Good customer service deserves recognition. How long does it take to receive a refund? You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. The discount will be deducted and the final price will be recalculated. It celebrates the women we love and explores their love for the water. A return or exchange will not be accepted if the original tags are missing. Fit issues that arise after the wetsuit has been used. If the manufacturer you want to have repair your wetsuit, cant or the price isnt right, check out these third party providers as good second options for reliable repair. Damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow instruction provided with this product. s#3yiI]n =4=Qhc(10G88t. If your order is already in process, you can return all or part of your order once you receive it. stream 4 0 obj Orders placed before 12pm EST (Monday - Friday) are typically processed and shipped the same day. Our wetsuit experts at Vissla will contact you if there will be a charge and/or discuss repair options and pricing. If your order arrived damaged, please contact our customer service team by submitting a request hereor sending an email to customerservice@oneillcanada.com. He doesnt have a receipt, and I am thinking about sending it in. Avoid exposure to harsh detergents of chemicals. Using this tab correctly will avoid this thinning issue. For regular returns, we must deduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. For orders less than $100, we charge a flat rate of $8.99 plus tax for shipping anywhere in Canada.If you are exchanging the size or color of a product, the return is 100% free. We will repair or replace your wetsuit if it meets our warranty criteria. If you have further questions about the status of your order, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. If you placed your order very recently, it may be possible to cancel your order before it is processed and then you can make a new order. We do not warrant that the product you purchase will meet your requirements or personal expectations. You can find information about returns by clicking here. Defective product should be returned clean and dry, postage prepaid, with a completedWarranty Repair form. We exclude and expressly disclaim all express and implied warranties of merchantability and fitness for a particular purpose. This product when classified as being second-hand or it is being sold as a product with existing defects. Most orders are processed within a few hours of placing the order. But wetsuits require care if they are to perform and wear the way they were intended. Can't find the right forum, then post your general surf-related remarks here! Warranty repairs are free of charge. Under our warranty guidelines Quiksilver will repair or replace (at Quiksilvers sole discretion) this wetsuit if found to be defective under normal use and proper care. If a Buell wetsuit is found to be defective under normal use and proper care, Buell Surf will repair or replace the product at our sole discretion. If those two items are off you will have a larger chance of unnecessarily damaging your wetsuit. Orders placed after 12pm are typically processed and shipped the next business day. Limited 1-year warranty (from date of original purchase) on workmanship and materials. The ONeill wetsuit warranty does not cover: 1 year warranty workmanship and materials, 90 day on workmanship and materials for Wetsuit Accessories, Materials over 1 year (from date of original purchase), or 90 days for accessories, Repairs or alterations done by anyone other than ONeill or an ONeill authorized repair facility. Light soap or detergent is okay to use when washing. Wetsuit products are always excluded from promotions and discount codes. Credit where it's due with O'Neill. Isurus is not responsible for wetsuits that are lost in transit. Mens Tops, Shirts, T-Shirts, Tank Tops, Sweaters, Hoodies & Fleece, Womens Tops, Shirts, T-Shirts, Tank Tops, Blouses, Sweaters, Hoodies, Fleece & Cover-Ups, Womens Pants, Shorts, Skirts & Swimshorts, Womens Rash Guards & UV Protection Shirts, Boys Tops, Shirts, T-Shirts, Tank-Tops, Sweaters, Hoodies & Fleece Size Chart, Girls Tops, Shirts, T-Shirts, Tank-Tops, Sweaters, Hoodies & Fleece Size Chart. Submitting warranty claim does not guarantee repair or replacement. If you are exchanging the size or color of a product, the return shipping is completely free. Warranty claim requests without a valid proof of purchase (sales receipt). Pick up at Body Glove Wetsuits office can be arranged if repair is done at same facility. Our warranties only apply to Wetsuits purchased from authorised Peak Wetsuit retailers (with purchase receipt from an authorised retailer). Depending on where you live, it can be argued that your wetsuit is just important as your surfboard when it comes to catching a sustained amount of waves. Boardriders handles all return shipping costs, Boardriders is not responsible for any suits lost in transit by the carrier, Please return your suit completely dry and free of sand. We apologize if you received a damaged product from us. After every surf, rinse your wetsuit in fresh water. Shipping fee $11.95. 