Questionable business practices based on the many reviews with the exact same experience. 4 hour flight became an 8 hour flight, with no food! The museum mainly focuses on Fine Arts and is filled with many exhibits. Find your perfect trip on our website and simply request a free quote. The highest part of the mountain stands at 6,476 feet and is called Pico Turquino. } All their employees look unhappy and overworked. The Cuban people are open, friendly and honest. Throughout the museum, there are many exhibits, artifacts, and more to help you learn. My wife and I are in our late 70, this very shappy treatment by SunWing. Need to speak to a live person? Unlike many other top vacation spots in the Northern Hemisphere, the low season in Cuba is the summer. I am so upset. When we were returning there was a $20 USD in cash charge for departure tax for each passengers which was not included in the package. On average, Cuba tours cost around $300 per day, though depending on the time of year, you may be able to find a tour for less or more per day. The museum focuses on art from Asia, Europe, America, and Latin America and a whole section dedicated solely to Cuba. After the Cuban Revolution ended, this museum came to be. 574, News From Around The World For Canadian Travellers, @CA_Jetlines selects Moment to elevate its in-flight digitalization. Language selection. So I called to cancel the travel and I faced a very rude customer service saying that based on the condition you'll not get the refund! They dont respond to customers, they do not care. Prices are subject to change. The information and comments contained therein are unofficial, they derive from our observations and personal experiences as travelers. However, the lack of visitors means that you might be able to find accommodations a bit lower during this time of year. See artwork at the Museo Nacional de Bellas Artes. PaymentExcursions can be paid cash (USD) or with a credit card (not issued by or affiliated with a US bank). Because of Cuba's location, it truly is a beautiful time to visit, no matter the time of year. SUNWING WONT HELP US. Then you end up at poor resort and have to leave and pass again for better experience. The winter is the most popular time of year to visit Cuba because it's known as the "dry season," meaning that it sees the least amount of precipitation. 910 For years, this square was a swamp. (Sunwing app, Sunwing airplane, and Sunwing resort rep)Please share this information. Call us 7 days a week at 1-800-935-2620. Local providers may offer other collective tours, and also custom-made and private tours. No part of this website may be used, published or reproduced in any form without our prior consent.Viewport set to. Sierra Maestra is a gorgeous mountain range in southeast Cuba. It varies depending on the tour operator, stops on the itinerary, and tour length. MinimumSome excursions require a minimum of participants. I attempted to call the corporate office, no answers and all voice mail boxes are full. Be sure to do all possible research to find the best tour for you and your Cuban experience! It was eventually drained and served a few other purposes before becoming the gorgeous and historic square it is today. I'm so disappointed with Sunwing! Vacationing has never been easier or cheaper with the help of a dedicated travel consultant from AffordableTours.com. Learn some of the local Spanish language before traveling. An excursion is the best way to explore a country and infuse a little excitement into your vacation! It's most well-known for being the very spot where the Cathedral of Havana is located right along its outskirts. .contact-icon-text { .footer-bottom__column{ We are Lily and Normand, globetrotters and Cuba lovers. Remember, if you book any trip and the sunwing representative tells you, you can get a refund (long story short, we booked jeep tours, however one of our friend got COVID and wasn't sure if he was going to make it to Cuba. For instance, is there a specific place in Cuba you need to have on your travel itinerary? I am feeling incredibly upset and frustrated with this whole situation. text-align: center; The representative on the phone had told me there were no notes on file in regards to the situation that happened and all that was listed on our file was "no show". Its probably more enjoyable to walk to Mexico then use Sunwing. He grew up in this neighborhood in Cuba and wanted to make it a bit more colorful and bright, so he made this area very dreamy instead. There is so much more but this is the surface issues. Bring a bug spray like Off. When flights were delayed, no one informed us, it was only after missing the pickup time and panicking with a family of 5 that we found out there were issues with Sunwing flights. Cuba is a must-visit country filled with fantastic food, beaches, landscapes, music, and