Please send an update for my order. This is the worst experience. To say that the business was "getting my order ready to be shipped" implies that the material was on hand and ready for shipment, which is clearly untrue. I have no idea where this order is or if it even exists since no one will answer me. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. Ignite Menu gives you menu gap analyses, regional flavor trends, limited-time offer ideas and ready-to-go reports. We also see that agent Gens also escalated a refund request for your order 2 days ago to our refund team and they will send you a proof along with refund notification as soon as they finish the refund process. Arrived quickly and the quality is first rate! Also, our order ID started with #TR instead of #HC, for example:#*********. This is the worse customer service ever. Once again, we sincerely apologize for the trouble with your order and we will surely have a meeting with our shipping carrier team to work on all delivery issues within this Christmas holidays to rectify all issues. She is very happy about the pillow. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. It means so much to us when our best customers share their experiences and we are extremely delighted that we were able to meet your expectations. Thank you for contacting Trending Custom on BBB!I understand that you are looking for Order #**** US Ryder Cup 2021 | R.L Premium Cashmere Zip Neck | Basic Navy Blue you purchased from Trending Personalized so I hope that you could check your information again and contact the correct vendor for your hoodie. 2022 Custom One Online. Now. If you need special assistance, please do reply to our email so that agent ***** could check. Stock up with our trending custom t-shirts and get ready for the next season in style. Firstly, we apologize for the late response to your concern as our inbox is overloaded recently. Firstly, we sincerely apologize to you once again for the disappointment with your 1st package in your order and that we have failed to deliver the correct item to you on the 2nd attempt. BBB Business Profiles generally cover a three-year reporting period. With consumers becoming increasingly tech-savvy, package tracking apps offer consumers a way to organize shipments from different service providers in one app. In our company, each team has a specific work so we must wait for the refund team to process the refund to you successfully first. Package Tracking Options: Years ago when consumers were buying online, there were limited shipping options for them to choose from. Shipping fast! Also, we have to make the preview big so that customers can check the year and other personalization info better. No, response. I will be giving it to her tomorrow, and can't wait to see her reaction. I know i hadnpucked the right kne the first time. Just wished i got a larger one! On our side, we haven't been able to locate any order with name as *** ********, emaildopeypal@yahoo.com and phone number/ address as you have provided us. Dear Sandra,Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us! At the close of 2021, Technomic forecasted 2022 as the Year of the Climb, and since that time, weve witnessed the industrys forward push toward resurgence and success. The basic goal for any shipping service provider is to deliver the package to the correct consumer. At Trending Custom we believe that personalization is the most powerful way to express your love to the person you honor and your personal characteristics as well. Whether you need a gift for a fashionable friend or want to change your normal rotation, the top trending t-shirts are all available at one place for your ease of shopping. I've already wasted enough time. Got this for a friend and she loved it! Firstly, you mentioned that your order ID was ******* and the vendor you placed that order was Human Custom. My order number is *******. As a matter of policy, BBB does not endorse any product, service or business. Finally the replacement arrives, and it is not even my item. I requested a complete refund. I uploaded the second rug I received. Here are a few ways to stay on top of this tracking trend. In our 4-year operation, we never sell items related to Ralph Lauren Ryder Cup 2021 or sports. New report identifies market sizing, consumer, menu and operator insights related to the global breakfast category. We know that you have been patient for us and we really appreciate your understanding for us until now. This time, they were very slow to respond, and took days to finally tell me that they could not guarantee me a delivery by Christmas. Now, online businesses offer a medium cost service that has includes tracking abilities. Regarding the slow response, we apologize for the late response to your concern as our inbox is overloaded recently. Customers like you made our business possible and we look forward to a future business with you. Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you. The basic goal for any shipping service provider is to deliver the package to the correct consumer. This cup is not only funny but it describes exactly how I still feel about my wife after 49 years of marriage! I reached out again and they told me they are still researching the issue. We will reach back to you with the new updates for the next 3 days. 2022, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Therefore, we hope that you could check your information carefully again and close this complaint for us. Technomic supports thousands of foodservice professionals worldwide through original industry research covering every facet of the industry. We really appreciate you taking the time to share your feedback and being so open with us. This information showed clearly that you are having issue with Human Custom instead of Trending Custom, which is us. I reached out to customer service and was told to give it more time. Verification can help ensure real people write reviews about real companies. Retailers offered the basica standard delivery service with no tracking abilities or pay for expedited services with tracking included. Firstly, we apologize for the long waiting of your order. You can continuously use this link to track your order.https://tools.usps.com/go/TrackConfirmAction?tRef=fullpage&tLc=2&text28777=&tLabels=92748902711762543401820475%2C&tABt=falsePlease allow a little more time for the package to be sent to you. Here is the