1 0 obj The thing looks brand new too, no scratches, scuffs nothing. After rinsing, fold in half at waist and hang dry. HOW DO WE DECIDE IF IT'S A WARRANTY OR NON-WARRANTY REPAIR? Alterations done by anyone other than authorized repair facility. Suits without a copy of the purchase receipt willNOT BE COVERED UNDER WARRANTY. Hang your wetsuit on the provided wide hanger to maintain shape. Send detailed information on areas of wetsuit needing repair. As individual consumers, the single best thing we can do for the planet is to keep our stuff in use longer. Wetsuits General Warranty Information and PolicyIf the product is found to be defective under normal use and proper care, ONeill will repair or replace the product at our sole discretion. O'Neill warranty service is excellent. I would imagine warranty would cover stitching issues, material breakdown etc. Or do you mean any random local surfshop? Make sure to include your order number and pictures of the defect in your correspondence. Wetsuits should always be rinsed with fresh water and hung to dry not in direct sunlight. What about size/color exchanges? .sizeChart{ Contact the place of purchase or authorized Body Glove dealer to make arrangements with the repair department. Create an account to follow your favorite communities and start taking part in conversations. We warranty our wetsuits for manufacturing defects for 1 year from the original purchase date on all seams and neoprene. Your claim is important to us and we will respond to all claim emails within 24-48 hours after receipt (Monday Friday 6 am to 3 PM PST excluding Weekends/Holidays). Fit issues should be resolved before the wetsuit hits the water. Such Product is warranted against manufacturer defects pertaining to the workmanship of the product for a period ofone (1) yearsfrom the original purchase date. Moderators: jimmy, collnarra, Mr Puffy Pants, Butts, beach_defender, Shari, Forum Moderators, Post Orders cannot be changed once they are placed. Wetsuits repaired by other repair service. For the most part, wetsuit manufacturers are good about backing their product and getting them repaired quickly when and if you have a problem. Scratches, fading are inevitable as are tears from fins, reefs, etc. By selecting environmentally friendly materials we can all protect our planet. Should you find and fault in workmanship or material during the warranty period please contact the following. At no time does ONeill offer refunds. % Quiksilver wetsuits have been designed using the lightest most flexible materials. Friend won a oneill wetsuit abroad, hes used it for a month or 2. This is normally seen as horizontal cuts/ tears anywhere from below the knee to the bottom of the leg. I've had several free warranty repairs and a few normal repairs over the years, which were pretty cheap. We offer a 1-year wetsuit warranty on any any workmanship defects and a six (6) month warranty on all material defects. After opening the first ever surf shop the brand has grown into one of the biggest names in surf wetsuits and clothing. Products sent to us for warranty will be evaluated for repair or replacement at Isurus sole discretion. Please include pictures of the damages. Isurus is not responsible for wetsuits that are abused or show normal wear and tear over time. Thinning of the shoulder region due to the Velcro from the neck seal adhering to the inside or outside of the wetsuit (there is a female Velcro tab provided at the top of the zip for the neck closure Velcro to be attached to). by petulance Mon Apr 28, 2008 9:24 am, Post by smw1 Mon Apr 28, 2008 10:58 am, Post <> by petulance Mon Apr 28, 2008 12:26 pm, Post If your wetsuit meets the warranty guidelines above and you want to initiate a claim, please emailWarranty.usa@boardriders.com. Damage caused by anything other than defects in materials or workmanship. All Billabong wetsuits come with a limited 2-year warranty on stitching, 12 months on all materials, workmanship and liquid welded seams, from the date purchased. We have one Oneill shop but it sells clothing only. Please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. How do I change an order