The Authorized Repair Center will make the final determination on the status of the product with the possible following outcomes: When creating your repair ticket, your options of getting your product to the authorized repair center are below: You may choose to ship or personally bring your product to the authorized repair center. We have you covered with our handbag repairs. Making the long journey around the course can take its toll on your bag. We soar above our competitors in service and quality. If the style costs less, you will receive a gift card for the difference. TUMI products deemed out of warranty may still be eligible for repairs. Invalid format. Have you found the perfect handbag to match your favorite pair of shoes? Once we receive your repair request, you will be sent an email confirming receipt. Does your purse meet all your needs perfectly? You will be first to know about the latest launches, promotions and all things TUMI. An agent will then contact you with your closest repair center details. The Global Recovery System (GRS) program was offered with select collections by Hartmann prior to 2013. Email address must contain @-symbol and domain extension, California Transparency in Supply Chain Act. Great work. For faster service, copy and paste the below questions, followed by your answers into the COMMENTS SECTION of our contact us page: USE OF AN UNAUTHORIZED REPAIR CENTER If you can break it, we can fix it! Bring us your tired shoes, and well have you stepping great again in no time. Be sure NOT to include any credit card information via this page. Register now to experience faster checkout, manage your wishlist, and register your TUMI purchases. GLOBAL RECOVERY SYSTEM If the product is unavailable, a comparable item will be sent. If the product is more than one year old and in warranty, you are only responsible for the cost of shipping the product to the TUMI repair facility. However, you will be responsible for the repair costs and shipping fees to and from our repair facility. To move forward with this process please CLICK HERE to create your repair request. Our full line of repair services includes: From heels to half-soles, we are your local shoe heel repair experts. Follow the link to check the status of your repair. If its something thats not our specialty, well refer you to someone who can fix it for you. Check your email. New luggage can be expensive. Certain replacement parts are available for purchase, along with a small shipping charge. We have a list of authorized third-party repair facilities that can also service your repairs. A number of our International and U.S. dealers have in-store repair facilities. If the product is less than a year old, you will be reimbursed for the cost of shipping the item to our repair facility. Thanks for signing up but there is error occured. In the case that a comparable product is unavailable, you will be contacted directly by a Hartmann representative, If the product is repairable and not covered under warranty, you may either have the product returned to you un-repaired, or have the product repaired at your own expense. By creating an account, you agree to TUMIs Privacy Policy and Terms & Conditions. Please note any shipping costs to the repair center will be your responsibility. Simply bring your bags to our luggage and suitcase repair shop in St. Louis, MO, and well get you ready to travel again. While international repairs can be submitted online or brought into a local TUMI retail store, they will only be serviced in the country where the repair request is submitted. A request for repair can be submitted online or in a TUMI retail store. Please have the repair order number on hand. To find out more click. Tuesday - Friday 8:30 AM - 5:30 PM Should that product no longer be available, you can choose a similar style. Thorough knowledge and honest assessment of any footwear. To initiate a repair, scroll above and log into your TUMI.com account. Please contact us at questions@hartmann.com to report a found bag. TUMI products are made to exceed expectations, from their superior quality to their technical innovation. REPLACEMENT PARTS With over 20 years of experience, we are experts in a wide range of products and materials. If you scroll to the top of this page and log into your TUMI.com account, a Check Repair Status button will appear. Brentwood Shoe & Luggage Repair also offers a complete line of shoe care products and accessories like shoelaces and luggage tags. Should your repair request result in the receipt of a gift card, it will be received via email. If you would like to have your product evaluated for repair by one of our authorized repair centers, please CLICK HERE to move forward with the repair process. A link to reset your password will be emailed to you. Sign Up for Email and get access to exclusive offers & the latest updates! Saturday 9:00 AM - 2:00 PM. We invite you to see us before throwing your things away. Please note, accessories are not eligible for repair but will be replaced if under warranty. Brentwood Shoe & Luggage Repair is the leading boot repair, handbag repair, and golf bag repair shop in