They completely replaced the mechanism underneath and all was fine for a day or two. Then I was told that delivery for the $800 loveseat would be $229, which i feel is outrageous!!!!! Great quality. How lazy is that!? When we went around back to the loading dock the delivery drivers were loading the truck. I purchased a Bedroom Combo from Havertys . The end tables were metal weave. She was very knowledgeable about the furniture we were interested in. Now I cannot cancel it and I don't even know when I am going to get it. chair replacement to switch the damaged chairs we keep receiving. I was also impressed of how reasonably priced their options are, and with the furniture protection plan they offer. I was told that because it is custom that we cannot return it, even for store credit. It was ok. The 5 drawer dresser drawer slide just fell apart. In addition to the top categories above, Havertys offers a wide array of other home products, such as: - Accessories (Wall Decor, Lamps, Linens, and Pillows). Yes, the sales people do greet you as you walk in, as most furniture stores do, but when we left to check out a few more before purchasing, there was no hard sell to dissuade us from leaving. Haverty's is NOT what it used to be. I've never been so frustrated with a company in my life. If you have the means, I would definitely look elsewhere (i.e. Also, the credit was posted immediately to my credit card. I got my couch last September and it came with the wrong pillows. The only down side is that the delivery cost is $150. We tipped them for a job well done. I would highly recommend Harvertys and Meg in the Wilmington store to everyone. Next level logistics, providing real-time truck tracking, driver name and photo, and updates. The most recent circa stance is the fact that a dinette set ordered on August 30th sit in their Port Charlotte Warehouse but can not be delivered until mid November. Came in factory shipped boxes. Furniture-wise: nothing wrong with anything from what I can see. With just under 90 different styles of beds to choose from, in addition to storage bed options and some color customization options, shoppers can enjoy looking through traditional and classic designs ranging in price from around $300 to $2,500+. Had to cancel order. Complaints to the BBB go unanswered. Another top furniture pick are dining room sets, and Havertys offers shoppers dining tables, dining chairs and benches, display cabinets and buffets, formal dining options as well as bar seating options to fit most kitchen and dining rooms. Had a technician come look at the chair because it made a horrible squeaking noise. I paid extra, for he couch and was assured it was leather. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. Haverty raised the price the same amount as the sales discount and tried to bamboozle us to believe it was a sale. The furniture looks good but does not have the quality to last. So we're done with Havertys. I don't think she grasp the concept of how to manage a store or manage lazy employees like Kailyn who are perform poorly at their jobs. Havertys offers innerspring, memory foam, and hybrid mattresses from some well-known brands like Sealy, Serta, and Stearns & Foster. Click Here to write your review, Solid maple wood with catalyzed conversion varish, Solid maple wood with catalyzed conversion varish and wire brush finish created a textured surface. It is to the point where it is making my back ache. We refused it and had them take the other one back. Everything was items we did not order. The delivery they advertise as "white glove service" is anything but. The quality of all of this furniture was awful. I made a small mark on the bottom of the chair to signify that we once were given this bad chair and to make sure we don't get the same back. I immediately found the pieces that I needed for both my living room and family rooms. They have lots of stock and could get me my sofa in two weeks. A furniture store with quality merchandise in Wilmington (besides the very expensive one). The delivery of the furniture took place as stated and the delivery personnel was very professional. Came out again, replaced the couch. 42" x 72" w/1 leaf opens to 92". We are VERY happy we got the insurance because within the 1.5 years of owning the furniture the glass in our coffee table cracked (while being very gentle with our furniture) and the resilience in the couch cushions essentially disappeared where I began sinking back into the couch. Don't listen to the sales pitch. The sales associate was patient, kind, and helpful with my selection of furniture. Very similar experience to walking on a car lot and being swarmed by salespeople, and let's be honest, no one likes feeling stalked while they walk around. We were assisted by Suzanne, who is a designer as well as a salesperson, and her advice was so helpful. Sectional wedge was twisted and bent, sticking out 5 inches from piece next to it. The most scary thing? Bad, bad, bad, will never be back. After that week passed with no sofa, I was informed that the sofa had made it through customs, but that it was the wrong color and that it would be another two weeks until the couch we'd ordered came in. I asked what is that to charge the batteries? Was promised by sales people that if it couldn't be fixed, they would give me a standard box spring