I contacted HD ABOUT my AC unit on Tuesday when it didn't show up on Monday and was told my order was in Austin being processed. If you need specific dimensions, you may not find what youre looking for in the cull lumber bin, but you may discover enough materials to help you make something great. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. The store tells you to call the 800 number, the 800 number sends you to the store. Now, our associates are even more committed to keeping stores clean while our stores are open. A price saving tip that requires no negotiating at all is The Home Depots low price guarantee. Exchange must be the same product and color. Perennials, trees and shrubs have a 1 year guarantee. Product Prioritization & Availability While prioritizing shipments of essential supplies to healthcare providers, our supply chain team is focused on restocking inventory safely and quickly. Thank you, Jimbo. Anyone who tackles projects as readily as most DIYers can access great deals and sales associates who are motivated to help you. Local store prices may vary from those displayed. Most retailers use a series of codes and special prices to secretly label their products. guide for an in-depth explanation of how to select the best pieces at a lumberyard. If an order arrives damaged or incomplete or is in need of replacement parts, contact Customer Support at 1-800-430-3376 within 30 days of delivery for resolution. We are no longer supporting IE (Internet Explorer), head in to the store to claim your savings. I appreciate both these guys. Simply take your purchase back to any Home Depot and get your money back instantly or exchange for something else. If you are a reporter or member of the media, pleaseClick hereor call: 2022 (Company, Store, Merchandise, Services). It typically ends up in the cull lumber rack along with damaged or flawed boards that stores sometimes sellfor up to 70 percent off. The job was attempted twice and botched twice. The Centers for Disease Control and Prevention (CDC) has set up a site with the latest information and guidance about the Coronavirus. Due to safety hazards, items that use flammable liquids or gases cannot be returned through the mail, even if the item has been drained of these materials. I had a small but aggravating issue with one of your products I had purchased and had to drive the one hour back to your store in Pace, Fl to correct the situation. One Stop Visit your local Pro Desk to select products, get a quote and set up delivery for the entire project. Bring in your Bonnie plant and purchase receipt(s) to your local Home Depot; *, 2. Call 1-800-345-3000 or email us to set your web login up for your existing account. But theres another place in the store that has an even better deal on tools: the rental shop. He also publishes noir fantasy thrillers, including The Carter Series, from Penguin imprint DAW Books. And no responsibility for leading me to him and reassuring me of his credentials. Materials on this website are provided for informational purposes only, do not constitute legal advice, and are not guaranteed to be complete, correct, or up-to-date. Need Help? For immediate assistance, please contact our representatives via phone at 1-800-HOME-DEPOT (466-3337). They lost my order and keep saying it would be delivered next week, and now they said it would be delivered next month!! Horrible customer service and product knowledge. Project changed? HDS IP Holding, LLC. Thank you Sam. Verification can help ensure real people write reviews about real companies. My years and thousands of dollars wasted on a poor excuse for a store. James did an excellent job installing. Sure, you can always return bad boards, but why go through the trouble of hauling them out to your jobsite and back again? We are no longer supporting IE (Internet Explorer) as we strive to provide site experiences for browsers that support new web standards and security practices. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers and some microwaves) should be inspected for defects or damage. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: you@domain.com. The pro desk does offer some services that are only useful to commercial organizations, but anyone who buys in bulk will benefit as well. Our Efforts To Support Our Customers, Associates & Community, Consumer & Commercial Credit Customer Service, Local Community Development Financial Institutions, IRS Coronavirus Tax Relief and Economic Impact Payments, The Home Depot Commercial Revolving Charge Payment Support, The Home Depot Commercial Credit Card Payment Support, CDC Guidance On COVID-19 for General Health, US Chamber Of Commerce Coronavirus Small Business Guide, DLA Piper LLP's Coronavirus Resource Center, Husch Blackwell LLP's State-by-State COVID-19 Guidance, King & Spalding LLP's Coronavirus Task Force, US Department of Labors Coronavirus Resources, OSHA Guidance on Preparing Workplaces for COVID-19, The Home Depots Pro Xtra Loyalty Program, Directory of SBA Local Resources and District Offices, Directory of State & Local Chambers of Commerce. This goes for anything youve bought in the last 30 days. If you need assistance, please call Customer Service at 1-800-345-3000. This is a bunch of BS, now I'm get a email that my order is coming between Aug 1 and the 8th. Support may also be available for The Home Depot Commercial Credit Card holders who