In order to collect this information, Google Analytics may set cookies on your browser, or read cookies that are already there. The legal basis for this processing is compliance with a legal obligation applicable to us, our legitimate interest in compliance with other laws applicable to ZIMMERMANN, and our legitimate interest in the protection of the rights of others. For orders to countries outside of the US, deliveries to some countries are shipped on a Delivery Duty Paid (DDP) basis, which means you will not have to pay additional fees when your order arrives in your country. However, please note certain features of the Site may not work if you delete or disable cookies, such as our Live Chat service. This cookie is set when you choose to Accept cookies so that we do not ask you again for 365 days. However, our Returns process is available for changing incorrect items. Metro orders delivered 1-4 days & free shipping on orders over $500. These cookies include security cookies to authenticate users, prevent fraudulent use, and protect user data from unauthorized parties as well as session cookies that remember your log-in session so you can move easily within the Services. No refunds on sale items unless faulty or required by law. We also use pixels and tags to understand user trends so that we can provide an optimal browsing and shopping experience for our customers. You may return (where available) your ZIMMERMANN Online Store purchase, including sale items, by returning it to a ZIMMERMANN Store in the US or by sending it back to the ZIMMERMANN US Online Store. Apply for employment. The Online Store Returns Policy & Process. Toshi Concierge orders will arrive within the date and time slot chosen at Checkout. For details on how we use cookies. We have disclosed your identifiers, financial information, and customer records information to data analytics providers and other third parties to help perform services, including, maintaining or servicing customer accounts, providing client services, processing or fulfilling orders and transactions, verifying customer information, processing payments, providing advertising or marketing services, providing analytics services, providing email communications, providing delivery services, and hosting our Site. We use cookies and similar tools to enable the functionality of our Site and Services, to assess and improve our Site and Services, and to deliver more tailored content to you. Please be aware that no method of transmission over the internet, or method of electronic storage is 100% secure, therefore, we cannot guarantee absolute security. To learn more about the use of your information for behavioral advertising, visit the Digital Advertising Alliance (https://digitaladvertisingalliance.org/) or the Network Advertising Initiative, (http://www.networkadvertising.org/managing/opt_out.asp). For more information contact your local customs office. See Your Choice With Respect To Your Personal Information for additional ways you can restrict processing of your personal information. Right to You have the right to ask us to rectify personal information you think is inaccurate. Any personal information will be processed in compliance with current applicable laws on privacy and with any specific local regulations applicable from time to time. Visit our Site. This helps us improve the way our Services work, for example by making sure our users are finding what they need easily. All new items following an in store return will be subject to the In Store Purchases Policy detailed below. Duties charged for processing by your country. Gift CardsGift Cards may not be returned and are valid for 5 years from the date of issue. Contact your local customs office to obtain your tax refund. We recommend using a traceable delivery method and taking note of your tracking number. Financial Record-Keeping. You have the right to request what personal information we have collected, used, disclosed, and sold about you within the preceding twelve (12) months. Your order will be shipped in our eco packaging option. If you require any changes to your order; including incorrect address details and/or item sizing, contact Client Services immediately. Shipments that are rejected by the receiver will result in the client incurring redirection fees. The above policy only applies to the ZIMMERMANN Online Store. Accept an invitation to join a loyalty program. For example, we use cookies to track Site usage and traffic patterns, prevent fraudulent activity or improve Site security, and assess the performance of the Site.To enable and improve your browsing and user experience and to offer you live chat services on our Site, we use cookies and similar tools for the purposes described in the table below: We use the following cookies on our Site: This cookie is used to distinguish unique users by assigning a randomly generated number as a client identifier. A list of Supervisory Authorities is available, Consignment Labels currently non-recyclable. The legal basis for this processing is our legitimate interests in improvement of the Services. For more information on cookies, see the section below titled What Cookies We Use And Why. Express and International orders placed Monday to Friday are shipped within 24 hours. Send your return to:Stellae International C/OZIMMERMANN 333 Smith StreetFarmingdale, NY 11735USA. Orders are shipped Monday to Friday. ZIMMERMANN is not liable for the loss of garments in return transit. Thecookieis used to store information of how visitors use a website and helps in creating analytics reports. Should you wish to return an item, ZIMMERMANN do not refund international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties and taxes paid at time of customs entry for Delivered Duties Unpaid (DDU) orders. Note: We endeavour to process our returns within 5 business days of receiving your return, however, during sale periods this may take 1-2 business days longer. The ZIMMERMANN Online Store currently offers two different packaging options for you to choose from during checkout: You can choose to ship with our signature gift box packaging for your gifting experience. Googles ability to use and share information collected by Google Analytics about your visits to our Site or to another