ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Stephanie Plaines has served as JCPenneys chief financial officer (CFO) since August 2022, reporting to Marc Rosen, chief executive officer. In 2004, JCPenney donated its corporate archives and the papers of James Cash Penney (1875-1971) to Southern Methodist University's DeGoyler Library, which include more than 20,000 photographs, and 1,500 linear feet of correspondence, speeches, ledgers, catalogs, and Company publications documenting more than 100 years of corporate history. Please do not post any personal information relating to yourself, or employees of JCPenney as these comments will not be approved. @threatenwheel @askjcp Hello, We are sorry to hear of your troubles. Required fields are marked *. For questions regarding the Factory Ship(Supplier-Direct-to-Consumer)program, order processing and shipping requirements. He also served as Shopkos chief administrative officer and senior vice president of store operations. matter when, where, and how they want to shop. Anthony is based out of Kansas City Metropolitan Area and works in the Retail industry. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The last thing that you have to do is show up in court and plead your case in front of a judge. Plaines earned a bachelors degree in finance from the University of Florida and a masters degree in business administration from the University of Texas at Austin. J.C. Penney CEO Marc Rosen sent an email to employees late Thursday saying the corporate staff is moving back into its former headquarters in Plano. Earlier in his career, he held HR leadership roles at Merck & Co. and Pepsi-Cola Bottling Group. Committed to lifelong learning through ongoing education, Andre holds designations as a Senior Professional in Human Resources (SPHR) and Society for Human Resource Management Senior Certified Professional (SHRM-SCP). Most recently, Andre served as the senior vice president, head of human resources at Victorias Secret where he led the brand through its most significant organizational transformation. Anthony Beatty - Corporate Customer Relations at Jcpenney - Wiza Andre Joyner is the senior vice president, chief human resources officer at JCPenney, reporting to Marc Rosen, chief executive officer. Non-delivery, carton content shortages, and invoice discrepancy charge backs. She has deep experience in data-forward financial management and track record of value creation. The JCPenney Home Office is located just 20 miles north of downtown Dallas within the exciting development of Legacy West in Plano, Texas. He joined the Company in November 2021. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of JC Penney, Like, share & subscribe to JC Penney on YouTube at. Check the section to learn more about which tools and technologies are used by Jcpenney and how much is Jcpenney oriented towards technology. brands as a former partner and managing director at Boston Consulting Group. Tessaro is charged with managing all buying activities within these categories to ensure the assortment is aligned with Company strategy and to promote brand loyalty and excitement among customers. JCPenney headquarters are located in 6501 Legacy Dr, Plano, Texas, 75024, United States, JCPenneys main industries are: Department Stores, Shopping Centers & Superstores, Retail, Retail, JCPenney appears in search results as JC Penney Corporation Inc, Jcpenney, JCPenney Optical, Department Stores, Shopping Centers & Superstores, Microsoft Windows Presentation Foundation (WPF), Get Free Access to JCPenney Contacts Info. Imagine my consternation when, landing on the Payments page I could find no way to submit a payment other than submitting my bank account and routing numbers! Some of the companies that the DoNotPay customer service tool works with include: DoNotPay was created to help make your life easier and less stressful. Keith Melker joined JCPenney in 2023 as chief transformation and strategy officer, reporting to Marc Rosen, chief executive officer. Stephanie leads all financial activities for the Company, including financial strategy, real estate, capital deployment, credit services, sourcing and procurement, treasury, and accounting. Enter employee name to find & verify emails, phones, social links, etc. To assist you in doing business with jcpenney, please use the information below to find the department and method of communication to use when you have questions. Considering all the data breaches in the On 2/7/2023 I invertly sent in a large amount of money (5000.00) to Jcp by mistake. Contact & Help | Target Corporation Sign up for a free account. jcpenney.com; 3 618-925-XXXX; 901775XXXX; 901495XXXX; View Similar Profiles. Thanks! For information and inquiries regarding supply chain not covered by the listed contacts. Andre is responsible for the