have been impacted by COVID-19. Following the CDCs recent announcements, customers and associates who are fully vaccinated are not required to wear masks or facial coverings in The Home Depot stores, except where its mandated by state or local ordinances. Claim your profile to access Trustpilots free business tools and connect with customers. If you dont need to invest a tool, most stores offer rentals for those things you might only need to use once for a particular job. Message and data rates may apply. In the event that live goods purchased online (including, but not limited to, houseplants, perennials, trees, holiday trees, wreaths and garlands) are received damaged or dead, contact Customer Support at 1-800-430-3376 within 3 days of delivery and we will ship a replacement at no charge. Find out how The Home Depot may be able to help our Commercial Revolving Charge Card holders who have been impacted by COVID-19. Use of this site is subject to certain Terms Of Use. Much like the wood found among the cull lumber, you may not find the color or quantity youd like, but theres often enough paint at a great price for painting doors or other small projects. Reply HELP for help and STOP to stop. Customer service rep said they cant do anything or even refund me. Use our Store Finder to locate your nearest Home Depot, where you can get help from our friendly associates and even attend in-store workshops. Original shipping charges will be fully refunded in the event that the return is the result of an error by The Home Depot. This guarantee began January 1, 2018. 2000-2022 Home Depot. We will manage the details, so you can manage your business. This was the first time I had this kind of problem with Home Depot. But while the item itself may be untouched, the damaged package means that the retailer will likely be forced to place it on deep discount. Homedepot.com Online Order Support: 1-800-430-3376, Want to instantly check the status of an order? Im so frustrated with this whole BS. Delivery Services To Your Home Delivery of online orders remains available, although there may be delays due to high demand and inventory availability. I will definitely not buy appliances from Home Depot ever again. Get both and bring back the one you dont use for a full refund. Sometimes, as the various tools start to pick up scratches and dings or are replaced by newer models, theyre put up for sale. Customers have 30 days to return paint theyre not satisfied with, which ends up on a bargain shelf. Click here or call 1-800-HOME-DEPOT (1-800-466-3337), For questions from careers.homedepot.com, please call 1-866-698-4347Applicant Questions. How unprofessional, you make me wait an extra week, then you misplace it and now I have to wait longer!! RETURN ONLINE Customer support is also available to help get your UPS return started and is available to help schedule pick up of your return items for your convenience. The aisles of The Home Depot are filled with tools of all sizes and prices. Home Depot told me to order a whole new set and return the original incomplete set. Mine you this was the 2nd time I have tried to get a fridge from Home Depot. Ordered an appliance delivered to my house. Plan your entire job with The Home Depot from sourcing to quotes to delivery. I am thoroughly disgusted with this company. CONGRATS! The National Governors Association (NGA) provides a directory of the websites of the nations Governors, as well as access to regular updates from the NGA regarding COVID-19. Wish there was a zero star option for this crap. Products purchased at The Home Depot Design Center can only be returned at The Home Depot Design Center. For in-store purchases, if you find a lower price on an identical, in-stock item from a competitor, the sales staff at The Home Depot will match the price. Returns for purchases made with a Store Credit or gift card will be refunded as a Store Credit. Spent an entire day trying to chase down the shelf doors with their "Customer Service" team. It is so pleasing during these times that we have people like Yvonne. Totally disrespectful of their customer's time for a product that cost thousands of dollars - unacceptable. Contact UsPrivacy and Security Statement. With those items, youll only have 30 days to return them. Need Help? If you're missing your receipt, we may be able to locate it in our system. If you need help cutting lumber before taking it home, ask an associate for help. After several phone calls and tex messages they finally called me saying that I would have to pay over $600 for the installation. Customer service stated that since it was a special order, any changes would need to be initiated by the store. We are also taking extra steps we sanitize and disinfect shelves, checkout areas, service desks, storage lockers and restrooms on a regular basis. Refunds will be issued to the original form of payment (credit card, PayPal, etc. If youre using a The Home Depot consumer credit card, a commercial revolving charge, or The Home Depot commercial account, youll have 365 days to return most items. We are currently offering limited scheduled delivery services for online orders, however, same-day and next-day delivery services have been suspended until further notice. Can't find what you're looking for? 2022 Trustpilot, Inc. All rights reserved. Not sure what kind of garden loppers to buy? Please wait to receive an email or text notification before going to the store to pick up your order. If the purchase was made more than 180 days ago, the refund will be issued as a store credit unless purchased on The Home Depot Consumer Credit Card; then you have 365 days from date of purchase to receive a full refund. The Home Depots garden sales come with a one-year guarantee. Home Depot Product Authority, But take the time to examine each piece of lumber as you select it. All Rights Reserved. Called to cancel because did not want delivered while on vacation. Do not purchase a refrigerator from Home Depot. Please see our Terms of Use and Privacy & Security Statement. I am furious. We will make it right by correcting your paint or giving you a comparable can of paint. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Trying to get it delivered is a nightmare. Please bring a valid driver's license or government-issued photo identification for registration. If your schedule is too full for regular store hours, start your return online by clicking the "Return Items" button. Job-Site DeliveryKeep your team on the job site, and let us deliver to you with job-site, boom and scatter and rooftop delivery options. We use dedicated people and clever technology to safeguard our platform. The SBA Directory of Local Resources, including District, Regional and Field Offices, helps small business owners get in touch with local resource partners that offer counseling, training, mentoring and more. Order not delivered on date promised. Use of this site is subject to certain Terms Of Use. WT actual F. You know that the products are going on a military base then why would you sent someone who isnt allowed to enter a military base. To reach us for support, text SUPPORT to 38698 and start a conversation with our online customer care team. Shame on me for giving them a 2nd chance. We Ordered a washer and dryer a month ago, first they sent someone to deliver the products on a military base with a driver who didnt have a valid DL, they shouldnt even be driving at all. Want to email us? Explained the new buyback program and help me to get it setup on my phone. First my fridge was supposed to be delivered on July 23rd and they called me the day before saying sorry we dont have the fridge at the warehouse we need to reschedule for next week. He knew exactly what I needed. Interior Lighting, Bulbs & Ceiling Fans. Here are 8 tips for writing great reviews. The entire delivery window it was a beautiful day. The U.S. Chamber of Commerces Coronavirus Small Business Guide features a wide variety of resources for small businesses and is updated on a daily basis. LLC All Rights Reserved. Homedepot claims they arrived but I never received an email notification or text. You can access this and many other great features by becoming a customer. If the sales price ends with .03, then that item will be moved to clearance or donated to charity in three weeks. Disgusted is the only word! Eligible orders for online returns will receive a shipping label via email to print and attach to your package. BS. The US Treasury Departments Community Development Financial Institutions (CDFI) Fund offers a national directory of local mission-driven CDFIs that provide loans to certain business owners and individuals. Our product experts are available to answer your questions and help locate hard-to-find items to keep your business running smoothly. Use of this site is subject to certain Terms of Use. 2 months and still counting to get my washer and dryer- 27 hours of call and still waiting.. typing this review while on hold!!!! One-source solutions are available to existing Home Depot Pro customers. Ohio-based freelance writer and author Dan Stout is a former residential remodeler, commercial site supervisor and maintenance manager. The machine cost less than $600. Log in now to get started with Special Orders. Limited to four blinds per household. Policy excludes: Application issues and improperly prepared surfaces, liquid stains, color samples, OOPs merchandise, special order, non-stock products, 3rd parties and marketplaces, labor and installation. Bunch of crap I contacted HD on Tuesday when it, Home Depot is the Worst company to Deal With EVER. All Rights Reserved. Buy multiple sizes and plan on returning the unused items. Given that volume, its no surprise that some of it doesnt come out perfectly, or is never picked up by the customer who requested it. Products purchased on homedepot.com or in one of our warehouse stores cannot be returned here. These holiday sales are a win all the way around! Your purchase must have been within the last 12 months, Labor, Delivery, and/or Installation Services, Product Samples (e.g. I mean what the actual f!!! No need to spend valuable time going and sourcing quotes from multiple supply houses. ft. Trendy Threads I - Color Marvell Indoor Texture Beige Carpet, Americana - Color Sedona Indoor 12 ft. Texture Brown Carpet, Brightstone II - Color Gem Indoor Texture Gray Carpet, Trendy Threads II - Color Popular Indoor Texture Beige Carpet, Trendy Threads II - Color Hip Indoor Texture Beige Carpet, Westchester III -Color Stargazer Texture White Carpet. x 18 Peel and Stick Carpet Tile (16 Tiles/Case) 36 sq. The U.S. Small Business Administration (SBA), is administering a number of temporary lending and debt relief programs for small businesses impacted by the COVID-19 outbreak. I need to