The Lysol No-Touch Automatic Soap Dispenser is a low-cost product designed to reduce the spread of germs in the kitchen and bathroom. You can open it with a safety pin, however, you need to be careful. And the red Light was flashing for 5 times and stopped. I installed new batteries and the unit still did not work. If you have correctly installed fully-charged batteries, there may be some other defect. HELP! hbbd```b``Z"I[rD2:`2L^/$?6DN]$cM}D@L(t ? First the four screws in the battery compartment has to be taken out (2 in each compartment) and the eject button pressed while pulling the grey inside compartment out. Or it may be as simple as running out of liquid soap. First an explanation of exactly what's happening when the unit works correctly. fritteritter (author) from Ohio, USA on February 21, 2012: Joan, some batteries like "Duracell Ultra" or rechargeable NiMH have been known to cause problems, but standard alkaline batteries should be fine. If the red light blinks occasionally but the dispenser still works, the soap dispenser may not work properly with the type of battery used. As it was already beyond warranty, and I'd rinsed off both sides of the IR beam (red transmitter window and mirror on the arm's underside,) I went ahead and followed the disassembly instructions from fritteritter and noticed the rusting motor. The warranty will not cover any damage due to refilling the dispenser with your own soap. I have had four of these soap dispensers for some time and have always loved them. If you have any problems that are not covered here, please address your concerns to Lysol so that they can improve the product and troubleshoot or replace your soap dispenser. Thank you all for reporting the issues and suggesting your own solutions! I am unable to take the unit apart because I only have one hand. Let air dry thoroughly. 57 0 obj <> endobj fritteritter (author) from Ohio, USA on May 01, 2011: Soigne, my recommendation is to call Lysol at 1-800-228-4722 (USA) and explain the behavior of the soap dispenser to them. I told him I had done all the things suggested and that I wanted my defective dispenser replaced. Then suddenly, the dispenser started pumping three to four portions of soap instead of just dispensing one. If the sensor detects someone other than yourself, please reset the sensor using the Reset button. The circuit board has to be slid out from the track that is holding it. If your soap dispenser pump is clogged, there are a couple of reasons why this may occur. I love my dispenser when I purchased it. Can't keep buying batteries or soap but LOVE the idea of hands free dispenser. I have been using the dispenser since they came out and refill the original bottle, sometimes the red light flashes continuously, so I first check the batteries, if they are good re-insert them. i fixed mine, it was the ir led on the top , dont know why it failed , but i ended up just having the flashing red led near the bottom . 0 78 0 obj <>/Filter/FlateDecode/ID[<37D1D69980B8914981FEAD2066279008><422798AF7C233C4AAD04918F4A8A385D>]/Index[57 32]/Info 56 0 R/Length 101/Prev 180247/Root 58 0 R/Size 89/Type/XRef/W[1 3 1]>>stream HomeISD.com is your one-stop to all things home decor and DIY home projects. I was awoken in the night by a clicking sound coming from the bathroom. In just a few minutes, and with minimal supplies, your broken Lysol or Dettol soap dispenser will be working like new. I changed a (rather expensive) brand new refill and it discharged the whole lot overnight onto the toilet sideboard and carpet. fritteritter (author) from Ohio, USA on February 02, 2013: Danny, the next article in the series discusses that https://discover.hubpages.com/living/Lysol-No-Touc did you guys founf that this device is dispensing alot of soap?? Wait 10 seconds and close the lid again. fritteritter (author) from Ohio, USA on February 01, 2011: Mary, can you hear the sound the dispenser makes while dispensing soap? I can't find a replacement in publix or walmart mgrs say they don't know when they will be in. Tony Dymoke-Bradshaw on February 06, 2013: My dispenser delivers three lots of soap each time I put my hands under it. We have cleaned the sensor, changed the batteries and it still keeps going off on its own. Thanks for the help! I suspect that one of a few things has happened to the "broken" units. In fact, I purchased two more after several months without problems. I cannot figure out why it is doing this or how to remedy the issue. One night upon turning out kitchen lights it dispensed until soap unit was empty. Did everything the internet said to try to get my dispenser to NOT dispense soap when the bathroom light is turned on or off. I forgot to mention (for those people who have the unit dispensing soap when the lights are turned off), that the reason may be that the IR emitter is dirty or obstructed, but ANOTHER source of IR light is being detected by the unit (Perhaps coming from the bathroom light itself). It is now working properly. Remove the remaining 3 screws from the bottom of the device, 7. After installation, press both buttons simultaneously once more to verify proper operation. I'll never buy a Lysol product (including all cleaning products, etc.) Clean the sensor area as described above. Afterward, rinse the bottle thoroughly with warm tap water. fritteritter (author) from