Should you require service for your luggage, please locate your nearest authorized Service Center and contact them for more information. 33 or e-mail them at customerservice@samboro.ca (Canada only) for more details. . People also searched for these in New York: What are people saying about luggage services in New York, NY? If the product is no longer available for sale, an appropriate and equivalent article will be proposed to you. Browse through new collections from top brands for all your travel, style and storage needs. To receive warranty service, please take or ship your product to one of our authorized repair centers. DELSEY or one of its approved service providers shall examine the product and if, after verification, DELSEY or one of its service providers concludes that your claim is covered by the commercial warranty, DELSEY shall decide either to repair the defective product or to replace it by an identical article or by an equivalent similar article. The authorized Service Center will make one of the following determinations: Your luggage is repairable and covered under warranty: Ricardo Beverly Hills will repair it free of charge and return it to you, at the return address provided in the Repair Request Form. Copyright 20042022 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. The DELSEY After Sales Service closest to your place of residence will contact you as quickly as possible and inform you of the procedure to be followed. Please contact Delsey Canada Customer Service by calling 1-800-923-3388 ext. If it is not repairable they will order you a replacement bag. Have you ever thought about recycling your old luggage. DELSEY Paris Helium Aero Hardside Expandable Luggage with Spinner Wheels, Blue Textured, Checked-Medium 25 Inch, American Tourister Zoom Turbo Softside Expandable Spinner Wheel Luggage, Black, Carry-On 20-Inch, Demeras Universal Luggage Wheels Non to Toxic PP and PET Wheel Fittings Suitcase Wheel Replacement, SPYMINNPOO Luggage Suitcase Wheels,1 Pair A65 Luggage Replacement Wheels Mute Swivel Suitcase Luggage Caster Wheels Repair Parts for Luggage Kits. Our international service centers are always at your disposal for warranted or non-warranted repairs, the latter done at an appropriate charge. Any other defect covered by the commercial warranty must be notified to the DELSEY After Sales Service as quickly as possible after it has been discovered so as to prevent the defect from worsening. You can find a list of all Delsey Authorized repair centers at. DELSEY IS NOT RESPONSIBLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL (SUCH AS LOSS OF CONTENT, LOSS OF USE, LOSS OF TIME, ETC. Depending on the product, DELSEY offers a Worldwide Limited 2, 5 or 10 Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. See our locations section for a map and directions and read more about our service overview and covered manufacturers below. The warranty applies only on presentation or communication of the warranty certificate accompanied with the bill of sale including the date of sale and the product reference. DELSEY SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT. JP Grimard is an authorized repair center for Delsey. If a product fails to meet the Warranty during the applicable Warranty Period, at its option DELSEY will: THIS WARRANTY AND THE REMEDIES SET FORTH IN THIS DOCUMENT ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, REMEDIES, AND CONDITIONS, WHETHER WRITTEN OR NOT WRITTEN , EXPRESS OR IMPLIED. Now get AIR MILES Reward Miles on all your purchases! Was looking for a specific high end suitcase and not only did they have it in stock, in multiple colors, but I was offered a great price. DELSEY warrants each of the DELSEY products against defects in materials or workmanship ("defects") for the Warranty Period identified on the product label, computed from the date of shipment of the product by DELSEY (or its agent or distributor). The commercial warranty applies to all purchases of DELSEY products covered by a warranty certificate. If a product is damaged while being returned from our Service Center, please submit your claim to the relevant Service Center. If a repair facility is not convenient for you, you may complete the Repair Request Form and ship the luggage to the nearest authorized repair center. Visit one of our luggage repair centers near you. As an afterthought I asked Mr Jimmy if he could repair my broken one too. If ever a defect should arise, Delsey Luggage will repair or replace (at our discretion) your luggage and return it free of charge. The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: - If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you. If no other company than DELSEY or a repair centre other than those approved by DELSEY is able to provide upkeep or non-warranty repairs on your product, DELSEY requires that you take the matter up only with DELSEY through its After Sales Service or with a repair centre approved by