I recently placed? Please proceed with the return process to receive an exchange or refund. Where is my order? We stand behind our products, which is why we have the best warranty in the industry. .sizeChart td{ We offer free shipping on all orders over $100. Scratches and fading are inevitable, as are tears from the occasional close call with a fin. Ensure you hang your wetsuit in the shade to dry. The use of bleaches, wash additives, dry cleaning, machine drying, and/or the failure to properly wash Product will make the Product ineligible for coverage under the Wetsuit Warranty Program. How is oneills wetsuit warranty? Warranty policy is subject to the following limitations: All warranty claims must be accompanied by the original purchase receipt from an authorized dealer. Warranty request without original proof of purchase, Materials over 6 months from date of original purchase, or 90 days for accessories. Discounts/promotions may be applied at checkout. But wetsuits require care if they are going to perform and wear the way they were intended. There are 2 tears near the seams on the inside, going pretty deep. so has their address they are at Powells Rd in Brookie not green st. yep I agree good wetsuits pity O'Neill aren't interested in offering local retaillers any protection against product dumping from their own country of origin FOR SALE - BOARDS & STUFF (incl Lost & Found), Board Design, Repairing, Shaping, etc (was called Equipment). We accept the following payment methods:Credit cards: Visa, Mastercard, American Express, DiscoverDigital payments: Apple Pay, Google Pay, Paypal, Shop Pay. For example, normal wear and tear, improper storage, failure to follow instructions, and fin cuts. I'll take the spring suit in this weekend and see what happens. If wetsuit warranty has expired:All repairs must be at cost to be determined by a Body Glove Wetsuits representative. If the size you ordered is the wrong fit, you can then exchange for a new size and there will be no processing fee. Damage from using the wetsuit for purposes other than it was designed for. NEVER put your suit in a washing machine or dryer (not even tumble dry). However its too big for him, so he let me have it for a few beers. Yes, I know the rip / tear was from normal use but the O'Neill website didn't say anything about that (they were mainly concerned with repairs from unauthorised repairers). If you feel your ONeill wetsuit has an issue which is covered under the warranty you should contact the retailer you purchased the wetsuit from in the first instance. To properly care for your Wetsuit and to prevent any void of warranty, we recommend that the Wetsuits never be put in a washer or a dryer and should never be left in direct sunlight to dry. For regular returns, we must deductdeduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. Our wetsuit experts at Vissla will determine whether your wetsuit repair qualifies under our warranty or if there will be a charge and/or discuss repair options and pricing. All glued and blind stitched suits carry limited1 Yearwarranty (from the date of purchase) on workmanship and materials. If you recently placed an order and would like to cancel, please submit a request here or send an email to customerservice@oneillcanada.com. We offer a 1 year limited warranty from the date of purchase on manufacturing defects for all Matuse Wetsuits with proof of purchase. Sun and UV rays damage neoprene. You can track the latest status of your order by clicking the link in the confirmation email you received when you placed your order. A laser printed footbed with arch support and a thick strap, choose the Koosh Sandals for long-term comfort, durability and easy style options. The following will not be Covered Under Warranty, For U.S. warranty return information:1-800-331-1637orinfo@oneillwetsuits.com. Repairing yourMatuse suit is highly encouraged and will not void our1yr warranty if qualified. Isurus is the only party authorized to determine warranty eligibility. O'Neill selected six Canadians who, like Jack O'Neill, have carved a path through life that is true to themselves and uncompromised by societal pressures. Wetsuits sold through an unauthorized Rip Curl vendor. Click to discover. It may take 3-4 business days for the refund to post to your credit card account. We will quote you a repair cost for any repairs that are not covered under warranty. endobj 8VpKW)AbbB_JW;;%"I|U)5?