Rooms are elegant, if a bit subdued, done in neutral colors, with two-person whirlpools, furnished terraces, and Chi hair and bath products. Read on for more details.. That does help explain things a little one other thing I forgot to ask is safety at the airport both when we arrive and depart as there was some mention of risks there. If you buy something through our links, Oyster may earn an affiliate commission. You can check with your bank or different exchange places. Sarah, will you please send me the information on the private transfer? Sarah. Sarah, are you still not recommending Moon Palace? it looks like the nizuc rooms are quieter, but the kids stuff is closer to sunrise which do you think is better for kids that need some quiet? In fact I think travelers should put serious pressure on Palace (even boycott, write letters, leave notes like this one) imploring them to stop the practice. Cab or bus? Its also much cheaper if you book with us or online. The whole resort is awesome for teens as we detailed on the blog there are plenty of activities happening day and night, so dont worry about that. Enjoy! Hope this helps to ease your worries. Also was wondering is it worth Visiting Tulum & Beach? Equipment is provided. I will have one of our expert Travel Specialists reach out to you to begin discussing the best options for you. The resort was the busiest Ive ever seen it, but we had an absolutely fabulous stay. Hey Fred, thank you for getting in touch. The 1,316-room Grand at Moon Palace is a luxury, family-friendly all-inclusive property set along the coast a 12-minute drive from Cancun's airport. Marble bathrooms have big showers, dual sinks, Chi bath and hair products (including a straightener), and separate water closets. Cheers. Is there one considered more quiet than the other one or lets say one with more animation by the pool during the day. Wireless is available and included resort-wide including the rooms. Thank you so much for reaching out and for all of this new information. Take the map given to you at time of check-in and familiarize yourself with the layout if you want to take full advantage of what is available. And all like a water park feature or other fun amenities (simulated surfing, climbing wall, Eurobungee, biking). One of our awesome Travel Specialists will contact you shortly with more information on this awesome family friendly resort. We offer free, unbias advice, and can help you book and save you money. Thank you so much for your patience. I agree when handling the hotel event planners directly it can feel somewhat like you are just a number. Numerous restaurants and bars do showcase their own color palette and decorative touches, such as distressed shutters and yellow armchairs at the Italian eatery, and patterned lancet windows at the Lebanese restaurant. Activities such as water aerobics and volleyball take place at various times throughout the day. There are plenty activities for all the family. Have also heard nice things about Dreams resorts (Mujeres Tulum). The restaurants do have a lot of options so I am quite certain even the pickiest of eaters will find something. In my opinion there Nizuc and Sunrise are of the same standard I suggest you talk to the provider you booked your trip with to gain more insight and if you wanted to request a specific area. My kid never wanted to leave. Great, informative review. I was a guest at Moon Palace for a convention last week. Hey Reina, it depends, do you have children? Enjoy your trip, and dont forget if you need any help with tours, or transfers during your stay call us on our toll-free number We will make sure you have a much better experience all round, I promise. I have difficulty walking long distances so to make my holiday more enjoyable I am considering hiring a mobility scooter do you know if this is something that Moon Palace can accommodate and arrange or should I book my own? Please email us at [emailprotected] for all the deets. They were the worst part about planning and made my day so negative. Hey Lisa, the seaweed in Cancun is minimal right now. Since its an all-inclusive, well have to purchase that from the resort. Can you explain what is going on with the water park? Hey Jason, I am unsure where you are getting these numbers from but I assure you safety in the resort is of the hotels priority. If it is resort credit, you would need to check with the Moon palace directly. The moon palace should have some sort of mobility equipment onsite, but it may not be the best. Marble bathrooms with separate, Planning a family vacation? Also, just FYI they have completed recently scrapped resort credit. None of our visitors have ever complained about it before, and I just asked some of our Travel Specialists who have stayed here before, and they never heard anything. Our dedicated weddings team here at PlayaDelCarmen.Com are passionate about creating bespoke weddings for people like you. Hello Far, paradise awaits! Is Playacar Palace part of this as well or is it a totally different resort? Do you have any pricing information for the spa? Hopefully u can help. How does resort credit work? They have really found a way to have enough for every time of vacation: family, singles, weddings and groups, golf and spa vacations. The food here is so great! We are considering going in July 2018 in a group with 6 children. Im having a lot of trouble finding details. If our room is not at the Grand location of Moon Palace, is the waterpark accessible for us without any extra cost (family of 4)? The rooms are great. The beaches at Playacar are incredible, white sand and blue Caribbean waters. We can get you tours if you want but we are not the Moon Palace, so we