tracking number for your reference: https://webtrack.dhlglobalmail.com/?trackingnumber=42030506********************** Please bear with us while we are working on it. You respond, and it is days again before you receive another open ended response. With consumer shopping preferences shifting towards purchasing products online, consumers are opting for package tracking services. The Last-Mile Delivery is a metaphor to describe how a package is delivered to its final destination. It's not just me I'm sure! Consumers allege ordering and paying for products that are not delivered. Immediately received shipping info. They refuse to recognize that the package is clearly lost according to the tracking and they refuse to refund me for my purchase. We are a young, dedicated team always trying our best to bring customers the most positive shopping experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. Dear Ellen,Thanks for taking the time to share your feedback with us. Our website is also different. Firstly, regarding the communication issue, I see that each of your concern was already addressed by agent Gens via private email at ******************************** and he also provided you the tracking link to check your order 3 days ago when you required him to do so. Reached out yet again and they offered me 20 percent off my next order. Customer Reviews are not used in the calculation of BBB Rating, of those, 20 complaints were closed in last 12 months. Same day I got this response:[224877] Your ticket has been created and they would forward it to the best personHere we are on 12/21/21 and I have yet to have someone reach out in response to my email to customer service and no new updates for the next 3 days. From birthdays and anniversaries to holiday gifts, we're your number one personalization destination where you can find one-of-a-kind products of high quality with unique designs. I placed my order on Nov 5th for a 2pack for ornaments, on Nov 19th I received only 1 of the 2 ordered. Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you. The ornaments I received were a different design with different customization. Customers like you made our business possible and we look forward to a future business with you. I'm at a point where I'm being screwed around with not getting answers and I'm losing time on when I could have an order replaced. Dear Karen, We apologize to you if our item cannot come up to your expectation. I ordered for a good friend that lives far away. ***. We count ourselves lucky for customers like you and we look forward to working with you again in the future! We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. Hi Michael, we're getting your order ready to be shipped. I have replied 3 times, and have received no response. I had attached several emails that showed my order number. Once again, we apologize to you for the trouble with your order and we will also have a internal meeting with our team to rectify the issue after the holiday has passed. Customers like you made our business possible and we look forward to a future business with you. Will definitely re order! We really appreciate you taking the time out to share your experience with us! Your feedback is the motivation for us to continue creating new products and bringing you the best shopping experience. I ordered a personalized Christmas ornament on 11/25/21. The 2nd replacement order was never placed as the next email just hours laster stated my order is at the post office and told me to be patient but every time I ask for an order number and tracking info I get told to be patient it'll arrive. Once again, we apologize for the long waiting of your order. Please just refund my money. Complaint: ******** I am rejecting this response because. I havent gotten an email yet in regards to this. Fast service and the description was 100%. I ordered a rug for a Christmas gift. Now, online businesses offer a medium cost service that has includes tracking abilities. Read on to discover where we stand today. I ordered from this place and have never received the package.no updates knothing! BBB Business Profiles are subject to change at any time. We've just started our business in 2019 but have the opportunity to be the gift destination for more than 600,000 customers from all across America and receiving a lot of lovely feedback from them. What can the restaurant industry expect when gas prices rise? I sent an email to customer service on 12/18/21 saying:Good Afternoon, I understand these are busy times but I received an email from you stating, Please bear with us while we are working on it. We are happy to tailor a perfect t-shirt for you that matches your unique style. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Your feedback is the most meaningful gift for our every working-hard day's effort to provide better products and service to our beloved customers, like you. Example: #*********. How has our 2022 forecast borne out over the past six months? I'll definitely be ordering from here again. Waited again. 2022 Trustpilot, Inc. All rights reserved. With consumers becoming increasingly tech-savvy, package tracking apps offer consumers a way to organize shipments from different service providers in one app. Get immediate access to reports covering the industrys most prominent trends and issues. We look forward to a future business with you and would like to wish you healthy. According to research, if a consumer experiences delays or delivery problems, 87% of them would switch to another package delivery service or retailer. Please kindly check our private response to your ticket for further detail. It was marked as Expected Delivery onTUESDAY 22FEBRUARY 2022. That is a privacy issue. Have contacted them for my 18 more cards or a refund-nothing.. Dear ***** ********* and BBB Resolutions. At Custom One. I figured this must be a parent or afflicted company. It's like I'm being ignored with an automated message since being offered a refund or a replacement. I was sent a picture of the pillow. Since time frame is an issue I asked how long it would be. my cell phone is ************. We use dedicated people and clever technology to safeguard our platform. I have yet to receive it even after consistently contacting the company. Order #**** US Ryder Cup 2021 | R.L Premium Cashmere Zip Neck | Basic Navy Blue x 1 Your order is confirmed. WHAT? Also, we didn't see any email attached with your