|"UJuyGyL 'L3V"*&WS8df^XTEP1w6usqG3;& Thanks for the replies guys. In the event of a defect, we will replace the product or issue a refund if we no longer have the product in stock. We recommend shipping your wetsuit for repair using FedEx or UPS so that the shipment can be tracked. Orders placed over the weekend or on national holidays will be shipped and processed in the morning of the next business day. It is a way of life. This allowed many more people to enjoy surfing in the cold waters of Northern California. Sale item: wetsuits, UV, accessories, and promotional discounted products purchased on buellsurf.com or from an authorized Buell Dealer. Women of The Wave is not just a product collection. Orders placed after 12pm are typically processed and shipped the next business day. 5 mil or 5/4mm Works from low 40s to high 40s (8 12C) but you will see people wearing them into the high 50s. DONT PANIC, warranties are covered within 1 year from original purchase date on all seams and 1 year from original purchase date on neoprene with proof of purchase. border:grey 1px solid; vertical-align: middle; If you cannot locate your order confirmation email, please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. An example of this is elbows wearing out due to body boarding. If you are exchanging the size or color of a product, the return shipping is completely free. Chlorine and sunlight will cause fading to fabric. Damage to the inside ankle area from incorrect or over stretching of the suit when pushing the feet through the suit or catching toe nails. His original mission for designing and producing the worlds first neoprene surfwear was that he simply wanted to surf for longer. Damage from sunlight, cholorine, improper recreatioal use or care or any damage beyond the products natural life expectancy. Improper fit caused by incorrect size purchased. Damages from normal wear and tear are not eligible for warranty coverage. 4 mil or 4/3mm Works from low 50s to low 60s (10 14C). Non-Warranty Repairs cover damage caused by normal wear and tear that is not caused by a malfunction. We do not accept orders with a delivery address outside of Canada. Any damage from Velcro, either from the suit Velcro itself or leg rope, glove closures etc. Our warranties are valid from date of purchase with a proof of purchase (a receipt or a credit/bank statement) from an authorized Rip Curl vendor. Defective product should be returned clean and dry, postage prepaid. You can start a return by clicking here. It was their factory outlet from memory, but they have moved just down the road from last time i was there (2-3yrs ago), here y'are. If you are unsure if your wetsuit or watch is covered under our warranty program, please email an image of the product and a brief description of the issue tous.servicecenter@ripcurl.com. We process refunds to your original purchase method within 1 business day of receiving the product in our warehouse. Use in commercial, rental, teaching or instructional programs or activities. We tell their stories. Fit issues should be resolved before the wetsuit hits the water. Do you offer free shipping? All warranty claims returned must have prior return authorization. by OddaP Tue Apr 29, 2008 5:52 pm, Post In your email, please include a description of the damage, a copy of your original proof of purchase (or a bank statement showing the purchase date), and photos of the damage so we can evaluate the claim. Pulling, stretching or tearing at the base of the zip caused from using the zip cord as a leverage tool to finishing fitting into the wetsuit. Wetsuits repaired by anyone other than our technicians. They said it would take 3 weeks, it took 4.5, first time back out it ripped again, down for another repair which was 1 week, ripped again and then they just gave me a brand newy. You can start a return by clicking. Jack ONeills son also helped create the leash, unfortunately when testing a leash Jack ONeills board sprung back at him and he ended up losing an eye, hence the characteristic eye patch. It is inclusive, diverse and authentic. All promotions and discount codes include terms and conditions which indicate any restrictions that are applicable. If your order is already in process, you can return all or part of your order once you receive it. Why do People Buy Insurance and Does it Make Sense for Surfboards? For orders less than $100, we charge a flat rate of $8.99 plus tax for shipping anywhere in Canada. In the event of a defect, we will replace the product or issue a refund if we no longer have the product in stock. It will direct you to your order status page where you can see your order details, current shipment status, and obtain your shipment tracking number.My order delivery status says delivered but I did not receive any packageIf your order status is marked as delivered but you did not receive any package, please take the following steps:(1) Ask your neighbours if the package was accidentally delivered to them. If possible, change in a plastic tub or on a mat. The most common types of wetsuit damage not covered under warranty. Patagonia is not responsible for wetsuits that are abused or show normal wear and tear over time. Once your claim is approved and you are sending in your suit for repair, please note that: When cleaning a Body Glove wetsuit, hand wash it in cool, fresh water and hang to air dry, out of direct sunlight, after every use. xZmo8^e VE08N/)}p#1r73$%Rl=2gFb>Cvy5fwo,n gq~ Mqq(`4Gx@Z}hxo4r>1|t_ xj.G!N/:AUzH'zzl}31c^'~zc#W~`{d:'08|>^K#o4 o6Soz^Lzp }nzaF+n?