Combining style, durability, intelligent design and much more. That was not my intention. My day is going fine, thank you, except due to the Fact that my 89 year old mother who suffers from a Prolapsed Bladder, Heart Condition, Low Blood Circulation In Both Of Her Legs, Along With Arthritis In Both Of Her Knees Which Affects Her Mobility had received One (1) Of Your Swiss Gear Bags Directly From Your Company To Take Care Of A Major Inconvenience That She Had With One (1) Of Your Other Past and/or Previous Products. I even offered to ship the entire suitcase at my expense as proof, but my request was denied. Alternatively, you can make a return or exchange at any open CAA Store within the South Central Ontario club territory (exchanges by mail are not offered). Enclosed, in the attachments, please find some very recent pictures of your Swiss Gear Bag for your reference and further review. Immediately after arriving in Spain for work, i noticed the seam near the zipper of the largest compartment began to fray eventually opening to a large hole. ComplaintsComplaints for Group III International Inc.LuggageView Business profile. Simply follow these steps: 1) Carefully pack the items you wish to return in the original box/bag if possible. Click the link below and find the information you need without submitting a support ticket. Canada Luggage Depot gives you the best selection at the best price! Online returns withinthe specified time frameof the order date listed on your order confirmation email will be accepted at CAA retail stores for items that are unused/unworn, in original packaging and with all paperwork, parts, and accessories for credit of the purchase price. Asking for a receipt is such a cop out for warranty claims. EMAIL US:customer.service@swissknifeshop.comFor questions about an order already placed, please be sure to reference your order number, and send an email to our customer service department. It is now August 4 and STILL no replacement luggage. This warranty excludes every condition and warranty liability that isnt expressly set out herein. The cost to deliver the defective Product to Swiss Military will be borne by the customer. Built with Premium Features for the Frequent Traveller, Includes removable computer bag that fits laptops up to 15inch, Sturdy and stylish, fits anything you might need. Once approved you will be provided with a return label and packing instructions for your return shipment. Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.and Canada Luggage Depot. By not following this procedure, you risk that the damage will not be covered under transportation company policy. i want to return the item but i cannot afford to pay 96 dollars shipping, then the cost of luggage is 19$? We will notify you, arrange pickup and then coordinate delivery of the bag to your desired location at no cost to you. Request a copy of the report to be attached to the warranty claim. I had a Garmin Watch that had a water damage. The Mission Statement: http://www.reddit.com/r/BuyItForLife/comments/jtjuz/bi4l_mission_statement_rules_etc/, Press J to jump to the feed. We'll see where it goes from here. Backpacks, Luggage, Wallets, Belts & Accessories, SWISSGEAR/WENGER items purchased in Canada. Using your unique ID number, we will work with them to reunite you with your lost luggage. Product locks and the security mechanism fitted on the Product are delaying devices and are intended only to prevent accidental opening & cannot necessarily prevent theft of the Product & its contents, breakage or entry by airline or airport personnel or governmental authorities. (Pleasenote that aMy Victorinox profileis required). I explained the issues and provided a picture of the warranty card, which has the year of purchase printed on it. well worth seeing about getting it repaired. Damage cause by carrier is the responsibility of the carrier and must be claimed with that company at the time damage occurs. SWISSGEAR Checklite Softside Large Checked Suitcase, undefined out of 5 stars with undefined reviews, Aluminum, push-button locking telescopic handle for easy pushing or pulling of luggage and liteweight top & side grab handles with integrated bottom handle for easy lifting and carrying, Eight 360-degree, multi-directional spinner wheels for maximum maneuverability, Expands for additional interior space with adjustable clothing tie-down straps the help prevent shifting of contents, Two front panel pockets with silver tone zippers and integrated ID tag, Large interior lid zippered mesh pocket, zippered internal packing pocket, and removable zippered wet pouch. If you wish to buy the same article of clothing or hat (same colour) in a different size, but it is no longer on sale, well match the initial purchase price. SWISSGEAR/WENGER items purchased in the U.S. SWISSGEAR Business Bags purchased in Europe: Victorinox Swiss Army Luggage and Backpacks. If someone finds your lost bag with the Tracking ID Tag attached, they can call our customer service representative at the number provided. >Shop the Entire Line of Victorinox Swiss Army Knives, Shop Our Colorful Collection of Exclusive Swiss Army Knives, > Shop the Entire Leatherman Line of Multi-tools, Knives and Accessories, > Discover the Leatherman FREE Collection of Multi-tools and Knives. Try contacting 's customer service team on