application which partners with Google is restricted by the Google Analytics Terms of Use and the Google Privacy Notice available. During sale periods returns processing may take 1-2 business days longer. Order details are available in order confirmation emails, and in My Account for clients who were logged in when placing their order. You can opt-out of displaying Facebook ads by visiting your FacebookAd Settings, and you can clear and control the information third parties share with Facebook in yourOff-Facebook Activitypage. All returns are subject to the terms of our Returns Policy. The legal basis for this processing is performance of our contract with you. We also use a social media reporting tool, which provides us with user names and handles of our social media followers. When you use the Google Maps service on our Site to locate our nearest store, we may use collected geolocation data. By clicking 'Submit' you accept the terms of our Privacy Policy. All tags must remain in place. If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a different computer, you will need to return and update your preferences. Log data. Next Day orders will arrive by 6 pm the next business day. Please be advised that Back In Stock notifications are not associated to the Newsletter, you will need to contact Client Services to be removed from this notification list for each item you have requested. We share this information in order to perform marketing activities and back in stock notifications, conduct surveys, validate your employment application, deliver your order, notify you with updates regarding your order, and trouble shooting. Note: During sale periods we endeavour to deliver orders within our regular delivery times, however order processing and delivery times may take 2-4 business days longer. Our shipping labels and stickers are not fully recyclable and we ask that you place these items in the general rubbish. Please be advised that these rights are not absolute and are subject to some exceptions. This cookie is used by Rakuten and uses cookies to store session information in order to analyze performance of our marketing affiliate partners. ZIMMERMANN Outlets, and Head Office are excluded. Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. For the best experience on our site, be sure to turn on Javascript in your browser. As Zimmermann is part of an international network and uses global services,your personal information may be shared with other Zimmermann group entities and stored overseas in accordance with applicable legislation, including in Australia and Ireland. You will continue to receive generic ads. Once the items have been received they will undergo a quality review. Create an account with us. Should you wish to change this you can reach out to our Client Services team here. We make all reasonable efforts to ensure that your personal information is stored securely, both in electronic and physical form, and otherwise protect it from misuse, interference and loss caused by unauthorized access, modification or disclosure with security measures such as access controls. Each version of this Privacy Policy will be identified by its effective date, which you can find at the bottom of this Policy. The opt-out cookie is browser specific and device specific and only lasts until cookies are cleared from your browser or device. Jewellery, Tights, and Hair AccessoriesAll purchases on cosmetics, earrings, tights, hair clips, hair chignons, and hair pins are final sale. If a user engages with our content, their behavior on our Site is used to present them with targeted advertising based on their interests. Right to Opt-Out. This cookie tracks opted out Facebook users. However, you can submit a request to opt-out of future sales, as defined by Nevada law, by contacting us at toclientservices.us@zimmermann.com. This cookie is used to store your previously viewed products. This request does not guarantee or secure you this item. We use Facebook Pixel to customize our advertising and to serve you ads on your social media based on your browsing behavior. Seehttp://www.google.com/policies/privacy/partners/for information about how Google uses the information provided to Google Analytics. Right to Restrict Processing. For residents of Manhattan and Brooklyn, the ZIMMERMANN Online Store offers a Concierge Delivery service via Toshi. Certain sharing we engage in may be considered a sale under the California Consumer Privacy Act. If we learn that we have collected or received personal information from individuals under the age of eighteen (18), we will delete the personal information. Purchases made in ZIMMERMANN stores cannot be returned to the Online Store. Sale only includes select styles and excludes all new season collections. We may share your identifiers, commercial information, internet activity information, and inferences regarding the described categories of information within our corporate family, such as our subsidiaries or affiliates to the extent permitted by law. All product prices indicated, and payments made on the US Online Store site are in USD currency. All orders placed on Saturday and Sunday will be delivered the following Tuesday. JavaScript seems to be disabled in your browser. Service Providers. It is included in each page request in a site and used to calculate visitor, session and campaign data for the sites analytics reports. You can review the collection and use of this information or opt out of Rakutens collection of your personal informationhere. When your order has been placed, a confirmation email will be sent to your nominated email address. On completion of this process you will receive an email confirming your return details. For information on reviewing or deleting cookies from specific browsers, click on the appropriate browser:Firefox,Firefox IOS,Firefox Android,Safari,Safari Mobile,Chrome,Internet Explorer,Microsoft Edge,Opera. When you make a payment to us we are often required to retain this information for a longer period of time for purposes of accounting, dispute resolution, and compliance with tax, anti-money laundering, and other financial regulations, Comply With Legal or Regulatory Requirements. The Toshi Assistant will wait and advise while you decide which size fits the