development and execution of strategic human capital decisions and leads the Companys human resources functions. He was appointed senior director of supply chain strategy, engineering, and analytics in May 2015, and advanced to vice president in April 2020, He was promoted to senior vice president in December 2022. Prior to joining JCPenney, he held several director-level positions at PepsiCo in sales, supply chain, and sales operations for more than eight years. Throughout his career, McGhee has developed a broad range of expertise in Home categories, merchandising, and developing strong vendor partnerships. Mortensen holds a Bachelor of Science degree from the University of Arkansas, and was named an Outstanding Alumna by the Dale Bumpers College of Agricultural, Food, and Life Sciences. jc penney company inc jc penney company inc jc penney company inc jc penney company inc the jc penney company inc jcpenney JCPenney Global Presence Search All Employees JCPenney CEO Marc Rosen Chief Executive Officer Phone Email If they do not respond, or the company has declined to settle things outside of court, DoNotPay will help you fill out the proper court documents and give you several copies to distribute. .tg td{border-style:solid;border-width:0px;font-family:Arial, sans-serif;font-size:12px;overflow:hidden; She started her career in investment banking and mergers and acquisitions at UBS. This letter may be enough to persuade the company to settle out of court. JCPenney: Employee Directory | ZoomInfo.com Catalog & Retail on-time shipment offsets. Kevin McGhee is senior vice president, general merchandise manager over Home reporting to Michelle Wlazlo, executive vice president, chief merchandising officer. (business & personal). NFR shipping label requirements and routing guidelines. @hazardsportwear Back at ya! JC Penney has resolved 145 complaints. padding:10px 5px;word-break:normal;} Finally received my JCPenney credit card after buying a cookware set. Please log in again. If you have experienced a problem with JCPenney that is a bigger problem that the local customer service departmentcan handle, you may want to reach out to the corporate office. Morris is responsible for all facets of the legal function at the Company, including corporate law, securities, transactions, litigation, legal real estate, labor and employment, and regulatory issues. Shop the latest styles in women's clothing and check out the variety of women's dresses available at amazing prices. @roypie2 Hey there! Andre holds a Master of Human Resources and Industrial Relations and a Bachelor of Arts in sociology from the University of Illinois at Urbana-Champaign. He began his practice in the litigation section of Gibson, Dunn & Crutcher LLP. Sit back and relax while we do the work. I will never shop there again. If you're a reporter with a question for Target's Media Relations department, please contact us using the below options. Use this comments section to discuss problems you have had with JCPenney, or how they have handled your complaints. Initial complaints should be directed to JCPenney directly. . No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Find contact details for 700 million professionals. By Staff Writer Last Updated March 31, 2020 As of 2016, the JCPenney human resources department is reachable by telephone at 888-879-2641, or by email at eeo-sm@jcp.com. Clothing, shoes, jewelry, and home furnishings are sold in department stores across the country as well as in Puerto Rico. JC Penney reviews first appeared on Complaints Board on Sep 1, 2006. To get this process started, simply follow these four easy steps: If you have reached out to JCPenney's customer service department and were unable to get a resolution, DoNotPay can help with that too. Jcpenney specialises in retail. Thank you! degree from University of Pennsylvania. Lauren Tessaro joined JCPenney in August 2019 as vice president, divisional merchandise manager of intimate apparel, sleep, lounge, active and swim, reporting to Michelle Wlazlo, executive vice president, chief merchant. Jcpenney key technologies used on the website. So even though they took a picture of my bathrobe and sock order, I never did plus there was no such items on my front porch or on my Ring Doorbell. Is this your company? Customer service departments are not known for their speedy service. @media screen and (max-width: 767px) {.tg {width: auto !important;}.tg col {width: auto !important;}.tg-wrap {overflow-x: auto;-webkit-overflow-scrolling: touch;}}, iMPOWER by Prabal Gurung for JCPenney Launches with an NYC Pop-Up, Honoring Womens History with Hope & Wonder, Nationwide Rollout of JCPenney Beauty Reaches its Halfway Point, Meet the Leader: Shenece Johns, Senior Director of JCPenneys Inclusion and Diversity Team, JCPenney Beauty takes over the Dot Com