Email us at: info@offroadtents.com or call us at 844-200-3979. Product Type Shipping fees will vary, please check them at checkout or in the Shipping page. If you are not eligible with Bread, or Pay Tomorrow, and you don't have PayPal, email us, we can send you a special link so you can try to get financing through Klarna, another third party financing provider we partner with. When it comes to ground shipping or air, we use mostly UPS, FedEx and even USPS. BE REMINDED, drivers will try to bully you into accepting a delivery, but if the item is clearly damaged, REFUSE IT. To read more about ShipTection, clickHERE. Be the first to ask a question about this. That way, if damaged, you have grounds for a claim with the carrier. t.src=v;s=b.getElementsByTagName(e)[0]; If after opening it, you find a damage, then send us pictures, and we will file a claim.Please, understand that if a package is damaged during shipping, it is NOT our responsibility, but the carrier's. Please read VERY carefully the product description, as well as the lead time email we send you, or ask our team, we will be happy to clarify any doubt regarding the lead time to receive your product. - My order got damaged during shipping. Please bear in mind, carrier websites might take up to 72 hours to update the tracking information, but if the tracking email is sent, is because the item has been picked up by the carrier. Kit includes: Heavy duty 100% polyethylene footprint that conforms perfectly to the footprint of the Tree Tent, 3 x extendable, aluminium poles 6 x low-impact, screw pegs 3 x reflective guy lines. You won't regret. The new Gen 3 line provides a refresh and upgrade to its entire product range, as well as debuts three key pieces for 2020, all the while adhering to its core principle of protecting the worlds forests. If you're approved for financing, it depends on the options either Bread, PayPal or Klarna gave you. Leave in Place: Safari model Tentsile Tree tents and giant hammocks are built for semi-permanent camps and back yard setups, and made to withstand extreme climates and a high volume of occupant use and turnover. IF you see clear and noticeable damage to your item, please take pictures of the damage and REFUSE the delivery. As a matter of fact, we never see it. We generally start processing your order the same day we receive it. Some of our products are made on order and have lead times that go from 4 to 32 weeks until they are delivered once the order is placed. All rights reserved, THOR Industries Announces Strategic Investment in Dragonfly Energy, RV Retailer Expands into Michigan with Acquisition of A&S RV Centers. For more information about the new range and testing, contact Katie Wolitarsky at [emailprotected] and to learn more about Tentsile, visit www.tentsile.com. Other items that ship air or ground, will not require your signature, and will be left at your door. How do I return it? ShipTectionis a Shipping Insurance and Protection Service that you can purchase at checkout to protect your order from: Thanks to their service you can file a claim for a refund due to a damage or a lost or stolen order. We will then see what order number it was and we will help you handle it! - Why might my items be shipped using truck freight? However, if the tracking has been sent, it's because the order has been picked up and it's shipped. We can ship to Canada, but it's an expensive thing to do. The exact cost depends on the rates of the carrier you want to use. For more information on ShipTection, clickHERE. We understand we are in an industry where products can be technical, where the items you purchase can be a big investment, and often lead times can be long. If you change your mind and decide to cancel after48 hours (2 days) of placing the order, we will charge a 3.75% cancellation fee. Customers rate us 4.7/5 based on 648 reviews. If you see the tent, rack or package is CLEARLY damaged, do NOT sign it, do NOT accept it, and REFUSE delivery. This process might take a few hours. 'https://connect.facebook.net/en_US/fbevents.js'); Also each package is in the proper condition for transportation according to applicable regulations of the U.S. Department of Transportation and/or international agencies. Expedited shipping may also be impacted by stock levels and what warehouse the shipment originates. Send images, we will proceed with solving the issue. The moment you place your order you will receive order confirmation e-mail. Due to continuous design improvements, details may vary slightly from those stated here. Simply, as shown on the image below, click next or below the product image where it says: "As low as". Perfect for more permanent camps or backyard set-ups, this hammock is made to withstand extreme climates and a high volume of occupant turnover and use. Still, if you can't find what you're looking for in here, send us an email at: info@offroadtents.com or even better, call us at: 844-200-3979. All the top, key features customers have come to expect from a Tentsile Tree Tent will still be a part of Gen 3 such as, fully insect- proof, anti-roll-under floor strap system, multiple entry points and porches and of course, stackability. - How long will it take to receive my refund? Have more questions about ShipTection, click HERE to see the FAQS. As an Amazon Associate, we may earn a commission from qualifying purchases. We don't accept returns on items made on order, such as rock sliders, bumpers, or any CBI and Gobi product. If you decide to cancel any of these orders after more than 15 days have passed since placing the order, we will have to charge a 10% cancellation fee. a police report at your local precinct, it usually takes only 15 minutes, and it'll make sure we have evidence of a missing or stolen package, so we can win the claim against the carrier. You need an RMA because the warehouse guys need to know what an item is and what is related to when it comes in. Adress:209 20th ST N #95 Birmingham ,Alabama,Postal Code: 35203, Phone:+1-207-762-5210Email us at:[emailprotected], Tentsile Safari Trillium 3 Person Hammock (3.0), Skip to the beginning of the images gallery, you can literally be comfortable on any position. As to items from brands such as CBI and Gobi, these are also made on order, so, once again, sales are final and no returns are accepted. We certainly appreciate your business and support. Cheers. -If I wasn't approved for financing, what can be done? Even when you have the item right there in front of you, make the driver wait and call us, we will ask you for pictures of the item, and we will help you inspect it and determine if it should be refused or not. What should I do? fbq('init', '305366038034154'); - Why can't I return some items that were custom made? For items made on order, such