best. If a Delivery Duty Unpaid (DDU) destination is selected at checkout duties and taxes will be payable upon your order arriving in your country. Our eco boxes are made of a percentage of recycled material and are fully recyclable. Inside chat service. We are working on providing fully recyclable options for all our packaging materials and look forward to sharing details of our 100% recyclable packaging offer soon. We conduct ID checks on orders at random for your own security. We do not combine the information collected through the use of Google Analytics with personally identifiable information. You will receive email notification once your return is processed, this will occur within 5 business days of receiving your return. This includes your email address if you sign-up to our newsletters and your user name or handle if you follow ZIMMERMANNs social media accounts. Orders to these addresses may be subject to cancellation. For the purposes of this Privacy Notice, personal information means information that identifies, relates to, describes, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household. You are currently on our US based site, which ships to the following regions: North AmericaCentral AmericaCaribbeanSouth America. Sales Tax will be added to the order total at checkout. The Moonshine Tie Shoulder Dress in Cream Floral from our Resort Swim 2022 Collection. When you create an account, we collect your identifiers, so that we may: Maintain your purchase history and style preferences, Provide you with access to services such as our wish list or leaving items in your bag. Sales Tax:Currently, Sales Tax will only be applied to orders shipped to: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Massachusetts, Michigan, Nevada, New Jersey, New York, North Carolina, Ohio, Oklahoma, Pennsylvania, Texas, Virginia and Washington. Facebook may link this information to your Facebook account and also use it for its own promotional purposes in accordance with, Google Analytics. Ensure shoes are returned with original shoebox. Every clothing item shipped has a tag attached reading "Once this tag is removed, this garment cannot be returned". If you reset your web browser to refuse all cookies or to indicate when a cookie is being sent, some features of the Site may not function properly. You may select a refund or store credit for all or some of your items. How We Store And Protect Your Personal Information, How Long We Keep Your Personal Information, Your Choice With Respect To Your Personal Information, European Interactive Digital Advertising Alliance, http://www.networkadvertising.org/managing/opt_out.asp, http://www.google.com/policies/privacy/partners/. This is to ensure all items are delivered in the most secure and protected packaging available. These cookies allow our service providers and us to recognize and count the number of users of the Services, to see how users move around the Site, and how they engage with different functions, including usage statistics, when they are using the Services. Inferences drawn from the categories described above in order to create a profile about you to reflect your preferences and characteristics. If you have any questions or comments about our privacy practices, you can contact us at: ZIMMERMANNUS Head Office601 West 26thStreet, Suite 350New York, NY 1001 USA. When you apply for employment, we collect your identifiers, employment information, your education information, and any other information you decide to share with us. You can use the browser that you are using to view this Site to enable, disable, or delete Cookies. This cookie stores the visitor id which will be used by the Facebook Pixel. You have the right to opt-out of the sale of your personal information to third parties. InternationalFor delivery outside of the US, we use DHL's Express International service. Functional: These cookies record some of your activity on the Services as well as information about your device, such as what browser you are running and what pages you access. When you visit our Site, we collect your internet activity. Items returned outside this period will not be accepted. Items must be in original condition (including tags) and must not have been worn, altered or washed. This will be noted in the checkout process. Zimmermann adopts all appropriate security measures and safeguards to ensure an appropriate level of data security. Discover new arrivals, exclusive offers, and personalised experiences by joining ZIMMERMANN. We may contact you via email, text, phone, post, or social media. Right to Lodge a Complaint. We have disclosed your identifiers and internet activity information to companies that provide us with IT systems support. Each web browser is different. Subject to adherence to the following terms (ZIMMERMANN Outlets are excluded): Returns will only be accepted with proof of purchase on items within 15 days from the date of delivery. ZIMMERMANN partners with Rakuten Marketing, who may collect personal information when you interact with our site. Cookie data. Please read Return Processing Times for more information. The Online Store will present this option provided all items in your order qualify. You can revoke your consent at any time. For deliveries to eligible zip codes in New York City, Dallas and Los Angeles, the ZIMMERMANN Online Store offers a limited Same Day Delivery service at checkout. This must be completed and sent to us with your return. This means that after you are done browsing our Site you may see some advertisements about our Services elsewhere on the Internet. This policy only applies to the ZIMMERMANN Online Store. 4. When you make a purchase either on our Site or in our stores, we collect this information so that we may: Communicate with you and receive, process, confirm, send, and track your order and requests, as well as associated activities such as administrative management of the contract, payment processing and fraud prevention, Provide you with an optimized customer experience, Inform you of our new products and offers and conduct direct marketing activities, Safeguard against fraudulent purchasing activity, Communicate with you regarding gifts and special offers, The legal basis for this processing is performance of our contract with you.