lovely designer Vickie (with a lot of opinions from the rest of the team!) Contact Us: 8 Hutchins Way, Westford, MA, 01886 hello@dockandbay.com, For the best website experience, we use cookies to personalise content and analyse our site traffic. ", "Love these towels! They do feel a little strange when you first use them compared to a traditional towel, however you dont get that damp feeling on your body afterwards like a traditional towel. All of our products are now made from 100% recycled materials. Just to be safe, next time I need something shipped to NL I will follow their recommendation and go it from the European warehouse. As soon as you have purchased the gift card, it will be sent immediately to your email address. We ordered five beach towels for our holiday and they were brilliant!We were originally a bit nervous about how thin they are, however, this is actually one of the reasons we love the product having now tried them out.We went to the Greek Islands which were both very hot and windy and our towels worked a treat. Were unable to provide free returns for unwanted items and incorrect selections so please choose carefully when shopping. Orders will be processed in USD. I originally placed the order on April 5th and 17 days later I am still waiting for a well overdue present.. Hey Sophie, oh no! But dont worry, if you are coming back for more, simply generate a new code! Of course, if you have any questions, please get in touchvia our contact us page. The essentials for taking care of your Dock & Bay are: Cold machine wash (under 30 degrees). If your order total is more than the value of the gift card then you'll need to enter your preferred payment method to cover the additional cost. We won't rest until everyone on this planet has dried themselves silly with one of our unique towels. I kept happening to see this brand on TikTok and wanted to order something. Continually coming up with innovative, high quality, affordable and convenient products that our customers can't seem to get enough of - thanks by the way. Our gift cards are non-refundable and cannot be exchanged for another item or for cash. If the carrier charges you for import, please contact us with evidence of any charges paid and we will support you. We just provide the goods! Both are good quality and very soft. You will be contacted by email to verify your review. Anyone can write a Trustpilot review. The discount is valid for retail customers only, and does not apply for wholesale customers. Not able to absorb/retain enough water. ", "Recommended through the Facebook group for a Macmillan Mighty Hike. By recycling plastic which already exists, as opposed to creating new plastic to make items from synthetic materials, you do a whole load of good. Please note that a set is considered as one item as they are already discounted by 10% or more. Want to see why our hair towels are some of our best-selling products? If youre not happy with your product, well understand To request a return, please get in touch via our contact us pageto let us know why and well get back to you with all the information. This means that instead of the towels being woven from thread made of virgin (new) plastic, it is going to be made from recycled, post-consumer plastic. Quality issue with bath towel speedily and helpfully rectified to my complete satisfaction. Contact Us: 8 Hutchins Way, Westford, MA, 01886 hello@dockandbay.com, Reusable Makeup Removers Eucalyptus Green, For the best website experience, we use cookies to personalise content and analyse our site traffic. When the towel is new, we recommend that you follow the fold lines that are already in it, to use as a guide.