DELSEY, as JP Grimard inc, for repairs under warranty. Save your receipt and if a problem does arise in the quality of your product, contact our Customer Service Department at 1-800-923-3388 for a repair location in Canada, or for one of our many Worldwide Service Centers. If you wish to have your DELSEY luggage which is no longer under warranty repaired, please contact an approved DELSEY repair centre as JP Grimard, which will offer to repair your product subject to suitable conditions and costs. In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative. - If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. Replacement of the product covered by the warranty does not result in extension of the initial duration of the commercial warranty. My partner and I brought inmore, Excellent service! If you bring your product to a Non-authorized Service Center any price charged for the repair, and any defect caused by their work, will not be covered by the Warranty. Please visit. Honestly, being at a regular Nordstrom, I never really found anything when I went. Detailed instructions are included in the form. You may choose to ship or personally bring your product to the authorized repair center. If you bring your product to a Non-authorized Service Center any price charged for the repair, and any defect caused by their work, will not be covered by the Warranty. Over the past year, my family and I have accumulated 10 of these suitcases, in different sizes, and have traveled extensively with themmore, Authorized Retailer for all major brands of luggage, bags, backpacks.more, I thought my Louboutin sandals were ruined after my husband painted the bottoms with what we THOUGHT was legit Louboutin repair paint. Throughout the world, Delsey distributors are there to offer appropriate solutions if any problems occur with your product. If the luggage is damaged during transport, we ask that you take the matter up directly with your carrier. The warranty doesnotcover airline or other carrier damage or misuse. If you have any feedback, comments, questions, requests and/or other communications regarding warranties, please contact the Customer Service Department at: Repair the product at no charge, using new or refurbished replacement parts, Exchange the product with a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product. If an authorized Service Center is not near you, you may complete the Repair Request Form and ship the luggage to the nearest one. Avoid costs related to transportation fees by bringing your luggage to repair at one of our two centers. This Warranty Policy is incorporated by reference to the. Best luggage repair in New York, New York. Please retain your receipt, and Warranty Notice or Warranty Hangtag, as these documents will be necessary for you to exercise your warranty rights. We are an authorized repair center for several major brands including; Samsonite, Hartmann, American Tourister, Delsey and Ricardo. I received an immediate response back from Caitlin at K.Kiechel. Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.and Canada Luggage Depot. We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. We provide the best services for shoes in downtown New York City.more, I took a 9 (or more) year old pair of red Camper boots here to see what could be done before I retired them forever.after a 15 minute shoe shine, they look like new. If these two documents are not provided, DELSEY reserves the right to refuse to apply the warranty. Our Service Centers will promptly repair or replace your luggage at our expense. Worldwide Distributors:Please emailinfo-export@delsey.comfor any questions and concerns. He is verymore, sold things in the store that weren't online. After just a fewmore, Sewing & Alterations, Dry Cleaning, Shoe Repair, I went to have a dress tailored and he did an amazing job. For warranty repair evaluation, your product will need to be evaluated by our Authorized Repair Center. Best luggage store in the city hands down. If the report issued by the Service Center establishes that the product or the defect is not covered by the Warranty, you will have the option to leave it there for repair, bearing all the charges regarding this process. To find the length of the Warranty Period, please see the product labeling, the hangtag, and the documentation provided with the product. Your product is not repairable, but it is covered under warranty: - If the same luggage is in stock, a new one will be sent to you. If a product is repaired or replaced during the Warranty Period, the replacement product or part will be warranted for the remainder of the Warranty Period of the original product, or ninety (90) days from the date of replacement or repair, whichever provides longer coverage. We're An Authorized Luggage Repair Center With Two Convenient Locations To Serve You. Below are the manufactures luggage repair policies: Your luggage has a warranty which covers manufacturing defects in workmanship and materials. All DELSEY luggage benefits from a warranty of two, three, five or ten years starting from the date of its purchase. Detailed instructions are provided on the Repair Request Form. 133Ian Shields or e-mail us atcustomerservice@samboro.ca- (Canada Only). Depending on the product, DELSEY offers a Worldwide Limited 2, 5 or 10 Year Warranty, or a Lifetime Warranty (Warranty Period) against defects in material and workmanship, computed from the date of purchase. 