`E+Qe gUmog? qP! Avoid contact with sharp objects and abrasive surfaces. Wetsuits needing repair must be returned to place of purchase, or other authorized Body Glove dealer. endobj Repairs or replacements will be determined upon inspection by a Body Glove Wetsuits representative. Materials over 1 year (from date of original purchase), or 90 days for accessories, Repairs or alterations done by anyone other than ONeill or an ONeill authorized repair facility, Warranty request without original receipt. Avoid overstretching fabric and seams. You can start you return or exchange by clicking here. If you received a defective product, please contact our customer service team by submitting a request hereor sending an email to customerservice@oneillcanada.com. Do not step on one leg to pull the other leg out. Repaired or replaced products are covered for the remainder of the original warranty. (2) Contact the courier service (Canada Post or UPS) and provide them with the tracking number and ask if they have information about the whereabouts of your package. Do not store it wet, or in direct sunlight. While wetsuits encounter a lot less accidental damage outside of normal wear-and-tear as compared to surfboards, it still happens from time-to-time. It will direct you to your order status page where you can see your order details, current shipment status, and obtain your shipment tracking number. ~204$WzD46z(T^JI,ejsXv53-zjjJ=C]6xixxE/^?h {|g4|2;1k-E!v+q/z}IrUl^-j,4[-q?{WJ4io0{ 7. <>/ExtGState<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 612 792] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Normal wear and tear, including scratches and fading. Our liability to you for any damage shall be limited to direct damages and shall not exceed the amount you originally paid for the product. After you click on check out in the shopping cart there will be an option to add a discount code. Re: O'Neill Warranty, Repairs and Service. %PDF-1.5 My order delivery status says delivered but I did not receive any package, My order delivery status says the package was returned to the sender, If your order arrived damaged, please contact our customer service team by submitting a request. <> Wetsuit classified as used or second (sold with defects). Damage caused by sunlight, chlorine, mistreatment or consequential use. } Wetsuit products are always excluded from promotions and discount codes. Without limitation to this, our warranties do not apply to products purchased from non-authorised online retailers, on Ebay or similar auction sites as we have no certainty as to where such products are sourced and how they have been treated. Party requiring repair must pay for shipping cost for both sending in and returning of the wetsuit. Products classified as seconds, samples, or used. i discovered a large hole at the base of my zipper (wetty was in its 2nd season) and took it down to the brookvale factory for repair. How to save 10% on your first order:1) Subscribe to our newsletter by clicking here2) Once you are subscribed, you will receive a welcome e-mail with a discount code for 10% offTerms & Conditions:- 10% discount available only to first-time customers- Discount does not apply to wetsuit products- Cannot be combined with other promotions. We charge for non-warranty repairs. Which products are excluded in all O'Neill site-wide promotions and discount codes? The discount will be deducted and the final price will be recalculated.We occasionally offer automated discounts which are automatically applied to your cart at checkout. by BIGJIM Mon Apr 28, 2008 9:08 am, Post We apologize if you received a damaged product from us. NO WARRANTY REPAIR WILL BE ACCEPTED WITHOUT ORIGINAL RECEIPT. Please contact our customer service team by submitting a request here or sending an email to customerservice@oneillcanada.com. 2 0 obj It just means that the next one you buy will be even better than the last. Orders can be cancelled after an order is placed only during a very short time window