complaint. We really appreciate you taking the time to share your feedback and being so open with us. Dear David,Thanks for taking the time to share your feedback with us. We will reach back to you with the new updates for the next 3 days.I didnt receive any updates from them for the next 3 days. You can check here for Human Custom website that you placed your order and our Trending Custom website: - Human Custom (which you placed order):https://humancustom.com/, - Trending Custom ( which you filed the complaint incorrectly):https://trendingcustom.com/. I received an email on December 14, 2021, indicating the order was shipped and was provided with the tracking number.Here we are January 6, 2022, and still, no shipment, and the tracking hasn't moved. DHL normally shows a long ETA for all orders in case bad weather issue happens and based on our experience, the order will arrive a lot more sooner. Thank you! Secondly, regarding your order, Im glad to inform you about the new updates on the tracking number. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Last-Mile Delivery: The Last-Mile Delivery is a concept that has taken over the shipping and logistics industry. Great quality! Parcel, Deliveries, and ParcelTrack are the highest rated package tracking apps. I will be by your side and will be keeping an eye on your order until it arrives safely.Thank you again for your understanding!Thanks and best regards. We look forward to a future business with you soon. Through cloud-based B2B research tools, consumer and menu trend tracking and other strategic research and analytic capabilities, Technomic helps clients prioritize and size business opportunities to help them grow. I have asked for a refund but as of this date I have only been asked to wait even longer so they can find my package. Considering I placed this order on the 1st and received tracking info on the 9th (despite DHL showing it en route on the 3rd) there has been ample time for DHL to have received this package. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. I am very pleased with the product, the graphics and quality of the cup. Informed me of their processing time and shipping time, both of which have been exceeded. I believe that this company is actually overseas, possibly in *********. In the event you would love to buy items for special occasions with themes as families, friends or animals theme, please do consider Trending Custom and reach out to us here so that we could help: https://trendingcustom.com/pages/contact-us-1Sincerely,Trending Custom. Absolutely beautiful! Do not sell my personal infoPrivacy PolicyContact UsRSS, Comprehensive Foodservice Insights Platform, Foodservice Industry Forecasts, Sales Strategy Support and Market-level Insights, Foodservice Distribution Industry Insights, Consumer Foodservice Path-to-Purchase, Order Insights and Brand Tracking, Understand Menu, Food and Beverage Trends, Menu Ingredient, Flavor and Dish Trends, Limited-Time Offer Tracking and Ideation Support, Get Year-round Insights and Exclusive Studies, Member Program for Adult Beverage Suppliers, Supercharge Your Strategy with Custom Research, Foodservice Industry Health Index (TIndex). FREE ECONOMY SHIPPING ON ALL DOMESTIC ORDERS. Would like to either receive the item in the next 7-10 days or have my money refunded. Dear Evelyn,We're glad you have a great experience with our products and service. I dont know how i got on the other company. However, as we are always striving to make customers happy, we would love to offer you a partial refund of 30% the mug price (shipping fee excluded because it was charged by ***** Please kindly let us know your decision regarding the partial refund so that we could issue the refund to you. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. Anyone can write a Trustpilot review. Vital Insights for the Foodservice Industry. On July 28, 2020, Trending Custom responded to BBB by sharing several contributing factors to the disputes. I also see that our website did note it clearly before you placed your order that the only size available for all mug is 11oz and the photo you sent us also matched well with the preview of the mug we sent you. This was acceptable then, so I told them to go ahead and place an replacement order as long as I could get an order number and tracking. That email belongs to Human Custom but not Trending Custom. Trending Custom only has one customer service email address, which issupport@trendingcustom.com. We really appreciate your business and we do hope that we will have more chances to serve you in the near future. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Dear Yingwen,We're glad you have a great experience with our products and service. Very disappointing! Dear Julie,We're glad to hear that you loved our product. Companies can ask for reviews via automatic invitations. The company is working with BBB to eliminate the underlying pattern of complaints by accomplishing the following: Improving the fulfillment, shipping system, Building professional customer service process. I love it, and all my friends like my cup. All reviews are published without moderation. The business has made no effort to keep me informed on the status of the order, nor has it made any effort to resolve the problem. Personalization is what sets us apart from other stores. I received an email on 12/09/21 with DHL tracking # **********************. We look forward to a future business with you and would like to wish you healthy. In order to provide you with a competitive quote, Please send us the following and well get back to you as soon as we can: Get a sneak peek on upcoming promos and get 10% off your first order! BBB is here to help. This service is for customers who do need their packages in such a rush as the expedited services, but they are willing to pay for the knowledge of where their package is and when it will be arriving. I received confirmation # TR9711544. We will continually try our best to improve our service and products so that customers will always have a happy experience when shopping with us. When the package arrive my sister open the box and she was surprise on how beautiful the pillow look. The ornament was a lot smaller than I expected. Customers like you made our business possible. Three weeks later and now they say it was shipped from ** to DE on 10/8/21 but have no clue where package is due to no shipping updates from DHL.