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This will be communicated to you by the Authorized Repair Center. In Canada service is offered through our Samboro network of authorized service centres for your Delsey products. All returns must be authorized before sending any product back. I bought a custom leather satchelmore, repair the bag. Defects that come from normal wear and tear; Defects caused by accident, neglect, abuse, misuse, misapplication, or non-DELSEY products; Defects caused by exposure to extreme natural conditions, liquids, or gases; Defects caused by handling by third parties (such as airlines, hotels, etc); Defects caused by service (including repairs) performed by anyone other than a DELSEY authorized representative; A product that has been modified without DELSEY's permission; Any DELSEY product whose serial number has been removed or defaced, or if the displayed serial number does not correspond to the nature, type, or origin of the product. Since DELSEY's products bring you the very best in technology, durability and quality, our warranty against defects in material and workmanship from the date of purchase (Warranty period please find products Hang Tag mentioned). If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number. We took the mid-section tooling off a fancy cocktail dress and he had to completely re-sew the whole thing. I received a bunch of quotes from differentmore, I am so excited to be writing this review. ("Warranty"). Please do not send your luggage directly to Ricardo Beverly Hills, as this will only delay the repair. They fixed my luggage same day with a wheel repairmore, was traveling with. To receive warranty service, please take or ship your product to one of our authorized repair centers. Althoughmore. I was somore, Sunglasses, Baby Gear & Furniture, Home Decor, So I came here with a friend who wanted to go shopping. DELSEY shall endeavour to provide a rapid and satisfactory solution within the scope of this warranty, but in no way can it be held responsible for cases of force majeure as defined by the law and legal precedent that might prevent implementation of the warranty. FREE Shipping If you need service on a non-warranty repair, contact our Customer Service Department and they will direct you to an authorized service center that will repair your bag at a nominal cost. By the nature of its use, luggage is subject to normal wear and tear, Delsey is not responsible for this or damage to contents. Tumi, Briggs Riley, Victorinox, Bric's, Davek NY, Samsonite, Lipault, JackGomme, Mywalit, Filson, Bellroy, Osprey,more, JSR Shoe is specialized in shoe repair and shoe shine. Our warranty does not cover repairs resulting from carrier damage, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period. This warranty gives you specific legal rights, which may vary from state to state. All DELSEY luggage sold with a warranty certificate comes with a commercial warranty subject to the terms and conditions set forth below (including wheels, pull handles, carry handles, zippers, sliders, etc). When a product or part is exchanged, any replacement item becomes your property and the replaced item becomes DELSEY's property. What did people search for similar to luggage repair in New York, NY? Was looking for a specific highmore, You can request information from this business, Best place to buy luggage hands down. 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DELSEY takes pride in the quality and design of our luggage. We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. https://shop.americantourister.com/serviceandrepairs.html. Customer can register their product online to avail this services.Repair: The customer can visit the above-mentioned service centers to avail the service.Store/Outlet: The customer can use store locator to find out the nearest available store.Customer Service Number: Call for appointments at 02-5650079 .Service Location Address: Visit at Jashanmal Around the World Yas Mall, Yas Mall, Level 1, Abu Dhabi, , United Arab Emirates.Email Support: Email us at atw.yasmall@jashanmalgroup.com. If it is a manufacturing defect, they will repair your luggage and bill American Tourister directly. For returns on claims under warranty or for non-warranty repair due to misuse, please package your product for shipping and sendfreight pre-paidwith a brief note and proof of purchase to: Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements,including, but not