Ohio, USA on April 16, 2011: guest, besides cleaning the IR receiver and reflector, I'm not sure what else to try. Dirty sensor surface clean the sensor with a cotton swab moistened in rubbing alcohol. I am baffled. Bad contact wipe away dirt from around the contacts. when sitting idle and switched on. I do use my own soap. I changed the batteries to fresh ones. The problem is that Lysol left out an important detail in the cleaning procedure. The sensor may have become stuck due to excessive use. Don't squeeze until you activate the sensor with your other hand. If it is still set to ON, try turning it to AUTO. Do you know what type of sensor it is? I've had the same problem with my dispensers when the light goes off in the kitchen and bathroom the dispensers dispense when not in use. I did this and in addition, I took out the 3 screws on the base. When it works it is great. I went through one dispenser no problem then I bought a, refill now it won't work..put in new batteries and the light won't come on and it won't dispense..ready to trash it..any suggestions before I do? I loved my Lysol soap dispenser until it started dispensing three times for every one time I put my hand by it to actify the motion detector! Then fill the bottle again with distilled water. Have two units and one recently started to dispense soap by itself. Owners of units that malfunctioned due to bad wiring or other unresolvable defects have received coupons for a free Lysol No-Touch soap dispenser. Make sure that the area surrounding the sensor is dry before cleaning it. This will help determine whether the bottle itself is damaged. Battery life issue ensure that the battery is charged. The only thing this didn't solve is that once in a while when the sun comes in the window just right, it might dispense once on its own. Wait 5 seconds after turning the power button off again. I'd not had any trouble with the soap dispensing at any time; just the red light flashing. Next, spray some hot water into the nozzle opening. In fact on once occasion, the motor came on and did not stop pumping, so I slid it to Off. My Lysol No Touch stopped working after a month. Having read a comment about leaving it alone, I left it over night. If it is pointing down, rotate the sensor until it faces up. Sometimes it would dispense on its own. fritteritter (author) from Ohio, USA on September 13, 2012: There is a lot of helpful advice in the comments above. thanks. Repeat Steps 2-7 until the light turns green. Proper maintenance of this dispenser should be performed at least once a month. The device is not designed for rechargeable batteries. There may be an obstruction between the sensor and the opening of the dispenser. Low battery level try charging the battery overnight. Will randomly dispense even when no one is in the kitchen. I used a syringe 5 Mil size( the type you would use to give a child medicine) and used hot water and squeezed it into the hole where the soap goes in from the bottle. Is there a special type of batteries that it takes? Customers in Europe can get support from Dettol. It did not do that originally but it started doing it after a few months of use. have quit working few times, now blinking, & has wasted 3 full refills which AREN'T cheap ! Great concept but needs additional work! Thanks for sharing the advice for removing the bottle! This one seems obvious, but sometimes people dont realize they have a problem until their entire supply runs out. Does anyone know where I can get bottoms (battery covers) to the dispensers? All are on their way to a 2nd hand store and I've replaced them with stainless steel refillable manual hand pumps that also match my sinks. I just bought my 2nd unit. http://www.youtube.com/watch?v=iRfLlz0EA4k. Liked this article? Check that the sensor switch is turned on. Press the RESET button located near the bottom right corner of the unit. Sorry for being so lengthy but it should be able to help if you feel like experimenting. This usually happens because the pump of the dispenser is broken or clogged. Also, check whether the sensor is turned on. One of my two units has no eject button. How can we stop this??? Finally, rinse the nozzle under running cold water. It is easy to fix! For anyone interested in that approach, you would need to do the following: 2. After the multiple squirts come out, then the red light flashes three times. The leading cause of problems with the Lysol No-Touch Soap Dispenser is a buildup of soap on the motion sensor. I had the same problem as a few others. I believe that if they decide to replace the soap dispenser you will receive a set of coupons that can be used in any store to purchase a new Lysol soap dispenser. If you are handy, it is not difficult to open the dispenser to inspect the wiring. fritteritter (author) from Ohio, USA on September 25, 2012: Great suggestion ted, thanks for sharing! I bought two dispensers, this is the fourth time I have replaced them. If either of these get moisture or soap on them, the red light will flash and dispenser will not work. Thanks Richard, that is a solid fix for a solid cause to some of the problems that many have complained about. Nothing has worked. Thank you so much for this! Put the straw of the pump into a glass filled with warm water and add white vinegar. The first works great. If you notice that there isnt