Experience. ).Got the earrings reordered then called corporate about this problem as I was upset about the stupidity. Click on the name of the company and have DoNotPay do the work for you. Supposedly he is the one that walks the floor to make sure everything is going well, not walking the floor that's for sure but where was he in all this. You can find the contact information for your closest JCPenney Optical by visiting our store locator page. You can find contact details for JC Penney above. JCPenney Corporate Office Headquarters HQ by phone, address, website, chat or read reviews and complaints. If you would like to return the defective product, you may want to contact the customer service department first to understand their return policy. In this role, Conte develops and executes strategic financial decisions and leads the Companys accounting operations and financial reporting functions, including the support services teams in Salt Lake City and Bangalore, India. DePaul holds a Bachelor of Science in business administration-accounting from the University of Missouri St. Louis and an MBA in finance from Lakeland College in Wisconsin. Mullen is responsible for leading the growth of the Companys e-commerce business as JCPenney reimagines how consumers experience JCPenney no We apologize. * Applicants for employment who have a disability should call 1-888-879-2641 or email [email protected] to request assistance or accommodation. Then the customers that they were helping walked away with nothing in their hands, so I got tired of waiting because neither of them came over to ask me if I need help and I was prepared to spend some money to my grand-daughter's earrings and a bracelet that plus a watch for my son that he asked for (G-Shock) at this point I was angry so I called the store which it took 2 calls to get though a manager to answer, he wanted me to talk to the person that trains the sales people and I asked why because apparently she not doing her job in training this people in the first place. JCPenney Corporation, Inc. | Company Profile, Marketing Contacts, Media Spend, Brands. The earrings were supposed to be delivered to my house December 20-22, plenty of time for Christmas.I called to inquire about the sets of earrings on January 2, 2018 as they NEVER ARRIVED and I had to make last minute Christmas purchases for my wife and Daughter-in-law. Other reasons to reach out to JCPenney's customer service department include: Some customers also contact customer service to ask about recalled items. After logging in you can close it and return to this page. In addition to selling conventional merchandise, JCPenney stores often house several leased departments such as Sephora, Seattle's Best Coffee, salons, optical centers, portrait studios, and jewelry repair. Pin 0. .tg .tg-fkpb{background-color:#f0f0f0;border-color:inherit;text-align:left;vertical-align:top} The person answering calls and emails does not have information regarding employment application status. To write a complaint about JC Penney and get an answer from the officials of JC Penney, Complaintsboard.com's objective complaint writing and answer providing system can be used. The Golden Rule was the name of our first store in Kemmerer, Wyoming, and it set the standard by which we have operated for more than 119 years. Additionally, you can choose to call the corporate office at 912-578-8666. Contact Us - JCPenney Optical .tg .tg-ij8t{color:#e71324;text-align:left;vertical-align:top} Copyright Coporate Office Headquarters -2023. Wlazlo brings more than 30 years of merchandising and stores experience from a variety of retailers. We are sorry to hear this. JCPenney: Clothing, Bed & Bath, Home Decor, Jewelry & Beauty DePaul began his career in 1995 and spent three years at Target Corporation, working in merchandising and operations positions before joining Shopko in 1998 as a store manager. JC Penney was founded by James Cash Penney and William Henry McManus (J. C. Penney Company, Inc.). Melker most recently served as Chief Executive Officer for Wehner Multifamily, a Texas-based property management company. We are more than happy to help. .tg .tg-fkpb{background-color:#f0f0f0;border-color:inherit;text-align:left;vertical-align:top} How to Contact JCPenney's Customer Service in a Snap - DoNotPay CANNOT WAIT FOR THIS COMPANY TO GO BANKRUPT AND CLOSE THEIR DOORS DUE TO EXTREMELY LOUSY CORPORATE CSTOMER SERVICE. If you are having a problem with any of the merchandise that you recently purchased, you may want to contact JCPenny's customer service department to resolve the issue. Jcpenney - Email & Phone of top management contacts - EasyLeadz Here is a breakdown of what will happen when you use DoNotPay to get compensation from JCPenney in small claims court: There are several companies that have long wait times when