and take back the power foundation. So a little Googling and lo and behold the part that broke is A: super common (so your implication that this was somehow too old to find anymore?? The pros: Nice styles and customizable color options available to satisfy most design tastes. They screwed up two orders and both times the bed did not come and we ended up sleeping on the floor for days. He states no you didnt purchase the batteries. We complained again and Havertys agreed on sending a new sofa and chair. At this point, they could have given us a new sofa. Delivery driver says I don't know what happened but this is now broke!! And after reading Danielle review, it appears that our experience may have been a huge blessing and we may have just dodged a bullet. Falls apart, cushions sags, uncomfortable, etc. I would not recommend Havertys. The other alternative is sit on it like sitting on a backless stool. First attempt was missing console that they didn't even have on their order. I have had Arbek Furniture for 25 years and never experienced the drawer slide breaking into pieces. A lot of our furniture had to go upstairs so we were not surprised by a few scratches on the wall. Seriously? Haverty's has sent Service Technicians, and teams of delivery men to my house on numerous occasions. I will defiantly be shopping there again! We are 2 normal weight middle-aged adults that have no pets. I would call that a CHEAP sofa. This place is horrible. Overpriced and still comes from China. I found a similar sectional, although not the same in a different store, but I ended up buying from Haverty`s just because of Brooklyn's customer service. The Weston Dining table is shown with an optional extra thick 2.25" solid maple top. After hitting up furniture row on Glenwood Ave, we ended up at Havertys. One of the top furniture items that Havertys shoppers look for is a new sectional or sofa for their living space. One plate left a water mark on the table. Delivery window 1:45-3:45 Actual arrival 6:45. They came out and would only replace them. These range in price from $400 to $3,400+, and typically come in more softened tones with some color customization options available for an additional price on certain models. Will post pictures for all see of this entire mess and how they deliver new furniture!! May all benefit! We have shopped here for close to 10 years and Mike Hill has always been our salesman. I definitely will refer Havertys to others, and will consider them again for future purchases. I complained again and they asked me to send them pictures again. Their excuse was that the sofa pillows had to be made!!! They lied to you). I would recommend Haverty's based on my experience. No one seems to care. And another bed, without the bedside table, not one piece of furniture was what we ordered. Before we left the store we asked and were told we did not need to sign any papers, the order would be canceled. Available in round, square, rectangle, and oval, Own this product? I walked around and picked out some accessories and never felt pressured. I had the designer come out to my house and didn't really do anything but upsell me. It faded a little, but it's still there. Our delivery was excellent! This site's sole purpose is to help you make the decision faster and with more peace of mind. Instead, very rudely and irresponsibly, they said that I will have to wait another week or longer to get the delivery on Saturday. I went to all the local stores more than once. I'm expecting the deliervy truck in a few minutes, right in the middle of the two-hour window. I bought another living room set from a competitor for front room. You get to keep the furniture for 3 days before your final decision. And the delivery was spot-on. We purchased around 10k in furniture and left excited. Bad choice. Bye Felicia. Couch cushions were replaced, we got our table completely replaced, and the Guardian team has come out to fix pet stains and scratches. Thanks Mike and havertys! I never could figure out how to get to the second level. I could purchase the part but the shipping was twice the part. The sofa however is beautiful and comfy! So no repair person to recommend, no information on where to maybe find help, just pretty much "too bad so sad, it's old". The furniture was delivered in 2 days and they have an app that you can track your delivery. Nate was fantastic and you should definitely ask for him. Very unhappy with this purchase. Dell is as very helpful, knowledgeable and friendly. True to Havertys fashion, a few of the dining room pieces (particularly the chairs), are also customizable for an additional price. Delivery was also top notch! We spent a great deal of money here and I regret it. This will be my last time buying from Haverty. Beware of this establishment. Their sofas start at around $700 and go up to $4,500+, while Havertys sectionals range from just over $1,000 to $11,000+. On our first of numerous trips in we were greeted by salesman Mike Hill. We told them we were not willing to pay $149 and have to wait until it was convenient for them to come to our home. Decided to go against all advice and shop the Glenwood Ave furniture strip for a new living room set yesterday. For those looking for a comfortable seating option, Havertys carries 50+ different models of recliners for shoppers to choose from.