limited to, the cost of packaging, shipping and applicable taxes. The authorized repair center will make the determination whether the damage is due to a manufacturing defect. - If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock. An accident from the outside such as falls, blows or damage during transport (e.g., airlines); Exposure to extreme temperatures, solvents, water or any other liquid; Damage resulting from a use not adapted to the product such as transporting inappropriate objects or children or using the suitcase as a chair. Feel free to contact us:514-277-41711-800-567-9303 (Toll Free Number), 2022 JP Grimard all rights reserved | Octantis Agence Numrique, 2022 JP Grimard all rights reserved Octantis Agence Numrique. http://shop.samsonite.com/serviceandrepairs.html. If a product fails to meet the Warranty during the applicable Warranty Period, at its option DELSEY will: Repair the product at no charge, using new or refurbished replacement parts; Exchange the product with a product that is new or that has been manufactured from new or serviceable used parts and is at least functionally equivalent to the original product; or. If they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage. The service center provides all possible service support about your luxury luggage, travel bags, sports kits, tracking bags and suitcases. Keep up to date on the latest luggage trends, tips, innovations and our special offers. The Warranty only applies to products manufactured by or for DELSEY that can be identified by the DELSEY trademark or logo affixed to them. It was worth the repair to a favorite leather crossover purse - the strap separated frommore, This shop has the best leather bags and luggage you can imagine. Your one-stop shop for quality luggage. My wife's luggage lost a wheel. Authorized Dealer for Tumi, Briggs & Riley,more, I used their service through the mail/website as I am an out of state customer. 30 Days After Purchase. If a damaged or defective new product was shipped to you, you will have thirty (30) days to contact us as indicated in. If they feel it is not a manufacturing defect, they will contact you with an estimate before making any repairs to your luggage. To receive warranty service, please take or ship your product to one of our DELSEY Authorized Repair Centers. The Warranty does not apply to any non-DELSEY product, even if packaged or sold with a DELSEY product. Would highly recommend.". - Your luggage is repairable but NOT covered under warranty: - You may chose to either have the product returned to you unrepaired or have the product repaired at your own expense. In case a comparable one is not available, you will be notified to visit our online store at www.ricardobeverlyhills.com and pick one of similar value. - Your product is not repairable, and it is NOT covered under warranty: You may chose to either have the product returned to you unrepaired or have the Service Center dispose of the product. If the product is unavailable, a comparable item will be sent. I decided to give it a go. Within Canada On All Orders Over $49*, Returns Our products are warranted against defects in workmanship or materials for the length of the warranty period as specified on the warranty card attached or enclosed with each product. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. So naturally I thought the same thingmore, I decided to research a place to have my expensive worn-out winter boots fixed, and saw that this place had the best reviews. Thank you!more, Small shop with a good selection of luggage and travel accessories. For appointments and service specials, contact at the mentioned service sources.Contact Us: The service center has provided contact us page to ask about product and service.Warranty: The product are covered with 2 to 5 years warranty. The one pic is what they looked like before we sent them formore, Voted one of New York's Top10 Luggage Stores by Time Out Magazine. When a refund is given, the returned product becomes DELSEY's property. All returns must be authorized before sending any product back:Please contact our Customer Service Department at1-800-923-3388 ext. Does anyone know of a repair shop in the Jersey City area ? Delsey Luggage offers a worldwide service program wherever you travel. - If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product. We often have parts available to fit and repair many other brands. Ricardo Beverly Hills reserves the right to evaluate and make the final judgment on all claims. The Warranty does not apply to any non-DELSEY product, even if packaged or sold with a DELSEY product. Luggage repair typically consists of wheel, pull handle, carry handle, sliders, pull tab, re-setting locks, stitching and zipper repair. Inappropriate or poorly executed repairs carried out prior to intervention by DELSEY render this warranty null and void. I am so impressed with the work they did and their overall level of customer service.