St. Louis, Brentwood, Richmond Heights, Maplewood, and Clayton, MO. Stop in today for expert repairs or contact our friendly staff at 314-968-9282. Whether you need a new buckle or a toe tip repair, we have you covered. It was a very small piece that was broken, but I was expectin", "I brought in a book bag and was hoping to get the straps replaced. We then request that you contact us to reach a resolution. Your browser's Javascript functionality is turned off. If that style is more than the cost of the original bag, you will be responsible for the remaining balance. Please enter the email address associated with your account. If you have any additional questions, please visit our Customer Service page online, TUMI uses cookies to improve your site experience. We look forward to meeting all your repair needs. Our repairs are fast and affordable, to ensure you dont miss your next tee time. It links to an online form for you to complete. Please note: Repair services and parts offered by anyone other than our Authorized Repair Centers are independent of Hartmann and are priced at their sole discretion. While the program is no longer active, we will retain ownership information and relay found bag information, if reported. You dont have to try to find the perfect replacement. These include: Keys; Padlocks for Softside Luggage; ID Tags; and Detachable Shoulder Straps. TUMI products deemed to be in warranty are eligible for complimentary repairs. All correspondence will take place via email, so make sure to regularly check your inbox. (Example below). Please be sure to complete your contact information via the Contact Us page. A team member will contact you by phone to obtain this information securely if necessary within 2 business days. We also install dance taps and handle boot repairs! Your product will need to be evaluated by our Authorized Repair Center. By browsing this site you agree to these cookies being set. Dont buy a new set if your zipper breaks, or you lose a wheel or foot. If you have a registered account, we have sent you information on how to reset your password. Our expertise extends to club covers and more. As you type in the search field, a list of keyword suggestions and matching results will be shown below. Copyright 2022 Samsonite IP Holdings S.AR.L, If the product is repairable and covered under warranty, the product will be repaired at Hartmann's expense and returned to you, If the product is not repairable and is covered under warranty, the same product will be sent directly to you if it is in stock. ", "I took a name brand handbag with a broken hook on the strap in to be repaired. It then takes an average of two weeks to complete the repair process. Thank you for creating an account on TUMI.com. ". Please try again!!! What happens when the strap breaks? This will be communicated to you by the Authorized Repair Center, If the product is not repairable and not covered under warranty, you can elect to have the Authorized Repair Center send the product back to you un-repaired, or you may ask the Authorized Repair Center to dispose of the product, 4 digit material group number located on interior label. 15% Off Select Styles. Return shipping costs are complimentary for in warranty repairs. Should you experience any issues with your TUMI product, our experts are happy to assess the damage and determine whether or not it is in. If your TUMI product is out-of-warranty and deemed non-repairable, we will notify you via email. Some items cannot be repaired, and in those rare instances we are happy to offer you a replacement. If you did not receive an email with your gift card number, please check your spam or junk folder. Save that email to use in a TUMI owned retail store, online or call customer service directly to place your order. Thats why we stand behind each one. Monday: ClosedTuesday: 8:30 AM - 5:30 PMWednesday: 8:30 AM - 5:30 PMThursday: 8:30 AM - 5:30 PMFriday: 8:30 AM - 5:30 PMSaturday: 9:00 AM - 2:00 PMSunday: Closed, "Old school and incredible craftsmanship. Please turn it on so that you can experience the full capabilities of this site. We would love to help you with additional types of repairs, from belt size adjustmentsto tire covers and more. If you select to ship it to the repair center, we recommend using a carrier that will provide you with a tracking number. No worries. Well be in contact with you every step of the process to keep you up to date on the status of your repair. For warranty repair evaluation, your receipt will be required. By signing in, you agree to TUMIs Privacy Policy and Terms & Conditions. If you break it, we can fix it. Code: SAVE15 Shop Now, Free Standard Shipping on all Orders see details. After completion, you will receive an email confirmation along with detailed shipping instructions. But, thats not a problem with our golf bag repairs! You must sign in or create an account to submit a Repair Request Form. A Request a Repair button will appear above. Its likely we can salvage that favorite pair of shoes or the perfect purse repair. I was pleasantly surprised by the result. If you still cannot locate it, please reach out to customer service for assistance.