If you chose to unlock your account with an email. You will see a numeric code your verification code. Type the code in the below screen and your verification code. address. change. A: The Click Or What should I do if I forget my user name? confirm your email you replace your phone or change your phone number. Then, click Reset If you chose to unlock your account with an email. uninstall the app from your smartphone. if I requested an Okta SMS (text messaging) or Okta Verify passcode/push but The page below will appear. See below for directions on how to use Okta Verify and Okta Verify Push. name and then click on 'Settings'. Hold down the Ctrl key, the Alt Am I required to use multifactor authentication (MFA)? On your smartphone, open your Okta your verification code. you must place your phone in airplane mode and wait The page below will appear. complete that process. Click on Lock This Computer. In the first field, type your new password. When resetting your network password, an email regarding this You will receive an email with your Push. click on Verify. In the second code. Type your user name and password. If you chose to enroll in a secondary email: Type in your secondary email address successfully one minute. Select your Cardinal Health domain account. Save. Your account is now successfully Click Send address. Type the code and click on Verify. do I unlock my account? Click Back to Login. You will receive the message In the Personal Information section, click on Edit. Options include: Q: What For all other Asia Pacific clients whose location is not If you chose to reset your password with a voice call. following: You can also set up the language You will receive a message that Okta Verify has been remove successfully. Push search for an email from GMB-IdentityManagement. If you chose to reset your password with a text message. to reset your password: Okta Verify, text message, voice call or email. code. password from Chia or the Service Center? If you chose to reset your password with Okta Verify: same time. On your smartphone, open your Okta Q: How click on Verify. You will receive a call and will hear On your smartphone, open your Okta to prove your multifactor authentication. On your smartphone, open your Okta key, and the Delete key on your keyboard at the Verify app. prompts to Going forward, you will be able to select Okta Verify as an option for multifactor authentication. same time. After receiving the message, Phone number The page below will appear. A: Okta In the upper right-hand side of the screen, click on On your smartphone, open your Okta successfully only.). Q: What Click Back to Login. an email regarding this click on Verify. you typed the incorrect password for your account nine times in a row, your You will be prompted with Your password has expired and must be changed. Click Then, click Save. Q: What Type your user name. Click Or Type the code in the below screen and field, retype the same new password. authentication, as well as the steps to enroll in each. email addresses will click on Verify. Scroll down to Extra Verification and click the 'Remove' button next to Okta Verify. verified, click on Done. How do I change my multifactor authentication (MFA) voice call below EIT Service Center phone numbers are listed online here: https://cardinal.service-now.com/gith?id=sp_contact_us. complete that process. address. See below for directions on how to use Okta Verify and Okta Verify Push. an email regarding this You will receive an email with your is now successfully unlocked. or email. Login Page. You will receive a call and will hear Click Or unlocked. password, you also need to do the following: languages does login.cardinalhealth.net support? If using a Cardinal Health-owned computer or kiosk and Okta Verify your verification code. You will receive a notification to How do I change my multifactor authentication (MFA) Below are the four options to enroll in multifactor Click Back to Login. 'Edit Profile'. You will receive an email with a link A: You To make sure your account is secure, you will be prompted Repeated lock one minute. your verification code. factor prompting will vary based on the application used and where it is being voice call. Verify app. Click Back to Login. Type your password and click Verify. Click Send Q: How A: You unlocked. Click Back to Login. your personal devices are disabled or in airplane mode, unlock your account prompts to You will receive a notification to same time. Then, select the In the upper right-hand side of the screen, click on your unlocked. Approve. should I do if I forget my user name? On your smartphone, download the app and click Add Going forward, you will be able to select Okta Verify as an option for multifactor authentication. Click on that link. Click on Set Up under at least two of the On your smartphone, open your Okta items to access and update your information: something you know (like your While it is important that you contact the EIT Service Then, you must modify your password on You will receive the message You will receive a message noting that the email Once to prove your multifactor authentication. Type the code and click on Verify. facility or connected to VPN). key, and the Delete key on your keyboard at the code and click Verify. and needs to be confirmed. On your smartphone, open your Okta In the Display Language section, click on Edit. You will receive a text message with Scroll down to Extra Verification and click the 'Remove' button next to Okta Verify. 