as bumpers or rock sliders, as well as Gobi or CBI products, we don't accept returns. However, you will not start getting charged until the item SHIPS, or 30 days have gone by. Recommended setup height is 1.2m / 4ft. Please note, the driver will not help with damage inspection. If you have any additional questions regarding this tent, please call us at: +18442003979, write to us in the chat box below, or email us at [emailprotected]. Please, if you have doubts on what to look for, take a look at How To Handle Your Order. Shipping rates are higher, plus customs and duty fees are a bit expensive. Create multi floor tree house, and send us pictures! We will check and make sure it shows as delivered and that it's not a problem from the carrier's website. We cannot. This expedited shipping applies only to the transit time from the warehouse to the point of delivery. Make sure the damages are CONSIDERABLE, and noticeable. For each tent sold, Tentsile plants 20 new trees with partner organizations WeForest, The Eden Project and the Arbor Day Foundation. It happens. First thing you must do is inform us. After you placed your order, yes. You can read more about it HERE. We need 5 business days after receiving the returned item to inspect it, then a refund will be issued, and it will take from 3 to 5 business days for your bank to issue the refund to your account. If you do, you can go and choose Bread at checkout. The features and updates found in Generation 3 create an even better user experience, more comfortable habitable spaces to sleep in and new features to make life even easier when youre camping.. To help us win the claim, take as many pictures as you can and be PATIENT. This is due to the tension that the there anchor points creates, since the fabric is completely stretched, there is no sagging as in a traditionalhammock, and this gives you the ability to chill in any position, without breaking your back after a few minutes! Yes, you must cover the shipping costs, and you will be liable if the item gets damaged when returned to us. On top of that, we may charge you a restocking fee, which is generally of 20%. Before you return any item, we need to send you the exact address of the warehouse it'll be returned to. Please keep in mind all the financing options available are third parties. If it has a manufacturing defect, or covered by warranty, we will send you a replacement, the moment you send back the original defective item (and we'll cover the shipping costs on those). 4. 5. These international nonprofits promote pioneering movements in large-scale sustainable reforestation and poverty alleviation initiatives. Take pictures of the damages from all possible angles. As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment. Off Road Tents takes pride in its products and packaging. {if(f.fbq)return;n=f.fbq=function(){n.callMethod? Therefore, after placing the order, if you decide to cancel after 48 hours from placing it, the cancellation fee is of $550. It then takes us from 2 to 4 business days to get it out the door (please be patient as some of these items are big and bulky and require special boxing and shipment). Also, please read more about Warranties HERE. If you have any doubt, questions or anything, contact Off Road Tents immediately at 1.844.200.3979 or info@offroadtents.com. After that, lead times can vary depending on your location and where it ships from. ft. of floor area, maximum load 880lbs. We offer some customized orders, or items made on order, for example: bumpers and rock sliders. If it's an item that ships freight (such as a roof top tent), that's a no. Lead times can be long, and there might be delays of 1-8 weeks on their orders (rare, but it has happened). Once your order is signed for at the delivery point, the package becomes your property and thus, our liability ends as far as shipping damage is concerned. - How can I get shipping insurance with my order? Write us an email at: claims@offroadtents.com. TMS3, *** ACCEPTING BACK ORDERS, ETA 7 WEEKS ***. gtag('config', 'G-RCQ8DQXN53'); We have quite a few different payment options: Absolutely. We already offer you NO TAX on all states except Wyoming, plus we offer Free Shipping onall orders above $300, except trailers. We will send you a confirmation email once the refund has been made form our end. From brand to brand shipping times may vary. We can try, but normally the cost of re-routing the package is quite expensive and not worth it. WELCOME TO YOUR PREMIUM OVERLANDING GEAR STORE! Please inspect your package for damage prior to signing for it. If it's not in stock, we will let you know and you will be made aware of the lead time before you even return yours. If the case is you order a product with a lead time of 4 to 32 weeks, we will ask for your written confirmation and consent to proceed with the order. Drivers and carriers might try to re-deliver the same exact item the next day, if they do, REFUSE it once again, and follow the same procedure. Big tears, dents or signs of clear mistreating the packages shouldn't be accepted (Refer to Images 1 & 2 above for reference). It really is is one of the most versatile products Tentsile offers. That is, if we win the claim, which is not guaranteed. close. If you want to return an item for a manufacturing defect or a warranty problem, we will send you a return label. Therefore, if you have any warranty questions or issues, email us at: info@offroadtents.com. Perfect for extreme climates, especially where protection from harsh UV rays is of the utmost importance. That way the carrier will send it back and we'll process a new shipment for you. The Safari Vista is the perfect hangout for all given this models unique domed design that offers unbeatable headroom and easily converts from a Tree Tent to a giant hammock that sleeps three adults or a small family. There will be a20% restocking fee plus the cost of shipping the item back to the warehouse it shipped from. LONDON (October 17, 2019) Tentsile, the leaders in elevated and portable Tree Tents and hammocks, is thrilled to announce the launch of its Generation 3 line of products to consumers and retailers in Spring 2020. If you choose PayPal, then once you're checking out through the PayPal portal, it'll give you the option to get financed by them. You can also call the carrier's phone number on their website, they can also locate your package with the tracking number we provided. 30 days. Dexter Acquires HiSpec Wheel & Tire, Inc. Cummins CEO: Domestic Semiconductor Production For Nations Automakers, $11M Invested in Camping App The Dyrt to Nearly Double Team Size, Set Up Size: 13.5 x 13.5 x 13.5 // Weight: 39.7 lbs // Floor Area: 78 sqf, Set Up Size: 13.5 x 13.5 x 13.5 // Weight: 17.5 lbs // Floor Area: 78 sqf.