enough liquid inside the bottle, then it needs replacing. Possibly the lighting conditions may be tripping the sensor as well. I also put a piece of Scotch Tape over the soap level viewer hole in the front, to try and prevent a recurrence of moisture in the enclosure. But the 2nd has no eject button: was there some kind of manufacturing fault? The answer is, it's coming from that red circular area just below the red flashing LED. They have very good customer support, you can reach them at 1-800-228-4722. This article is accurate and true to the best of the authors knowledge. Water leak ensure that no water leaks onto the sensor or any other component. Please assist! fritteritter (author) from Ohio, USA on December 13, 2012: The new models are constructed differently. Next the sensor is taken out and the three screws at the bottom removed. Very spooky. By way of update, the customer service at Reckitt Benkiser has been good. Does anyone else with a malfunctioning dispenser not resolved by other methods care to try carefully drying out the insides? It would be interesting to see if those of you with this problem took the unit to another room with different lights and tried the same thing without the problem repeating itself. If any of those pieces are broken or misaligned, the device may dispense improperly as Richard noted. I clean the dispenser outlet and the sensor once a week and change batteries once a month with alkaline AA. PROBLEM: My dispenser powered up OK, but after triggering it by hand, it would pump out soap four times and then the light would continuously flash. I glued it back together with Epoxy Resin Glue. I have Duracell. I also use rechargeable batteries to keep the cost low, and as I've drilled a refill hole in the top of a soap container I'll admit that it takes some practice and dexterity to change the four batteries on a regular basis with the unit off but while holding it upright so the soap doesn't fall back out of the hole I drilled in the top. %PDF-1.6 % She received five coupons for $3 off any Reckitt Benckiser products. hb``f``g +P#0p4 C1- P4.L"W3^bf^Wraeh"{07i?+DQ Ensure that the batteries are inserted correctly. In my case, moisture within the enclosure seemed to have rusted out the motor. This is just ONE site, and you see how many folks are having issues. It isnt easy to pump when soap sits inside the pump for a long time. I have been having the same problem. Most models have a low battery when you see a red light. %%EOF My daughter says her's dispensing without any motion dectected! Is there anywhere I can send it for an overhaul? I opened up my dispenser & found that one leg of the sensor (on the top, near the hole where soap is dispensed) is broken due to rust. I put new batteries too. It is like throwing money down the drain as they will not replace a defective unit. A message appears indicating that the sensor was successfully reset. WHAT? Awesome!! fritteritter (author) from Ohio, USA on April 04, 2013: ChickadeeNC, you can call Lysol at 1-800-228-4722 to see whether they still have any sort of warranty or refund program. It sounds like the plunger is getting jammed, that light trips when the tiny motor inside the soap dispenser can't complete a full revolution. I turned it off then left it off for a few seconds then turned it back on. So basically the only option now is to just buy a new one?? Replace the cap and shake vigorously to ensure no more leaks occur. Just needed a quick cleaning!! I have done what was said to do, changed batteries, cleaned the dispenser and it still keeps dispensing continuously. This stopper could possibly be stuck or there could be a pressure vacuum in the canister, preventing it from dispensing. I tried cleaning the senser with a Qtip but nothing has changed. My light keeps blinking too, even though I have brand new batteries, it blinks all the time, even when it's in the OFF position. This is CRAP and the service is worse. I have checked the sensor and it is spotless. I accidentally knocked my stainless steel colored Lysol dispenser into the sink where there was a little water. New batteries each time. Any other suggestions? You saved me from buying multiple dispensers!! However, both soap dispensers began to act erratically and now neither will work. Then I got an old toothbrush and brushed the dispenser where the soap comes out, sometimes a build up of soap banks up. Thank you! Brandon Hart from Atlanta, Georgia, USA on January 09, 2014: Thanks for the help. The light will blink 4 times and it will dispense soap 4 times. Soap was on the sensor. Used they first came out. After I get soap and begun to was my hand another pump of soap is dispensed. Help. So I imagine most of you are wondering, "Where is this invisible beam coming from?" You may also try turning the refill canister upside down (so that the lid is facing up) and inserting a pen into the hole on the refill canister. These too behaved erratically and did not work in a darkened room. Also, check the wiring connections especially where the wires enter the housing. fritteritter (author) from Ohio, USA on June 29, 2013: I have used these since August ya their nice but doesn't last long. You can break it down into these common culprits: So, its time to locate the problem and fix your touchless soap dispenser to save you some money on getting a new one.