A chocolate body wrap and sea facial are a few of the more creative treatment options. Seaside Grill, next to the main pool, serves casual fare like burgers and nachos. The rooms are a bit dated and worn, it's a 20-minute drive to town, and food service isn't provided by the pool. There are no limits on how often can guests can eat or how much they can drink. We have also taken notes about the opportunity areas related with food and the rooms and our head department have already started with new processes. Cozumel isn't known for it's sandy beaches, but Sunscape has a long private expanse of sand that's set with neat rows of blue sun loungers. El Patio provides Mexican fare for dinner. The air-conditioned rooms at the Sunscape Sabor Cozumel- All Inclusive feature flat-screen cable TV and a coffee maker. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. Eduardo Betancourt, Hello Mr. Anthony, Extra beds Free cribs/infant beds and free rollaway/extra beds available on request, Hello Mrs. Natalia. A stay here includes free parking. Cozumel By proceeding, you agree to our Privacy Policy and Terms of Use. Short walk to ocean. If its all inclusive why do you have to pay 1 for the meals? We understand your comments and for this reason we are offering food option to all our guests, and we actually offer the access to the buffet restaurant at Secrets Aura Cozumel ( adults only). Copyright 19962022 The front desk is open 24 hours a day. The downsides? Our only issue was the availability to get food. Some facilities may be restricted. Is your private beach next to the property or do I need to use a means of transportation to go there? For kids we have Handcrafts, Movies, Coloring, Air hockey , Trivia etc. Reviews are most valuable when they are original and unbiased. The Cozumel Palace is a largely upscale though relatively small oceanfront resort situated on the west coast of Cozumel island. By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60C/140F. The most helpful contributions are detailed and help others make better decisions. Special requests are subject to availability at the time of check-in and can't be guaranteed. That's how we know our reviews come from real guests who have stayed at the property. We had lots of issues on the trip with delayed bags, Covid scare possibly derailing trip, power outage during hurricane. This property has taken steps to provide more sustainable and eco-friendly travel, Sign up and we'll send the best deals to you. I remain at your service I remain at your service regards. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Fish paintings and mosaics line the walls and coffee and cookies are set out so guests can help themselves. This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly). Mons the activity director was beyond fabulous. Booking.com will make efforts to obscure email addresses, phone numbers, websites, social media accounts, and similar details. The building was being renovated and our rooms were in that part of the resort. Click here to read post guidelines. If you stayed at this property through Booking.com, you can write a review. Sunscape Sabor Cozumel accepts these cards and reserves the right to temporarily hold an amount prior to arrival. IS THERE ANY ACTIVITIES THAT CAN BE DONE WHILE IN THE HOTEL, ESPECIALLY FOR THE KIDS, AND FOR THE ADULT LIKE HORSE-BACKING, BOAT CRUISE, JET SKI, ETC. The features truly stand out at Sunscape Sabor. The property was somehow ok, but we got scammed into signing for a Vacation club. We have stayed multiple times and always find something to enjoy. Do you have lactose free milk? if the writer is claiming to be someone else). Yes, every guestroom at Sunscape Sabor Cozumel - All Inclusive comes with a balcony with some featuring ocean or garden views. The staff are very friendly and efficient. Does this room have the jacuzzi display on the pictures?? If you booked through us and want to leave a review, please sign in first. Orbitz, Orbitz.com, and the Orbitz logo are either registered trademarks or trademarks of Orbitz, LLC in the U.S. and/or other countries. The property is very nice, they have updated the property last year during covid so it is beautiful. For families looking for an all-inclusive, upper-middle-range beach vacation in Cozumel, it doesn't get any better than the 218-room Sunscape Sabor. Airport (CZM), which is 9.6 mi away (23 minutes by car). Choose your currency. This list may not be comprehensive. The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation. Each one comes with a private bathroom and a private balcony or terrace. Babysitting services can be arranged at reception. For more details, take a look at the cancellation policy on our site. Tropical plants, palm trees, and trimmed hedges look upscale, but the buildings themselves, whitewashed and thatch-roofed, are a bit worn -- probably a combination of age, salt, and relentless Mexican sun. 100 Lighting Way Secaucus, NJ 07094-3626 USA Telephone: (201) 902-2000. Individually-wrapped food options are available through room service. Contact the resort at the phone number listed on your booking confirmation. yes, we have a new program called clean complete verification , you can see all information here: Dear guest, This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. Contributions should be travel related. Kids can revel in the scheduled foam parties or jump on the outdoor trampoline while parents hit the spa and fitness center. All products are independently selected by our writers and editors. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Art can include oil paintings of vibrant beach scenes. How can you complain when you're in paradise!! Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Nice beach. We hope to see you soon again. We have been going to this resort for 14 years and can't wait to book again for next year. There's an enormous outdoor trampoline. Gratuities and taxesGratuities and taxes are included. Open 24 hours. Your current language is English (US), Carretera Costera Sur KM 12.9 Zona Hotelera Sur, 77600 Cozumel, Mexico, Sunscape Sabor Cozumel has been welcoming Booking.com guests since Dec 23, 2008, Top Location: Highly rated by recent guests (8.6), Lock in a great price for your upcoming stay. A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in. They need to offer high speed internet in all rooms and get the sheets and towels cleaner/whiter. We love sunscape and have stayed here five times in the last eight years. A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in. Cleanliness isn't an issue here, but the rooms look dated and there are maintenance issues like chipped paint and worn tubs. Sabor Cozumel has on-site equipment for activities such as snorkeling, sailing and scuba diving. There are ample metal sun loungers set around both pools, along with the occasional thatch umbrella for shade. We have activities like volleyball, water aerobics, Pool Volleyball, Zumba class etc. Driving? Guests are required to show a photo ID and credit card at check-in. Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. Please let us know if you have any questions, yes, we offer 2 restaurants and 1 food truck, We are offering antigen testing to all our guests staying for a minimum of 3 nights, you can schedule the testing at check-in, yes, we continue with the construction next to Sunscape Sabor Cozumel. Thanks! And they took care of each issue in stride. Thank you for sharing your opinion. An outdoor pool and a fitness center are other recreation options. Outside, the pool leads to the ocean, and garden grounds are well-maintained and swept. Drinks, food, and gratuities are all-inclusive 24-hours a day at Sunscape, though what's available and when it's available can be a bit confusing. I remain at your service Beautiful beach and tropical surroundings,small options and typical all inclusive Americanized food, room was small and smelled musty, towels had previous guests hair on them. Contributions should be appropriate for a global audience. Is a hot tub and is located on the balcony or terrace. Wi-Fi is supposedly free, but basically nonexistent in many of the rooms. The water is calm and clear enough for snorkeling. All in all we had a fantastic time. Get the travel advice you need. Hi, where are the kids supposed to sleep on this room, it says room can capacity is 2 adults and 2 children, but only shows 1 king size bed? La Cava has a private wine cellar and is available only for private events and parties. Registered guests are the only ones allowed in guestrooms. 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All content should be genuine and unique to the guest. Charges for extra guests may apply and vary according to property policy. You can sip a beverage at the coffee shop/cafe. Please fix the following errors to continue: Find a cheaper hotel within 24 hours of booking and we will refund the difference. This property accepts credit cards. Is the scuba diving on site or do you have to take a taxi to a dive site? Only a customer who booked through Booking.com and stayed at a specific property can write a review. And they took care of each issue in stride., We love sunscape and have stayed here five times in the last eight years. Thank you for sharing your review with us. We were delighted that you have enjoyed all the incredible view from our rooms. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. Sunscape Spa by Pevonia is the resort's spa and services include beach massages, body wraps, and couples treatments. There is also a daily events program. Please enter your travel dates like this: mm/dd/yyyy. We have more than 70 million property reviews, all from real, verified guests. The Family Suites clock in at over 1,200 square feet and include a sofa bed, along with a kitchen. El Patio - Restaurant specializing in Mexican cuisine. Thank you for your objectively, we have taken notes and send them to our F&B Manager and the new chef to improve the variety. This beachfront resort is located on the beautiful Mexican island of Cozumel. Dont include any personal, political, ethical, or religious commentary. Loved the resort, but was disappointed that several restaurants were closed during the construction/remodeling. This property affirms that it adheres to the cleaning and disinfection practices of Intertek Cristal (3rd party expert - Global) and Safe Travels (WTTC - Global). It took 2 days to straighten the room situation out . CST #2063530-50, To finish creating your account, please click the link we just sent to. the beach is stunning. We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. Four