culture. AGAIN!!!! OFFERING A FREE MEAL ON EVERY FLIGHT! Almost everywhere you look is another gorgeous view. So how do I start a review with a positive ?I cant sorry Sunwing was the worst vacation package Airline we have ever been on , the PRIORITY was $50 per person and not worth it at all , the extra room was maybe 1 inch difference , no special in flight menu and thats if they had the requested food onboard .No free drinks like west jet , no champagne for us booking the wedding through Sunwing .The direct flight we booked manically had to change and stop in Winnipeg .Sunwing claims because the plane wasnt full but when we left Edmonton there were not to many empty seats .One of guest (maid of honour) booked the priority as well paid for it and was told nope, too bad this seat shouldnt have been sold to Edmonton as it was for Winnipeg so she had to sit way in the back utter crap and they showed no empathy towards her when she was clearly very upset We finally get to the resort where Sunwing was to have the agent present to give us the transportation time for the return flight plus a special gift for the wedding , well the $100,000 the group spent to come we still have not met an agent for the transportation to airport times and or the special gift . column-count: 3; width: 60px; We are the group of 8 people travelled from Toronto to Punta Cana. Don't pre-book excursion with Sunwing canada- Do it at the resort, Poor Website Operation, Irresponsible Customer Service, Worse experience ever! Cuba is safe. A wide variety of day-trips and excursions is proposed to travelers staying in the cayos of the Jardines del Rey. VoucherWhen you book an excursion you always receive a Tour Voucher. We did not go on our planned vacation and we are looking for a reimbursement from Sunwing. We were finally told that the flight will be 4 hours (also mentioned on the online booking), and that in Cayo coco there will be a brief stop and we wont have to check-in again. That's all I wanted. Throughout your Cuba tour, your director may also enlist the help of other local tour guides to help give you and your tour mates a more personable and local experience. Your only job is to enjoy the adventure in Cuba! Because we're one of the largest sellers of travel, we're able to give you a discount on your vacation package. margin-top: 10px; Not one person was left out or took themselves out of the group. They have 0 consideration for their passengers. Excellent gift idea for loved ones and newlyweds! I left my cell phone in a public washroom and it was returned to me. If you go up high enough, you can get some of the best views of the country. A great Caribbean destination. We went on vacation in an all inclusive trip to Jamaica from April 11 - April 18 2022, well with the flight delays it was more like no sleep and April 19 2022. I was told by the sunwing representative on the phone that it seems to now be an issue with the airport sunwing sector and them not coding anything in correctly and that I need to contact Sunwing Cares. There are quite a few different trails on Sierra Maestra, so no matter your age level, you can hike at least a little bit of it to get the experience. I have always love the service at Sunwing - NOT ANYMORE! I phoned back managed to get another agent and was cut off again. This means these times are perfect times to visit because of the weather, and they aren't as busy as the peak season in the winter. Some visitors have no comprehension of the effects on the people of Cuba caused by 60 years of US sanctions. Flight was very crowded, no facilities to charge cell phone, no TV screen at all. He told me I can call and cancel my excursion with Sunwing and rebook at the cheaper price with him. it was confirmed to us that reservation was cancelled. All rights reserved, Cayocococuba.net is a personal website, its content is provided for informational purposes only. I didn't end up buying it as it just sounds fishy. GREEN FEES AVAILABLE ON ALL VARADERO PACKAGES, Call this number if you are not a Travel Agent, HOLA SUN HOLIDAYS- TICO REGISTRATION # 04062527, RadonicRodgers Strategy+ Travel & Tourism Marketing. Lily & Normand The service on the plane was pleasent also. Canadian Travel News Click the Excursion name on the left menu for a detailed description (program, inclusions, prices, schedule, etc.). -moz-column-count: 4; Because every Cuba tour is so different, there isn't one that is better than another. Some tips if you go to Cuba. There truly is no better place to swim in all of Cuba. Whether you are interested in relaxing or swimming, you'll love spending the day on Cayo Jutias. PERIOD. Cayo Coco is one of Cubas top holiday destinations, but tourism in much of this area is a fairly recent development. Along the square, other beautiful buildings are worth exploring. AccessibilitySome excursions or activities may not be