I DO NOT RECOMMEND. They charge you 20 every time you miss a payment and you cant cancel it you have to pay the full contract. I choose at this time to cancel our memberships and truGym continued to take money from my account. The trouble is they use crooks to process their member's payments. Dont join the gym. Weights are all over the place. TruGym is filled with good equipment and friendly staff. | Read 81-100 Reviews out of 264 I prefer to go in before work so at 6am and then use the sauna and steam room. Totally disgusted with the service offered with no thought or effort of building a customer relationship. Find out how we combat fake reviews. kept it quiet from staff aswell ! Huddersfield gym- horrible service, old gym equipment. For businesses Categories Blog. I've always felt so welcome at TruGym and enjoy making my daily trips. So far, after over 20 written requests, the gym and its director Parm Singh refuse to tell me if any of the instructors are actually up to date - which they are required to do by Les Mills UK. The money left my account and from that date I have never heard anything from them. the recent cctv cameras introduction is also not only bothering me but most of us who cover. It goes against our guidelines to offer incentives for reviews. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 4 of 14 Staff are really friendly but could be more helpful to newcomers. On Wednesday I was shocked to discover it had closed down the day before and all the staff had lost their jobs. Sticking dirty equipment, staff either disappear to back room for long periods of time or sit chatting to each other. PREMIUM EQUIPMENT So far, an excellent option for a gym considering the membership prices are cheap. Whatever your age or ability, we have a class to suit you - including Yoga, spin, LBT and plenty more. We use dedicated people and clever technology to safeguard our platform. Staff are brilliant and very helpful. Finally. Voice your opinion today and hear what 263 customers have already said. As the face of the organization, the customer service team is instrumental in building and maintaining that reputation. Its not worth the money that I am paying now. Good luck TruGym you are going to need it! Trugym is just at the level that suits me. I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. the gym is very clean, the staff are very friendly and always up for a laugh! After I produced the evidence that I collected about the instructor, the gym have eventually cancelled the contract. My feed back is that if I could train at another gym early in the morning I would. Trugym have recently closed a number of branches (Bromley, Boston, Plymouth and Folkestone) at short notice and staff have lost their jobs without prior warning. Anyone can write a Trustpilot review. Trugym luton are refusing to refund me 200 of my hard earned cash! Otherwise I would give it a five star rating. | Read 101-120 Reviews out of 262 Why take peoples money when you know youre going to close the branch, and that the staff knew nothing? Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. If you are looking for fluffy towels and a 5 star experience this is not your place. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Your cars are not safe! From my experience and many others on the web they dont respond. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk It does seem that there are other members who have also not been refunded. In good faith I paid to join up to Gillingham new trugym back in October 2014, it was advertised to be opening early November 2014. How many stars would you give TruGym? The only area of improvement I can think of would be ensuring there is enough roll in the spin room to wipe down our bikes afterwards instead of having to hunt for some in the gym floor. Join the 248 people who've already contributed. Completely recommend this gym for any women that are looking for a great gym for good value for money. Join the 261 people who've already contributed. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 This gym offers friendly staff with excellent personal trainers. I'm nearly 50 and I feel totally comfortable there as there is a mix of all ages and fitness levels using the gym. Well located gym, friendly staff very clean, some equipment showing need for repair or replacement. Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. Companies can ask for reviews via automatic invitations. Submit an enquiry or refer a friend to truGym today! And the price is ok.Over all not impressed with the gym at all. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Anyone can write a Trustpilot review. Good luck getting them to answer the phone. Find out how we combat fake reviews. Needs improving but here is hoping it gets there! Contact your local truGym via our online contact form. Trugym is just at the level that suits me but it is understaffed and any problems, repairs or maintenance seem to take ages. Join the 268 people who've already contributed. Also more weight clamps are needed as there aren't enough for the machines and free weights. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract. and when I talked to Harlands and the branch, was treated with a rude, defensive manner. I complained because the Les Mills class I was attending was run by an instructor who admitted he had not done Les Mills update training for at least 2 years (it is required twice a year!) Avoid. Still heard nothing from Trugym or Harlands about my missing money (despite me being on benefits and REALLY needing that money) and today, as the icing on the cake I have received a 100 'penalty charge' for parking in their car park for 10 minutes while I tried to sort this out..utterly outrageous!! Trugym uxbridge - fine facilities wise, changing rooms were average, lots of lockers and space, but only two showers.My 2 star rating comes from my experience trying to cancel my membership after moving away. A nice gym and I enjoy my early morning workouts. kept it quiet from staff aswell ! We use dedicated people and clever technology to safeguard our platform. I cancelled my membership, now I owe them 82 pound some how, they need to sort out their cancellation policy. Don't join this gym. Companies can ask for reviews via automatic invitations. It was a great gym to start off my journey on becoming the best version of my self. I use both the free weights, machines and also classes. Gym was great but suddenly closed down with little more than a note on the door. The list of kit faults is long much of which needs either a battery ,spanner or Allen key However management dont seem too concerned about walking around and sorting it outWeb sight is not up to date and the terms and conditions