restaurants and five bars provide ample eating and drinking opportunities. There are treatment rooms for couples and singles, plus a relaxation lounge and free tea. , The resort is just a few minutes drive from the islands main coral reefs. After their trip, guests tell us about their stay. Only three restaurants and you had to order off the menu for dinner. We need both a check-in and a check-out date to check availability. It includes Lifefitness cardio and weight machines, but they're not the newest models. Activities and facilities/equipmentAll non-motorized water sports, land activities, and use of recreational facilities and equipment are included. After booking, all of the propertys details, including telephone and address, are provided in your booking confirmation and your account. Error: Room was downgraded because of on-site construction. The 218 rooms at Sunscape Sabor are divided into Deluxes and Suites, with views overlooking the pool, gardens, or ocean. We are honored to read that you are already planning to visit us next year. There were a lot of kid activities, secrets is next door for adults only. the staff was amazing!! Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Short walk to ocean. During our visit, the restaurants, lobby, beach, and pools were busy, but never felt crowded or chaotic. Sunscape Sabor Cozumel - All Inclusive offers free cancellation on some room rates. U can see the ocean from your room and the staff is excellent! They both have known for months about it., Everything! You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didnt actually stay there. Garden peaceful setting. QROO. We are happy to read that you enjoyed our beach and our location. we are happy to read that you loved the service offered by the team and you loved our location. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. We love to snorkel and have seen so many great wild life in this area. Parents can utilize the enormous and relaxing spa. Booking not found double-check your booking number and PIN then try again. Parking is free and staff is on-hand to assist with valet services. We have a shop on site where you can purchase gifts. We love the staff and the location of the property to the ocean. I just clicked on the all inclusive. The property is nice and clean. These fees and deposits will be charged at check-in, check-out, or the time of service. On-site antigen/rapid COVID-19 testing is available for a USD 35 fee. Desires Music Lounge, just off the lobby, provides musical entertainment and karaoke. Volleyball nets are set up and there's an area where guests can check out kayaks, life preservers, hobies, snorkel equipment, and paddles. I apologize but the hotel dont provide the transportation, I Kindly ask you to contact AMSTAR , is a transportation agency on site. One overlooks the lobby, and hosts a variety of fun activities from aerobics to a foam party. When would you like to stay at Sunscape Sabor Cozumel? Portofino is the all-day dining restaurant, for breakfast buffet, lunch, and dinner. Please check you have entered your email address correctly. All rights reserved. the facility is beautiful!! you were able to visit Secrets resort next door and the beautiful beach, Rooms fully stocked. And with just 56 rooms, the atmosphere. Onsite safety features include a fire extinguisher and a first aid kit. !, The Sunscape has a wonderful beach area for lounging. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this. Javiar at Tortugas Bar was great!! We are going to be waiting for you. Garden peaceful setting. Contact information can be found on your booking confirmation. Do you have shuttle service from airport? Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate. Dispensers and individual bottles of hotel brand toiletries are provided. Open daily for dinner. Everything! Other amenities include balconies, ceiling fans, and safes. A charge for a mandatory New Year's Eve gala dinner on December 31 is included in the total price shown. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. By creating an account, I agree to the Expedia, By signing into my Orbitz Rewards account, I agree to the Expedia, url The lobby includes low white couches topped with orange and blue cushions. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and dry cleaning/laundry. If you book the all-inclusive option, you have all restaurants on the property included. Booking.com is a distributor (without any obligation to verify) and not a publisher of these questions and answers. Just like by the pools, food and beverage service isn't offered on the sand. Cancellation and prepayment policies vary according to accommodations type. Your contribution should be yours. A kids' area provides standard chicken nuggets and there are highchairs. Eduardo Betancourt, Hello Ms. Arlene There still needs to be some work on the quality of food and all the restaurants being open but with the pandemic and them being short staffed it is understandable. Mexican Caribbean-style Hotel located on the beach. Food could have been better from the choices but good! Booking.com mayat its own discretionalter, modify, delete, or otherwise change these Guidelines. Yes with several caveats. Can advisors add a surcharge to cover credit card fees? Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.