suitable for everyone, so you must specify any special physical conditions, handicap or culinary restrictions you may have when booking. Inside the museum, there are pieces dating back to the colonial era. Whether you enjoy spa treatments, water sports, hiking, boat tours and museums, Transat can help you make the most of your vacation with our selection of excursions. On World Tourism Day, it's important to note the role tourism plays around the world, including in Canada and the Caribbean. I am quite surprised how they are so unaware since they fly to Cayo Coco all the time, and could've provided more accurate estimated time of arrival so we could have been prepared and packed snacks for flights.When we were coming back, they did the same thing, and a poor woman on our flight passed out. I was provided with a voucher reference number and was told it would take a month to be issued. From taxi drivers to hotel workers to bartenders, no industry in the world has been hit harder. SUNWING DOES NOT HONOR ITS TRAVEL INSURANCE!!!!!!! I have contacted Sunwing cares and no one has gotten back to me and everytime I contact a Sunwing representative they are VERY rude and dismissive. While we're in the plane, there was a tarmac problem which delayed the flight for 2 hours! It first opened its doors in 1913 and has been a popular attraction for tourists and locals ever since. There is obviously enough profit to at least take extra covid measures by having a bottle of sanitizer handy. Gate delay. Unlike the resort staff whos always smiley and helpful, Sunwings local rep is always somewhat rude. Then try to find a tour that offers that spot as an itinerary destination! Lesson learned: 1. width: 100% !important; We paid for a direct flight but 2 weeks before we found that Sunwing decided to make a stop at Cayo Coco (we were never notified and had to find this out ourselves when we checked our online booking). It truly is one of the more unique sites in all of Cuba, and therefore shouldn't be missed if you have the time. The museum first opened in 1920 and has been a must-visit historic site in Cuba ever since. Good ground transportation. 905-882-9445 Also the worst customer service I have ever experienced. A supplement ($) could be applicable for flights only. This was the absolute nightmare of an experience. They have different levels of Sunwing operators- all tells you different information. HAVANATUR WILL TAKE CARE OF ALL YOUR LOCAL NEEDS: *Prices are in CAD and include taxes and fees. Call this number if you are a Travel Agent People in Cuba dress very casually, so don't plan on dressing up too much. Monday to Friday In Toronto airport baggage tag machines not working for most of the machines. I downloaded the app and went through the checklist as they suggested. Did we mention you'll be working with an award winning team? It's World Tourism Day. We reached our resort at 10 pm at night!When I filed a complaint with Sunwing, they were of no help. We like to call Cuba our "segunda casa". position: relative; LanguageThe tours may be guided in several languages (Spanish, English, French, German, etc. We travel many times per year and we will say that this is the first time everything worked to perfection. Flash forward, now I'm on the Sunwing airplane flying to Cancun, they offer the SAME package excursions for $150cad. They had cleared us to travel.Upon arrival to the airport, and checking all of our documents, the sunwing clerk had told us that my partner was unable to fly due to an expired visa. Sorry, we were unable to find a tour for you. Etc. They dont handle bad customer behavior in the flight very well either. Don't drink any of the tap water in Cuba because it isn't the safest for those who aren't used to it. This is dishonest, false advertising and against what they say on the website as Worry free. 09:00 a.m. to 06:00 p.m. OWG A new and exciting airline with modernized cabin for passengers utmost comfort. Not to mention I arranged my package with another company. I would much prefer flight safety over strict adherence to a schedule. }, By using our website you are consenting to our use of cookies in accordance with our Cookie Policy. several people not wearing mask in the flight. I have flown Sunwing because of price and price only. Accommodation prices will be at their highest during this time of year, unfortunately. It's essentially a whole area filled with public art installations, including statues, paintings, street art, mosaics, and more. SchedulingAll tours depart from the hotel. AffordableTours.com is a proud recipient of the Better Business Bureau (BBB) awards 2006-2020 with A+ Rating. By clicking the "Sign Up" button below I represent that: I have read and agree to the AffordableTours.com Terms and Privacy Policy, I am 18 plus years of age, and I agree to receive email marketing from AffordableTours.com.