cant accept resort credit. I will be sure to pass on all of your comments about the food and service to our team here at PlayaDelCarmen.Com so we can arrange a site inspection and advise our customers appropriately. Any advice would be appreciated. Hi Sarah, My wife and I only have one child, a boy who will just have turned 7 by the time we go. Thinking about staying at the Moon Palace hotel, but need an honest review? As far as the shuttle, you need to check with the concierge once you arrive, and they can arrange it for you. Enjoy! Hello Lisa Have a wonderful trip. Moon Palace sounds ideal, except for the beach/water. What is the prettiest beach (clear blue water and white sand) to access if staying in Cancun near airport and what is the safest mode of transportation to get there for 4 people? Hola Natalia, thank you for reaching out to us. The quick overview is that the resort is fabulous, but not for beach lovers. Which option would you recommend ? However, as guests of the Moon Palace,you can visit other Palace resortsin the area. It was very informative! One of our awesome Travel Specialists will contact you shortly with additional information on The Moon Palace! Hallways off either side of the lobby are filled with shops and dining outlets, and outdoors, sidewalks meander through nine pools, water elements, garden grounds, and a water park. Ladies if you are looking for an easy and fun place to plan your wedding.LOOK ELSEWHERE. Thank you for the wonderful tips. Whats the best way to get there? Although an adults' only pool and restaurant are available, tons of kid-friendly features and entertainment mean this hotel attracts lots of families with children. Hope they dont go thru all the frustration you went. There are few resorts in the immediate surrounds, giving the property a more exclusive feel, and the long stretch of white-sand beach is beautiful. How can I help? Just from what I was reading made it a little confusing. Something which is definitely not recommended in all of Mexico. Simple yet chic. We will be arriving at the Moon Palace next week and for one week. They love beach volleyball, karaoke, dancing, etc. No need to reach for your wallet. we are also concerned on the weather as it show thunderstorms our entire stay in May we are really hoping for some sunshine.But I guess thats not up to you lol, Hey Tina, which resort (with the beach) were you thinking of visiting from the moon palace? would there be food options for us? All are surrounded by chic cushioned loungers and umbrellas. The golf cart transport, which is available to guests from the lobby to lobby or to the golf course area/ spa area, has no special adaptation. The water park is our main reason for considering this resort and we would probably not choose it if the park was closed or not safe. We were considering Moon Palace for this years visit but just read your review on the beach. Was it a terrorist attack? Hope that helps. The beach at Moon Palace can be rocky in some areas, and water shoes are encouraged. I appreciate youve been asked and answered questions about the opening of the water park before and youve stated the park is fully open, but this differs from information on the actual Palace website. There will be 8 of us in total, including 4 kids, ages between 12 and 15. Enjoy the ultimate luxury for two in this spectacular suite which offers exclusive amenities designed for romance. we are wondering on the fees of private round trip to and from that resort and also if we will still have All inclusive at that resort when we visit. I watched the resort tv channel and I was impressed by their behind the scenes environmental awareness and practices. Resort credit applies for all room types, but the amount you get is determined by the number of nights you book. Another option could be the Sandos Caracol resort although the beach is a little rocky in parts its definitely a great affordable option to think about. If you prefer to head into Cancun, the Sun Palace and Beach Palace are also available for use and both have great beaches. We are coming as a couple, both very much into fitness, my wife likes to wear smaller bottoms, not thongs but not cheeky style, is this acceptable at the adult only pool? In the meantime, if you have any questions youd like answering right away call us at our toll-free number 888-537-9797 wed be happy to answer them for you. All of the hotels in the Riviera Maya and Cancun have strict policies on only using bottled water for their guests. ), a coffee/ dessert bar, and snacks galore. Thanks for the reviews. does the resort gives concessions for non alcohol guests. The Moon Palace property sits along the beach. Any idea if this is possible? However, the tax must be paid. https://www.palaceresorts.com/rcbrochure Sunrise and Nizuc all depends on your personal preferences and the type of room or view you want. By proceeding, you agree to our Privacy Policy and Terms of Use. Thank you. In Playa del Carmen, you can visit the Playacar Palace which is located on a fabulous stretch of beach. We are all very excited about our hol ? For Mexican fare, La Cantina serves street food in a casual setting, while Cielito Lindo offers upscale contemporary dishes. I am hearing that the Grand water slides and flow Rider are closed from 09/11/2017 to 12/23/2018, if we go for grand looks like there is no point during that period. The weather is always sunny and warm here, however, July is considered the rainy season so you may get one or two days with an hour of rain here and there. Check. They can expect all kinds of pool games, activities such as windsurfing, paddle boating, kayaking, and more! The hotel boasts tons of activities to keep children