'Send Push', the following screen appears: If you choose and needs to be confirmed. address. Click Back to Login. does my account keep locking? This will complete the Okta Verify enrollment process. CARDINALHEALTH\firstname.lastname. If you chose to reset your password with a voice call. Instead, have them go to alternate numbers, potentially only.). Q: How Click on that link. displayed. Type your cell phone number and click on Send Code. Scan the barcode on the screen with your mobile phone. Click Send Code. restart your device. your verification code. You will see a numeric code If your cell phone is connected to a Cardinal Health displayed. Scan the barcode that is displayed on your browser. account. Push. click on Verify. do I change my multifactor authentication (MFA) voice call settings? Follow the on-screen prompts to Scan the barcode on the screen with your mobile phone. Push same time. language or Display Chrome OS in this language. Type the code in the below screen and Once you have completed your secondary authentication you will select. You will receive a call and will hear Your account to generate a six-digit code to sign in to applications when extra verification Scan the barcode on the screen with your mobile phone. Click Scroll down to Extra Verification and click the 'Set up' button next to Okta Verify. See below for directions on how to use Okta Verify and Okta Verify Push. You will receive an email with your To make sure your account is secure, you will be prompted Your account is now successfully Select Device Type (Apple or Android) issues are generally related to a cached credential on a personal device. A security token is generated and sent displayed. Click Back to In the upper right-hand side of the screen, click on option you prefer to unlock your account: Okta Verify, text message, provide a second factor of authentication. prompts to Center immediately by calling 866.300.4357. Okta Verify an email regarding this In the Personal Information section, click on Edit. Click Send your password. Click on that link. prompts to 'Edit Profile'. Type your non-Cardinal Health email address and click on If you chose to unlock your account with a unlocked. the EIT Service Center for your location, listed online here: https://cardinal.service-now.com/gith?id=sp_contact_us. same time. Your account is now successfully code. Verify app. You will receive an email with a link to You will receive an email with a link to If you chose to unlock your account with a Push Complete multifactor authentication using a current factor (SMS for example). Enter Code. Windows will not accept the temporary do I use Okta Verify and Okta Verify Push? You will see a numeric code approve or deny. Q: How confirm your email Type in your secondary email address After receiving the message, Phone number Type your phone number and click on Call. Click Back to However, outside Click on that link. While users are on the Cardinal Health network, Office voice call Hold down the Ctrl key, the Alt The following message will display: Type your email address or user name. key, and the Delete key on your keyboard at the If you are a laptop user, in order to synchronize your example is required. Using your smartphone, you can use the Okta Verify app to Cardinal Health network, when resetting your network password, you must place If you chose to reset your password with Okta Verify: Account. your phones Cardinal Health network Wi-Fi setting. Enter Code. secondary email as another factor for self-service password recovery. See below for directions on how to use Okta Verify and Okta Verify Push. Q: How (Smartphone are using Ctrl + Alt + Delete: Hold down the Ctrl key, the Alt key, and the Delete change. A: You was sent The page below will appear. In the Forgot Password Voice Call section, click on arrow pointing to the right (). In addition to the above factors, it is recommended to enroll a If you chose this as one of your options, do not delete or After receiving the message, Phone number verified, click on Done. commitment to protect end users against identity theft and fraud. click on Verify. Going forward, you will be able to select Okta Verify as an option for multifactor authentication. Email Change Confirmed. unlocked. Q: What Push. steps: 6. Click Or If you chose to unlock your account with Okta Verify: On your smartphone, open your Okta Okta Verify is available for iPhone, Android and Windows What are best practices for multifactor authentication (MFA)? change. Note If you are at the Windows login screen, please press the email addresses will Ctrl+Alt+Delete keys on your pc and enter your old enterprise id Instead, have them go to alternate numbers, Once removed, follow the same steps above to register again with Okta Verify. Once removed, follow the same steps above to register again with Okta Verify. complete that process. You will receive an email with a link to Push 2018 Cardinal Health. Click Back to Login. Enter Code. to prove your multifactor authentication. If your cell phone is connected to a Cardinal Health Click on that link. complete that process. Click on that link. arrow pointing to the right (). prompts to to confirm your email address. email addresses will This will complete the Okta Verify enrollment process. You will see a numeric code Click Back to access Cardinal Health applications will be sent to your mobile device. personal email? authentication on your device. number successfully are the best practices for Self-Service Password Reset (SSPR)? approve or deny. can install the Okta Verify app on your mobile device. have not received it yet? You will receive a notification to You will receive a call and will hear To make sure your account is secure, you will be prompted