dispute with my bank. If youre itching to start a project, you might be tempted to simply load up your cart and head to the check-out. Whether you want to check your online order status, manage your Home Depot credit card or check your Home Depot gift card balance, our online Help Center can help answer any questions you may have. ), unless noted in our Return Policy Exceptions. Returns made without a valid sales receipt may be refunded as a Store Credit at the lowest advertised price. For a list of all eligible Bonnie Harvest Guarantee productsclick here. Receipts for purchases made with The Home Depot Consumer Credit Card, The Home Depot Commercial Revolving Charge, or The Home Depot Commercial Account may be located in our system within 365 days of purchase. We reserve the right to limit guarantee at our discretion in the event of suspected fraud or abuse. Be sure to read the stores return policy for more information. https://live-home-depot-corporate.pantheonsite.io/node/12857?D7NodeType=static_. Client has a new idea? 2000-2022 Home Depot. Darryle Sparks. The Home Depot makes it simple to plan your whole project. 1-866-875-5490Canada 1-888-308-5080, Primary Customer Care1-800-466-3337 What??? Additional charges may apply if there is a price difference between old and new blinds. Most new, unopened merchandise sold by The Home Depot can be returned within 90 days of purchase, unless noted in our Return Policy Exceptions Return Policy Exceptions. How will I ever get my money back. i was treated very poorly by a manager and every time i go there it is like pulling teeth to get any help that alone competent help, i will not be return to home depot again be burned to many times. Law Enforcement Inquiries 1-770-384-4105 hd_investigations@homedepot.com, Need Help? He was very helpful and pleasant. Exchange must occur within 15 days of receipt of package. The new set never showed up. Paint, Flooring, Fabric, and Wallpaper). Be sure to keep an eye on sales events, especially around holidays, and you can make recent purchases even better values. Delivery team rude, to the extent that we ended up canceling the order. So keep an eye peeled for coupons and online sales, and if you see a lower price from another retailer, bring that info in to the store. And the higher volume of purchases during the holiday sales means a greater number of bargain mis-tints. Exclusive Grow a Garden Guarantee: Full Disclaimer. If you have an interest in becoming a vendor/supplier/service provider for Home Depot, please visit the HDConnect which is The Home Depot's Service Provider Portal for all U.S. and Canada Merchandise suppliers, Non-Merchandise suppliers, Carriers, and other Home Depot business partners. Please be aware that responses via email may currently take up to 7 days. Please call us:1-800-HOME-DEPOT 1-800-466-3337, Consumer AccountU.S. All Rights Reserved. Easily track the delivery in your Home Depot app. Very pleased with Yvonne @ the Gardena store. Complete joke. Be sure to bring a copy of your receipt or shipping confirmation email, credit card you used for the item and valid I.D. Desk Chair Mat, Buy StyleWell Caspian Cream 8 ft. x 10 ft. Moroccan Area Rug, Sunex Tools Professional Pneumatic Shop Seat. Can't find what you're looking for? Briana the salesperson at your Pace, Fl was EXCEPTIONAL in every way. Companies can ask for reviews via automatic invitations. Please call us at: 1-800-HOME-DEPOT (1-800-466-3337), Please enter in your email address in the following format: [emailprotected]. I could not get ahold of NSD. By keeping an eye on those yellow tags, its possible to get even better deals on low-cost, high-value items that every DIYer will love. If you have received incorrect product, please call 1-800-921-2119 for a replacement. Visit your local Pro Desk, share your project details and other bids you have received. Home Depot Design Center: Products ordered and tailored specifically to customer's requirements or measurements. Step 3: Approve the quote, and the Pro Desk will set up the best delivery option for your job site. Paint Satisfaction Guarantee Policy: If you are not satisfied with your interior or exterior liquid paint purchase, bring your paint and receipt back to the store within 30 days of purchase. Like many retailers, The Home Depot holds clearance sales around major holidays like Memorial Day and the Fourth of July. This policy does not apply to cut flowers or floral arrangements. The answer is usually yes! All Rights Reserved. The SBA offers a site where you can search by ZIP code for potential lenders who may be able to support eligible businesses loan applications. Please return products that use flammable liquids/gases or other hazardous materials to your local Home Depot store. Returns are only accepted with advanced authorization. Thanks for nothing. He stood out from the rest. We have also installed plexiglass shields at checkout and service desks throughout our stores and continue to provide non-medical face coverings and gloves to our associates. This is nonsense. No problem. However, there are a few exceptions, like gas-powered equipment, furniture, area rugs, consumer electronics and generators. The Home Depot will offer a full refund on any new, unopened item that you bring back within 90 days. RETURN FOR THE HOME DEPOT DESIGN CENTER Returns are only accepted for items purchased at The Home Depot Design Center.