are un obtainable, gym location list is wrong Ipswich is not even listed and thats a just a 30 second input job, Trugym Gateshead Plenty of equipment and never have to wait to get on a machine. Training and fitness levels catered for the individual. I am still waiting for a refund and the information about the instructors.. Staff were non empathetic and unhelpful following the incident. I'm unable to post links, but if you google 'Trugym Folkestone' or 'Trugym Plymouth' Plymouth Live and Kent Online have published a number of news articles which back up my review. I use both the free weights, machines and also classes. So unprofessional. | Read 101-120 Reviews out of 258 I've had an amazing time going to this gym. Women friendly gym helpful happy staff happy to help however the studio at the gym is not very big so very difficult to get to any of the classes. Also, water little bit too cold sometimes. Poorly managed, as I hardly see any staff attending to stray weights left behind by users or instructing users to put their weights back after use. When the pool isn't packed out with kids' lessons or totally closed off for Aqua Swim, it is a free-for-all in the pool - There is no lane discipline whatsoever, young teenage boys messing around throwing each other into the pool and balancing on each other whilst bashing into people who just want to swim. without helping me with the issue in any way at all. Apparently it broke down three years ago and has not been fixed. beyond me , they have sullied their name. They definitely make it difficult to contact them through their website. Unless you plan on joining trugym for the rest of your life, I'd find somewhere else Or work out in the park, where there is no membership fee or poor customer service. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I think the gym is great but some of the free weight equipment is getting a little tatty and old. 2023 Trustpilot, Inc. All rights reserved. However I have a major issue with the classes that are run as well as the management of the club. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Jacuzzi not in use all the time.Air con on at the gym qhich is fine, but not at the pool. We also ensure all reviews are published without moderation. The male showers, out of twelve showers only two have hot water.The floor in the studio has so much tape on it marking out areas that are not to be walked on.The staff (what there is of them) are lovely and try to be helpful.It is very difficult to contact head office all correspondence goes directly to the local staff. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. It would also be good to have some hit classes in the morning at 6. Anyone can write a Trustpilot review. Your experience matters. All rights reserved. i, Be vigilant about their policies. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 2 of 14 TruGym Stevenage. A wide variety of equipment to suit your personal needs. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Graham. Staff ensure that this is respected and will always ensure that they take in to consideration members wishes. I used to be with DW you in Huddersfield then true gym took it over. This year I registered again with a different email address. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. LACK OF CUSTOMER COMMUNICATIONI absolutely love TruGym and spending time there. They are young, inexperienced and basically don't want to be there. They definitely must have known about the closure. Plus side, plenty of cardio equipment. A certain number of members have little respect for their club or for other members but there arent enough staff to encourage increased respect. it's never the same amount and do not expect any sort of customer service! Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. This gym offers friendly staff with excellent personal trainers. Your experience matters. Here are 8 tips for writing great reviews. Poor customer service and conflicting information provided by staff! How many stars would you give TruGym? TruGym Reviews | Read Customer Service Reviews of trugym.co.uk | 5 of 14 I posted on twitter but was never provided with a response, when I finally got fed up I requested a refund due to the terrible customer service that I had received. i m not only writing my concerns here but i am also taking it to citizen advise beaure or somewhere it matters. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Join the 263 people who've already contributed. They want you to sign up to a 12 month contract with the promise you can freeze free of charge. This is when we could get in the pool from February. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. 2023 Trustpilot, Inc. All rights reserved. | Read 241-245 Reviews out of 245 Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. He failed to take any responsibility, stating that it was Harlands that needed to sort it out. The number for the centre was not being answered, neither were emails. We also ensure all reviews are published without moderation. I contacted them several times by phone and email, to no avail, so eventually paid 5 for duplicate bank statements to prove the removal of my money and went to the gym to sort it out. Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Numerous times iv had to call and email to find out what what's going on with my refund to be told NOTHING!! Like a sauna. Most of the equipment is very old and remains unfixed for long periods of time. In the meantime, they have been taking money out of my account. After reading about other peoples experiences of TruGym online, it seems this chain often shuts gyms without notice. Good luck TruGym you are going to need it! The floor is never cleaned properly and the water dispenser has mild on it. The classes are great, but tend to be morning or tea/time evening, and not much early afternoon when I'm free.Overall I'm very happy with trugym! 2023 Trustpilot, Inc. All rights reserved. Joined the gym, but after a few visits I realised that it wasn't as good as I had hoped, the kit was very worn and in some cases bits were missing, the staff were ok, the atmosphere wasn't as good as some other Gyms I had been to. Staff members were a mix bag. Poor customer service and conflicting information provided by staff! Join the 261 people who've already contributed. Absolutely flabbergasted of the audacity and attitude she had with me. Honestly I advise anyone not to got to this garbage gym as they just want to ripe you off. Staff come across rude and unapproachable. The facilities are fantastic and the variety of classes included in the price makes it well worth the money the staff are always so friendly, helpful and encouraging when you need it the most.