until the order is confirmed and processed for shipping. I have twice had cause to use O'Neill for repairs to their suits. Do you offer free return shipping? Rinse your wetsuit with fresh water after every use. Pick up at Body Glove Wetsuits office can be arranged if repair is done at same facility. Want to join our forums? To be eligible under the Wetsuit Warranty Program, the original purchaser of the product must provide Volcom with a proof of purchase of an eligible product in the form of (a) an online order confirmation sent by Volcom, (b) a bank statement or credit card statement reflecting the purchase and purchase date of the product, or (c) the original, itemized packing slip provided by Volcom with the shipment of the product reflecting the purchase and purchase date of the product (collectively, Proof of Purchase). No returns will be accepted for any reason. Our wetsuit warranty does not cover upgrading your older Patagonia wetsuit to a current model. Warranty Repairs cover any apparent malfunctions under normal use like a zipper that's busted or a seam that's torn. If this occurs, your order will automatically be treated as a return and you will receive a full refund. We stand behind our wetsuits. We accept returns and exchanges of undamaged product within 30 days of your order date. Wetsuits purchased atoutlet storescome with a6 month warranty on materialsand1year on stitching. Common wetsuit malfunctions that deserve a warranty claim submission are: To review the major manufacturers complete wetsuit warranties click on the brands below to skip to the desired terms. Orders cannot be changed once they are placed. Ordering the same product in two sizes or colors with the intention of returning one of them is not recommended. If this is the case, it will be indicated in the black notification bar at the very top of the website.All discounts codes are subject to the terms and conditions that accompanied your discount code. When hanging to dry, avoid hanging by shoulders as we recommend it to be folded over a bar or hanger at the waistline. Items purchased on sale at Xcelwetsuits.com, Repairs or alterations to any area of the product done or attempted by anyone other than an authorized Xcel repair facility, Damage done outside of normal recreational use. We work responsibly to reduce our impact on the oceans. Examples include: a blown-out panel, a fin cut, or worn material. Product Warranty and RepairsAll flat-stitched products, glued and blind-stitched products and fluid seam weld products: Neoprene Dry Suits, Waterproof Zipper Excluded: Fabric Dry Suit, Waterproof Zipper and Latex Seals Excluded: Limited Warranty: Damage done related to materials and workmanship not related to wear and tear. While Surfcare doesnt offer protection plans or insurance on wetsuits today, we wanted to cover the major manufacturers warranty policies to help you in making your next wetsuit purchase decision or figure what to do when you run into a defect with your existing wetsuit. You can find this option on the right-hand side under your product list and above the total. Warranty does not cover damage caused by extended or excessive exposure to sunlight, improper handling or storage, or failure to follow care instructions provided. Orders placed over the weekend or on national holidays will be shipped and processed in the morning of the next business day.After your order has been shipped, you can expect the following delivery timeline depending on your location:Quebect & Ontario: 1-3 business daysCentral Canada: 2-5 business daysWestern Canada: 3-7 business daysOccasionally, delivery times may be delayed if our carrier service partners are experiencing delays. 2 mil or 2/2mm Works from mid 60s to low 70s (19 22C). <>>> Some other helpful info to know when buying a new wetsuit. Our customer service team is happy to assist you with specific sizing questions. Which Wake Surfboards Have the Best Warranties? If you wish to return or exchange an item purchased online due to fit or any other reason, please contact customer care via email: Q. *Valid from date of purchase with proof of purchase. Products classified as seconds, samples, promotional, or used. Do not use excessive force when putting on or removing your wetsuit. For regular returns, we must deduct a surcharge of $8.99 plus tax to cover handling and repackaging costs. Limited 90-day (from date of original purchase) warranty on workmanship and materials. Surf Factory School or commercially used wetsuits. ?7d|AF=_fiyZ *,2|Y]`fEgme""U1hg,Uegq(i! EffectiveOct 15, 2020, due to the disruptioncaused by COVID-19 O'Neill will no longer be accepting non-warranty repairs.