it comes to their customer service departments. I will never be back. We have helped over 300,000 people with their problems. @threatenwheel Hello, We have received your DM and we have responded. Can you please send us, @karonil Hello, Thanks for reaching out to us. Before Target, Wlazlo spent 19 years at GAP, Inc., in a variety of roles for Gap, Gap Outlet and Old Navy. JC Penney deals in the Retail industry and offers products such as Clothing, cosmetics, electronics, footwear, furniture, housewares, jewelry, toys, appliances, and provides its services in united states According to the latest report, JC Penney has generated US$11.167 billion (2019) and net income being US$268 million (2019). She also serves on the firms audit committees. contact-info - JCPenney uary 28, 2017, it operated approximately 1,013 department stores in the United States and Puerto Rico. .tg {border-collapse:collapse;border-spacing:0;} Thank you for allowing us to communicate with you through DM for a resolution. Katie Mullen joined JCPenney in January 2022 as chief digital officer, reporting to Marc Rosen, chief executive officer. JCPenney Corporate Office Headquarters HQ About JCPenney: JCPenney proudly serves customers at more than 650 stores across the United States and Puerto Rico and at the Company's flagship store, jcp.com. She stepped into the role of Chief Supply Chain Officer in 2022, also reporting to Marc Rosen, chief executive officer. Can. Bala is responsible for the Company's information technology (IT) organization and global technology systems that power the Company's stores, operational centers and supply chain, and corporate functions. Contact Us. Corporate Phone Number: 1-972-431-1000Fax Number: 1-972-431-1362Customer Service Number: 1-800-709-5777JCP.com Phone Number: 1-800-322-1189TDD: 1-800-527-7889Credit Card: 1-800-527-4403Gift Registry: 1-800-527-4438Warranty Issues: 1-800-933-7115, Your email address will not be published. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. .tg th{border-style:solid;border-width:0px;font-family:Arial, sans-serif;font-size:14px;font-weight:normal; SVP, GMM Adult Active, Intimate Apparel, Sleep/Lounge and Swim. JC Penney: Reviews, Complaints, Customer Claims | ComplaintsBoard You can find contact details for JCPenney above. Now I could have purchased those same sets at the store when I went with my wife on December 19 but expected the delivery the next day or so.Customer service canceled the order, reordered at a slightly higher cost because my state tax went up on January 1, 2018. Mission and Values - jcpenney.com Search for the company youd like to call. MEDIA RESOURCE SITES. Initial JC Penney complaints should be directed to their team directly. .tg .tg-c6of{background-color:#ffffff;border-color:inherit;text-align:left;vertical-align:top} I went into JC Penney in West Covina Calfornia this morning, there was 2 sales ladies working both helping customers but never once did they acknowledge me while I stood there for 30 minutes. Additionally, you can choose to call the corporate office at 912-578-8666. JCPenney is an equal opportunity employer. Bala is responsible for the Companys information technology (IT) organization and global technology systems that power the Companys stores, operational centers and supply chain, and corporate functions. Wlazlo is responsible for leading the Companys global merchandise strategy and operations including Merchandising, Planning and Allocation, Pricing, Product Design, and Development and Sourcing. JCPenney - HR.com Ship Point/Return Goods Location Change Request Form, Each supplier is required to have a single. Jcpenney is a Retail company and has headquarters in Plano, Texas, United States. He is responsible for improving in-store and omnichannel operations to deliver an engaging and productive customer experience, grow store traffic, and increase customer retention. February 16, 2023 JCPenney Introduces iMPOWER by Prabal Gurung, February 1, 2023 JCPenney Appoints New Chief Transformation and Strategy Officer, January 24, 2023 Senior Stars Say Cheese! Osborne has extensive beauty experience with a proven track record of delivering significant business growth through brand positioning, customer understanding, and gaining market share. Can you please send us a DM with your phone number an https://t.co/xAI7efeRka - 4 hours ago He is responsible for overseeing all aspects of JCPenneys Home merchandising strategies, ensuring alignment and congruency across categories to create a compelling shopping destination for our customers. The address of JCPenney's headquarters will come in handy if you ever have to send them any legal documents. Milano is a tenured executive with applied knowledge and experience in global sourcing strategies, design and product development, and operational business practices.