Made the purchase while I was posted in guwahati. Love your bags, have been a great fan of your brand. It seems like your products are like a supermarket carrier bag and you have to throw away after use! sir, I purchased a trolly bag on 03/02/2010 from CSD CANTEEN. The latches work and I still have the keys which still lock it. You can filter phone and address details through company stores, authorized retailers or repair centers. Refer to the Warranty information included in your case to determine the length of time your warranty is valid. This piece is a new model. I will pay for the cost-still no response. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Please revert back immediately. I thought AT is a good brand with good service back up but all my expectations has gone to a bin. Choose from our wide selection of backpacks, bags, briefcases, evening bags, handbags, luggage, travel accessories & umbrellas. Inspect your Product immediately after handling by anyone other than you. 110 AT is banking on its customers not to go through all the hassle and cost. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Mansfield, MA 02048, USA You can also enquire on American Tourister stores, product warranty or service centers for repair. Here is the business card of the repair shop Same number-same email same result-NO ANSWER. All information on this website has been gathered from corporate websites, social media, and customer feedback. Look around our website and if you have any comments or questions, please feel free to contact us. Please upgrade the current models you have. Customers can call at 1-800-265-4933 to claim warranty support. This warranty is intended to give you specific legal rights. 7-5-21 for observance of Independence Day, Sorry for the inconvenience this is causing, Everyone stay safe - Please check back for any changes. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Phone: 1-207-832-0814 (other countries), New Purchases Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. If you continue to use this site we will assume that you are happy with it. In any case, please inform us in a comment or visit our Contact us page if you find errors or missing data. I used it 2 times. The company was acquired by Astrum International (which also owns Samsonite) in 1993. I purchased a Tiara suitcase from a PX while I was in Viet-Nam in 1968 and I still use it. Call us today, email us a photo of your damaged luggage, or fill out our online luggage repair price quote form and we will send you our price in no time. Follow contact details below that start works from 10 AM to 8 PM. You can purchase new American Tourister products or even repair or replace your existing bags. American Tourister Online Store You guys are the best! Phone: 01800 904 89 00 (Mexico) Besides contact details, the page also offers information and links on American Tourister services. Customers can call at +1224-648552 to contact a service representative and avail support.Warranty Service: American Tourister offers warranty services for luggage parts, handles. Samsonite, AmericanTourister, CanadianTourister& Lipault. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Via email they stated they cannot repair as I did not have a warranty card. If you are not satisfied with your online purchase, you can get a refund if you return the merchandise within 30 days. Now I am in delhi and would like to fix the following problems. Still they cannot honor that. This case has NUMEROUS miles on it and was even used for my honeymoon in 1972. The zipper broke three weeks into my first trip with the luggage. Pretty impressed with what it has been through in the last 46 plus years. We strive to keep our data accurate and up to date, but cannot guarantee that all information on this website is 100% accurate. Reach the contact for new purchases of bags, leather goods, tables etc Phone: 1-800-265-8555 (Canada) It got damaged.I want service center location & address in Secunderabad,Andhra Pradesh,INDIA. Stores/Repair Centers how can i check the originality of your bag.. Visited an AT store in Singapore-given the same sappy story-yes it is a new model less than a year old. Phone: 800-668-5593 (leather goods) What a piece of junk with 2 suitcases in a row having the wheels fall apart after less than 2 months of use. I have given my suitcase (mark spinner 4 wheel) to VIP Gallery, K C Plaza Compelx, Jammu on 15th April 2012 for repair (product was with in warranty) but till date (it is 4th August 2012) i have received only false promises & dates but no credit note or repaired bag in return. I purchased a AT carry on with detachable briefcase at Changi airport 1.5 years ago. Called the complaints center and they are as useless as they new quality level of the suitcases. Your email address will not be published. customercarehotline.com is not affiliated/associated with American Tourister in any manner. If you encounter any issues with the American Tourister devices, please reach out to American Touristers customer service department. To the extent permitted by applicable law, any implied warranties are hereby excluded. You can make purchases through Master Card, Visa, American Express, Discover, Diners Club or JCB. The relevant warranty center can be identified based on the information below: customercarehotline.com is a website that helps people contact customer service