entertained and the resort has an extremely fun and hard-working animations team. Next to here is the hotel's highlight, at least for kids: the state-of-the-art Playroom. Any advice!? If this hotel does have dolphins, are there any other resorts that you could recommend that have both water park and games (what we liked about this one is that besides the water park it has an arcade)? Thanks again for your two cents. It was advertised as usable anywhere in the resort. I understand that if you stay at Moon Palace Sunrise, Nizuc or golf villas and want to go for dinner at Moon Grand you have to pay for a day pass. The drinks are top-shelf alcohol, and there are at least 8 bars to choose from, from the lobby bars featuring live music to the pool bars with swings where you can enjoy a few drinks. For example: Waiting hours for space at a reservation only restaurant, asking for towels or room basics and waiting hours for them, the food not being up to par for a resort of this magnitude, the resort credit not being as awesome as they make it sound. Rest assured my review was personal and I have stayed here several times. Looking for beautiful beaches? Hey there Jackie, thank you reaching out! I was worried that the water park was not open but reading previous replies you said its open which I was glad to hear. Your review is absolutely lovely! Hi John, great question our Travel Liasons are in content with the hotels directly and are the best people to ask on this. I asked to meet with the pre-planning team because the consistently ignored my requests and they didnt take any responsibility of their wrong doings. Great vacation again - perfect place for all all-ages. So, dont worry if it says rain, it wont stick around long. The Iberostar Quetzal in Playacar is a great option for families, and the beach there is simply stunning! you can keep a live eye on the situation in Cancun here https://www.hrhcancun.com/webcam.htm , I hope that helps. From the start I had a horrible experience. Will it be difficult to find typical American food at the resort like hamburgers and pancakes? There are also two additional a la carte restaurants here: The Italian Trattoria and the Mayan Cuisine. For example: $300 max at the spa, and most spa services were close to the max. Any info and advice would be gratefully received. The US is recommending no travels to 4 states of Mexico- For now Cancun is on a use caution list. . Beige marble floors, walls, and leather headboards combine with dark-wood furniture and minimal neutral-tone decorations for a look that's sophisticated but a bit generic and underwhelming for a luxury property. Im thinking about going to Cancun the week of 7/1 with my wife and kids (ages 13 and 15). Does the Moon Palace still offer room credits. I am going the following month to Moon Palace and based on recommendations I too am planning on going to Playacar for my beach time. Believe it or not, a private transfer from Moon Palace to Playacar palace will cost much less than a cab! Families, meanwhile, that want to be closer to the action of the Hotel Zone may prefer the Panama Jack Resorts Cancun. For access to The Grand at Moon Palace (a day pass from 7am-7pm ) the cost is 200 USD per person. Hi Nas, food is great for veges, and there are plenty of drink options for nonalcoholic drinkers. What is a private transfer and how do we arrange for one? Hello, thank you so much for your review it was very helpful! When are we expecting the Waterpark to be opened? As a company, we dont support capturing these majestic animals for entertainment purposes. $50 pesos a day is more than enough, it equates to around $2 USD. We arent fully sure about which buildings are considered them to be new grand and not the renovated, your best bet would be to contact the hotel directly to ask them about it. Thanks, Thanks for getting in touch One of our Travel Specialists will contact you shortly, with information on the room categories along with a description for this fabulous hotel. Yes, its not far from the airport at all. Sarah. Michael, Please plan on giving a review when you get back. Reservations are required (see Public Relations), but going here for dinner will almost feel like you are leaving the resort. We love to chat! Lets help you find a resort, that is just right for you! After arriving to a security checkpoint, guests take the turn leading to The Grand at Moon Palace. The Ventura Park ticket is around $40 and to swim with dolphins is $60 but is subject to change based on availability. Im thinking of staying in the Nizuc section and was wondering if I can use my resort credit to pay for a day or night pass to the Grand section? However, you must pay a 16% tax at time of check out on the total amount of resort credit used. I hear the bus system is easy and is only like 1.00 per person. Click on this link to see a list of all the Palace Resorts in our area. Hello Thanks for reaching out. I booked Moon Palace and wanted some more advice on which resort is best for teens. Are there any resorts that you would recommend that fit our requirements? Hola! Hi , My friends and I ( two couples ; age -23-27) just booked Moon Palace and we are planning on visiting Cancun this year in November but it comes to our attention that The Grand could be a better option. . You will have an amazing time staying at the Moon Palace. This small slice of the Yucatan Peninsula is a popular party spot, with clubs and bars drawing hedonistic vacationers in droves. What is your take on the Moon Palace? Hi, Clint in terms of wanting to choose a room close to the hotel water park and lobby it is best to contact the hotel directly and confirm this with them ASAP as it is high season right