their social pages via direct messaging or by using comments or mentions. If you do not know your order number, please visit the My Orders page in your online account. There was some back and forth of them trying to convince me that there were more labels on the suit case. Please note that you may experience some delays with online return and refund processing, as we're taking extra care in our warehouse. Contact customer service at 1-844-811-0339 ororders@shopwithcaa.combefore placing your order. As a matter of policy, BBB does not endorse any product, service or business. In the course of normal handling, your Product may suffer abrasions, cuts, scratches, dents or soil, which are not a part of the warranty claim. If the customer is unable to provide the receipt, we offer a 50% discount code. We are committed to providing a superior customer experience at every opportunity and we want you to love your CAA Store merchandise purchase. The pockets are also pretty convenient as well. It looks like they really want a picture of that receipt. 4875 Des Grandes Prairies Blvd. JavaScript seems to be disabled in your browser. We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. Place the receipt on a scanner and scan it into an image processing program. I purchased a SwissGear bag in December of 2018 and one of the straps have torn with normal use and a zipper pull fell off. I accepted the code and immediately went to swissgear.com to redeem the code for a bag I wanted. They will need to see your bag to provide you the cost of the repair(s). The backpack had a 3 year warranty on it, and so I contacted the company for a replacement, which I have still not received after several months. CIN: L51100DL1989PLC034797, https://www.swissmilitaryindia.com/support/. Add your logo or image to 25 pieces or more in our Corporate Gifts department. They quickly reimbursed us. Certain component parts of the products will show wear & tear and eventually may need to be refurbished or replaced. Purchased the backpack for an international work trip on Jan 11, 2021 from the Navy Exchange in Norfolk, VA. For the purpose of product replacement, manufacturing specifications are subject to change without prior notice. All products returned must be in original re-sellable condition. This post kind of shits all over a company who honors their warranty with a minimum of communication and effort on your part. The Holiday Group warrants to the original owner that its products shall be free from defects in material and workmanship for a specific period of time allotted to each individual brand name from the date of their original purchase.If such a defect appears during the warranty period, upon presentation of proof of purchase, the Holiday Group will repair or replace (at its discretion) the product without charge within thirty days of receipt.This warranty does not cover accidental damage, unreasonable use, normal wear and tear, loss of use or other consequential damages, nor does it cover repairs made or attempted by unauthorized persons.Please note that returns will not be accepted without prior authorization from our customer service department and that these returns should be sent to us prepaid. Damages caused by mishandling, Accident/neglect, Misuse, Abuse, Malicious destruction. How to participate and register for the program:Already own an eligible bag?Sign up for Swiss Tracker now(Please note that a My Victorinox profileis required). Copyright 2022 SWISSGEAR.com. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. This experience was absolutely horrible and unprofessional. How can I chat live with a Swiss Gear customer support rep? Find a Store. Use the highest setting for the hair dryer to get the maximum amount of heat. If I need to find the receipt its just a quick email search away. This hassaved me several headaches with warranty claims and repairs. Although that's not idea, I could deal with that until I went to return the item after I received it. Click here or visit https://rma.swissgear.ca to begin the return process. Luggage damages caused by airline carriers are not covered under most manufacturers warranties. "Hold the receipt at arm's length and point a hair dryer at it to heat up the paper. What are Swiss Gear's social media pages? however, not that i told them that i do not want this item, the order i wanted to cancel they told me i can return it. I submitted warranty claim and they offered a 50% discount toward the purchase of a new replacement bag instead of full replacement if I had my receipt to show them , which was lost in a storage unit total loss write-off. The product will: CAA reserves the right to refuse returns that do not respect these conditions upon inspection and ship the product back to the customer. That's the plan! SWISS MILITARY will replace or repair the defective Product (deemed defective as per the terms and conditions of the warranty) within a reasonable period of time, at its own discretion. In case of any electrical Appliances, any physical and /or electrical damage resulting from, but not limited to Accident/neglect, Misuse, Abuse, Malicious destruction, Ordinary wear and tear, Acts of nature. American Rec1-888-797-2769 or online at www.americanrec.com, Established Brands1-888-523-7388 or by email at support@designloopco.com. To avail of the Warranty, the customer needs to contact Swiss Support at. July 3rd I was told the pictures were in the wrong format. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Regd. One of the zippers failed on a backpack that I had bought from SwissGear (a Group III International company). Have all the original labels and tags attached, Have all paperwork, parts and accessories, Be within the specified Return Time Frame, Not be an item included in the Return Exceptions. Any recommendations to get past the automated responses with their customer support? See our price match guarantee. Please contact the seller. Damages caused by mishandling and abuse in transit. Then click the continue button to display your order status and tracking information. Swissgear 1900 ScanSmart Laptop Backpack seams ripped after owning for less than 5 weeks. It also has two large zippered front pockets for last-minute items, a spacious expandable interior with a large zippered mesh pocket under the lid, adjustable tie-down straps to keep your items secured, and a zippered privacy pouch for personal items. see attached Fairly new Swiss Gear backpack has shoulder strap that is separating and falling apart. On June 14th they emailed saying that the label I sent them was not what they needed, meanwhile I never sent them any labels, simply completed the form as I was asked to do with the appropriate numbers. Please also check out our FAQs and Shipping& Returns pages at any time for more information! We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. If the item details above arent accurate or complete, we want to know about it. If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. Sign up for our newsletter to receive exclusive offers and more! Zurich is among the oldest cities in Europe, and its namesake, the Swissgear Zurich bag, carries that old-world vibe. Sorry, but something went wrong. In the event your bag is lost, we will help to reunite you with it anywhere in the world - for free. 5) Please be sure to keep note of the 16-digit tracking number appearing on the return label as it is the only way to track your package and confirm delivery onwww.canadapost.ca. The company advertises the luggage item for 119 $ with tax and a small shipping fee of 5$. All past and future purchases made on this website are automatically upgraded to a 10 year extended warranty, free of charge. SWISSGEAR is a registered trademark and used under license by Holiday Group, Montral, Quebec H1R 1X4. No problem! International Association of Better Business Bureaus. That's really costumer service! Then click the continue button to display your order status and tracking information. Surprise the cooking enthusiast on your shopping list with great gifts from Wusthof, Zwilling, Peugeot, Victorinox and more! I also provided all of the additional info they requested. Group III International1-954-884-4947 or by email at customersupport@swissgear.comMon - Fri 9 AM to 5 PM EST (excluding holidays). Office : W-39, Okhla Industrial Area, Phase- II, New Delhi- 110020, Corporate Office : JMD Megapolis 621-624, 6th floor, Sector 48, Sohna Road, Gurugram, 122001 If you recently purchased the item, a quick review of the hang tag would be the best way to identify the maker of your officially licensed SWISSGEAR product. We've got you covered. All Rights Reserved. Can't decide on a gift? Speed through TSA checkpoints without removing your laptop, Hand assembled in the historic town of Delemont, Switzerland, Checking "Remember Me" will let you access your shopping cart on this computer when you are logged out. How to participate and register for the program:Already own a Tracking ID Tag?Register your tag now! This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. If the warranty applies, the customer will be provided a replacement product at Swiss Militarys expenses, including any cost required to ship a replacement product to the customer. TM, To register your product, please go to My Products section in your, TWRCA ORYGINALNEGO SZWAJCARSKIEGO SCYZORYKA OFICERSKIEGO, Access Lock Combination Recovery Program, Register for the Access Lock Combination Recovery Program now. Well guide you through the process. Choose from our wide selection of backpacks, bags, briefcases, evening bags, handbags, luggage, travel accessories & umbrellas. Items purchased at shopwithcaa.com can be returned in-store at any CAA Store location. SEND US MAIL:Swiss Knife Shop 10 Northern Blvd., Suite 8 Amherst, NH 03031. (Pleasenote that aMy Victorinox profileis required), TWRCA ORYGINALNEGO SZWAJCARSKIEGO SCYZORYKA OFICERSKIEGO BBB Business Profiles are subject to change at any time. Damages caused by misuse, abuse, accidents, mishandling, negligence, unauthorized repair, tampering, loss of components or accessories, exposure to extreme heat & temperature conditions, solvents, acids, rain, fire etc. If you no longer have the hang tag, look inside the smaller front compartment for a sewn in SWISSGEAR label. Send them a Swiss Knife Shop eGift Card. Upon selecting the items I wanted and clicking them into my cart along with a free promo that was attached their system added shipping charges solely through FedEx of almost $100, which by itself was twice the cost of everything in the cart. How is your day today in sunny Pompano Beach, Florida and/or wherever else You are in the World?