and support from leading companies around the world. Keep the good ones coming. Customer Service Helpline: The service provider offers all needed after sale services on products like luggages, suitcases, bags, travel accessories and etc. If you no longer have your Warranty information, please contact canada_cs@samsonite.com with pictures of your product. is 094191-35808. Manufacturing specifications are subject to change without notice. *CanadianTouristerproducts can only be serviced in Canada. I am a big fan of AT bags but lack of new designs. Thanks for visiting! American Tourister was founded by Sol Koffler in the year 1933. American Tourister Head Office Within Canada On All Orders Over $49*, Returns About American Tourister [emailprotected] (general) Leave a feedback or report inaccurate information using the Comments form below. I asked if they could just send me the parts so my shipping costs dont exceed cost of suitcases. Quality AssuranceSamsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Thanks, Denise. Step by step guide, Contact of AmeriGas customer service (phone, email), Contact of NY Waterway support (phone, email), Contact of Public Storage customer service, Contact of Powerball lottery customer service, Contact of Dollar General customer service (phone, email), Contact of Long Island Rail Road customer support, Contact of Food Network channel customer service. Save my name, email, and website in this browser for the next time I comment. Hi i purchased a luggage bag in 2009,november and it is under two yrs warranty, but when i went to the dealer of yours he has refused to take it for repair and insulted me, talked to me in bad manner and even threw away my warranty card as well my bag, so i just want to know IS THE WARRANTY ONLY GIVEN TO SHOW OFF, OR DO U TAKE SOME SERIOUS ACTION ? Locate an American Tourister store nearest to your street here. Mark's Luggage Service is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet your expectations. How to track Myntra order online & Customer C TJ Maxx Credit Card Customer Service Phone Number, Catherine Tresa Height, Weight, Age, Wiki & Facts, Chhattisgarh CM Office Contact Number, Address, Fax & Email, UP CM Office Address, Contact Number, Fax & Email ID, Shop at Opposite Sapna/Santhosh Theatre, Located at Abids Road. They said NO. we have already provided the phone numbers of the customer service..you just need to call for more details :). American Tourister products have a global warranty of about 3 years. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. We hope you can find everything you need. Phone: 1-800-262-8282 (US) Service Center: The dedicated service center of American Tourister provides repair and support services for luggage, suitcases, bagpacks and other items. American Tourister customer service team is well equipped and will help troubleshoot the device and resolve your issues: For Warranty Claim directly contact your warranty service provider. Contact American Tourister: Find below customer service details of American Tourister, including phone and address. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Phone: 888-759-8253 (golf bags) You can reach the below contact for queries on American Tourister products whether luggages, bags or other products. My comment is to anyone buy a decent case not an AT one! Both the handles on my AT suitcase broke of after using only 3times! We have to pay to ship to one of there repair centers. Will have to search for other luggage/luggage repair shops. Kindly tell me the procedure to repair the trolly bag from your service center. I might try Samsonite. These American Tourister centers are well equipped and expert technician can repair your luggage back in few hours to couple of day as per the conditions. Reach the phone numbers below for queries on new bags/luggages, prices or store locations We carry brands such as Samsonite, JanSport, American Tourister, Heys, Briggs & Riley, Air Canada, High Sierra, Baggallini, Delsey, The North Face, Eagle Creek, Pacsafe, Mancini, Ricardo Beverly Hills, Roots, Swiss Gear, Travelpro, Travelon, Via Rail, Victorinox & many more. The warranty provided herein is limited to the value of the Product. Incidental and consequential damages are expressly disclaimed. _______. sir, The warranty network is applicable in more than 80 countries. We do not offer customer service or support ourselves. Lake Lucerne: Visitor guide and contact info, How to activate Airtel prepaid SIM? I purchased an American Tourister luggage bag in October 2010. Limited Global WarrantySamsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. To locate a Service Center anywhere in theworldrefer to our website at www.samsonite.comor call:Canada: 1-866-821-4515United States: 1-800-262-8282Mexico: (01800) 904 89 00Please do not send your Product directly to Samsonite, as this will only delay the repair. The service centers provide free repair services for products under warranty.Order Information: For any sort of help in regard with online order, status check or account give a call at +44 2031 399 058 from Monday to Friday 8 AM to 5 PM or send email to customer.care.UK@americantourister.com. Phone: 508-851-1400, American Tourister Customer Service To purchase American Tourister products online click here. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); 2022 Customer Care Contacts. I have on numerous times tried contacting the service repair shop-no one answers the phone. The Service Center will determinewhether or notthe problem is covered by Samsonites warranty. Canada Luggage Depot gives you the best selection at the best price! Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. 2. zip not running smoothly . . [emailprotected] (warranties/repair) We have listed the working repair center located in heart of the Hyderabad city with contact details below. You can find here carry on bags, garment bags, boarding bags, luggage sets, softside luggage, suit bag, suiters, business cases, laptop bags, and other bag accessories. A 100% Canadian owned company, our everyday low prices on bags & travel goods are what we pride ourselves on. This warranty applies for only products that have manufacturing defects. Check your Homeshop18 Order Status online. TheAmerican Tourister outlet is now open in Hyderabad city along with service center where you can not only buy but also request for repair services as well. Mark's Luggage Service is focused on providing high-quality service and customer satisfaction - we will do everything we can to meet your expectations. We hope you can find everything you need. Do I have any recourse? locks and etc. 575 West Stree, Ste. The zipper broke on my American Tourister luggage. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. The dealer am speaking of here is: Shre Jee Services, Shankar Vihar, Vikas Marg, Delhi. Samsonite International, Here are 3 official ways, 3 ways to apply for a birth certificate in Italy, How to cancel or deactivate TalkTalk account, Top 3 ways to contact TV cook Nigella Lawson, Steps to activate SpeedTalk Mobile prepaid SIM online, How to apply birth certificate in Germany? We are continuously working to deliver you with the highest quality products of the industry at the lowest prices. Now get AIR MILES Reward Miles on all your purchases! Phone: 212-213-9500 (pet accessories) We use cookies to ensure that we give you the best experience on our website. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. Finally they emailed stated they will send the zipper tooth. FREE Shipping For warranty service at a Service Center, you will need the original receipt of purchase. All rights reserved. Please note that Canada Luggage Depot is not responsible for any charges associated with product repairs or replacements,including, but not limited to, the cost of packaging, shipping and applicable taxes. Currently there are total 15 repair centers founds which are located inAbids, Ameerpet, Orient Estate, Abids Road, Habsiguda etc. With a variety of offerings to choose from, we're sure you'll be happy working with us. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of the Product or its contents, breakage or entry by airline or airport personnel or governmental authorities. If an accident or damage has occurred, one can locate an American Tourister service center in US and around the world. Can i have it in next 7 days or shall i go legal for the same. For your information, it is still under warranty. I am branch head of a very well reputed consumer durable industry (MNC) and am really surprised to see such poor response from an international brand. It is today a leading luggage brand that manufactures not just luggage bags but also casual and business bags, laptop cases, among others. Trademarks of AM Royalties Limited Partnership used under license by LoyaltyOne, Co.and Canada Luggage Depot. Pull handle/pull handle housing replacement, Dubai Repairs 0581873003 Best Repairing & Maintenance, Dubai Repairs - 0581873003 - Best Repairing & Maintenance, http://shop.bulgaratrade17.com/success-girls/what-is-the-international-date-mexican-american-dating-chinese/. All posts are published by our dedicated team of writers who curate, gather and produce relevant content for public. The outside shows minimal wear and the inside is old, but not damaged. Phone: 1-800-765-BAGS (2247), Non-Luggage Enquiries DO NOT WASTE YOUR MONEY ON AMERICAN TOURISTER luggage! Phone: 800-251-7558 (tables/chairs), Email Support Time for a BBB complaint, and all should join in to show AT real customer satisfaction . Bad luggage-worst service. 1. lock system is not working . The warranty card is for two years. TheAmerican Tourister is popular because of its world famous brand, good quality and more important the sales after services availability. If you know any other working centers then do let me know and we will update it accordingly. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. If you encounter any issues with the American Tourister devices, please reach out to. My contact No. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. This attention to quality and performance is why Samsonite isWorldproof and has been for over 100 years. Still now 4-5 months later-NOTHING. The service provider also offers a wide range travel accessories. Phone: 212-532-7911 (ladies handbags) 30 Days After Purchase. Improper or incorrectly performed maintenance or repairs void this warranty. American Tourister Authorized Service Center in Hyderabad, IBN7 Hindi News Channel Phone Number, Email ID, Address, KFC in Gurgaon Delivery Phone Number, Sector 14, 28, 29, 53, Bharat Gas Agency Ahmedabad Distributors & Dealers. This warranty isglobaland you may have your Product repaired at any Service Center in the world.