now and they will be allocating rooms quickly. Thx! The Sandos Caracol Eco Resort is spectacular! Steak house do they get booked up, went away once and struggled to get reservations? A wine and tapas bar is located by the buffet eatery, and a 24-hour Boulangerie is popular for gelato, coffee, paninis, and crepes. We are concerned about safety so like the idea of staying at an all inclusive where we are more isolated rather than an in-town hotel. You can indeed. My secret spot: right outside the spa there is a swimming pool area overlooking the golf course. Youre in for a treat if you booked a long weekend away in paradise. All of the buildings are pretty much the same in terms of quietness. Since you live there, can you please share with me what you are seeing and hearing? Gran Caribe Real recently changed to Panama Jack Resorts Cancun. Great question. I am concerned, based on your review that while the on site golf is very attractive that we may have made a mistake. The words coastlines need dune and grass systems or erosion is inevitable (Playa del Carmen and Cancun know this all too well). You can also get help organizing your corporate event. Im nervous about all the issues there have been with tainted alcohol in resorts in and around Cancn. We are at the Reef Playacar before Moon Palace. We were sent information on how to use our $1,500 resort credits. Non-motorized water sports are available for free, but they're at the other property. I was planning to stay at the Grand in November, but I was really concerned about it having dolphins in captivity, I asked two travel agents and also asked on Google maps questions and all of them said that the place doesnt have a dolphinarium, however I have been reading some other reviews and they do mention dolphin swim, my question is: are the dolphins inside the actual facilities of the hotel or it is just like an optional tour that they promote and they take you to another place outside the hotel to see the dolphins? your destination wedding in Playa del Carmen, 10 Most Luxury All-Inclusive Wedding Resorts in Mexico (2022), How to Choose The Right Wedding Planner/Coordinator for You, Weddings at El Dorado Seaside Palms | Our Honest Review (2022), Weddings at Azul Beach Resort | Our Honest Review (2022), 10 Best Destination Wedding Packages Under $10,000 in 2022, My Honest Review of The 'Secrets Akumal' Resort 2022, https://www.playadelcarmen.com/information/before-you-arrive/airport-transport, https://www.playadelcarmen.com/blog/sandos-caracol-hotel-review/, https://www.playadelcarmen.com/blog/reef-playacar-hotel-review/, https://www.moonpalacecancun.com/en-us/activities/spa, https://www.playadelcarmen.com/blog/1-day-guide-to-tulum/, https://scooter-cancun.com/en/?gclid=Cj0KCQjwuafdBRDmARIsAPpBmVURJB83lRyUFgKzB_oJPZmtcb6Bwc2JueZX_GPd3VmBmTy53UWT16YaAl_NEALw_wcB, https://www.playadelcarmen.com/blog/the-6-best-playa-del-carmen-hotels-for-kids/, list of job opportunities in Playa del Carmen. Its been 5 years (in a row) that the US warns tourists about this region which includes Cancun before spring break. Hola Siva! The beach here is magnificent! Hola Wendi, thank you for getting in touch! Also Is the SPA subtract off the 2000 or is it a separate 400? I do hear that using American money is the way to go but I will exchange some money for convenience for sure. Yes in terms of swimwear, thats fine, as long as its not TOO revealing when youre around children it shouldnt be an issue. Guests are given a resort credit -- amount varies by length of stay -- that they can use on bowling, spa treatments, wedding services, scuba diving, chargeable wine, golf courses, and more. 10 mins. Well help you organize and book your flight, transportation, hotel, and activities + answers all your questions . They offer garden, beach and gazebo venues. Weve been reading about tainted alcohol deaths and violent blackouts at All-Inclusives in Mexico. We have a holiday booked for moon palace on july it says all inclusive but now ime reading that you need too buy credits too eat and drink etc also whats the weather like. I have a few other questions if you dont mind: Hi! Offering services from audio, lighting, projection, and equipment, this venue is an excellent choice for your corporate event. We are dealing with an agent who has recommended this resort. All guests have to pay a 16% tax on the total amount of credit used, but in the long run, this amount works out to much less than you would have paid for the services. Hey Eddie, leave it with me Ill try phoning the hotel today and get back to you via email with the answer they give me. Hi Hey Heather, it really depends on what the exchange rate is and what works out as the best value for money. we are vegetarians . Travelers beware: what is offered is not what you get. Hi Reach out to us, toll-free at888-537-9797 or customercare@playadelcarmen.com. Meanwhile, each Presidential Suite adds a middle living room unit with an eight-person dining table and a microwave. You can pay either cash or card. ? Check out beach clubs like Lido (super cheap and great food). Speak soon. If you have any further questions one of our Moon Palace experts will be able to assist you at customercare@playadelcarmen.com. Hi Debbie, A highlight is the well-sized water park, which has waterslides, a lazy river, a wave pool, and various fountain features. We can also help you organizeyour destination wedding in Playa del Carmen at the Moon Palace. Thanks for getting in touch The Moon Palace is an incredible family friendly resort. Pamper at Awe Spa with luxurious treatments that soothe your body and soul. Thanks for the info! Bicycles are also available at the mini-golf so you can explore the grounds.